Formatting Word docs in Policies

[Edward14]

What is the best way to enter (copy & paste) content from a Word doc into the policy text section of the policy form to maintain formatting? is there a third party app or any recommended method? thanks!

[jing3]

Cut and past content from word doc had been working well for my customers. It might be depending on the browser used. If it does not work, try a different browser, or upgrade to a newer release. 

[mariochanes]

Hello!
You might find the Import Word Document button useful.
If you can get to the Knowledge Home you have access to the import button.
Check out!

Note:This will generate 1 or Many Knowledge Articles formatted exactly how the word documents were uploaded.
Most Important Step: TAKE what is imported & copy paste into your policy records. 

1 ) search for Knowledge

2) Click Import Articles

3) Import 1 or Many Articles into any KB/Category

[Jorge G_ · Accepted solution]

As Jing mentioned, simple copy and paste should work fine, and the text editor should also offer the following options once you've pasted formatted text: