Description:
Hi Everyone,
I am currently working on a Business Continuity Management (BCM) application for a client, and we've encountered a challenge that requires your assistance.
Background:
In the process of creating an Impact Analysis record, there is a field labeled "Applies To." This field currently accepts only a single value, meaning we can associate the impact analysis with only one entity or component at a time.
Client Requirement:
My client needs to apply the same Impact Analysis to multiple "Applies To" values. In other words, they want to create a single Impact Analysis record that can be associated with multiple entities or components simultaneously.
Request:
Could you please advise on how we can achieve this functionality within ServiceNow? Specifically, we are looking for guidance on:
- Whether it's possible to modify the "Applies To" field to allow multi-select capability, or
- If there's an alternative method to link a single Impact Analysis record to multiple entities/components efficiently.
I would appreciate any recommendations or solutions you can provide to help us meet this requirement.
Thank you, and I look forward to your guidance.
Hi @Nadeem Khoury ,
Unfortunately the OOTB you cannot do that as it will impact the whole functionality of how impact anlaysis is being performed.
Firstly, The "Applies to" field is of type "Document ID" and it's dependent on the table.
Secondly, The Table is selected by the template you mention.
Let's say, i select template as "Business Process Impact Assessment", then automatically, the Applies to table field will be automatically filled with "Business Process" as table and the Applies to will be referring to "cmdb_ci_business_process" table and show me the records from them to slect as enitity.
Now, if you want to change this field type you will need to circle back on how you want to run the workflow, it will be to much of customization and won;t be able to use the OOTB functionality.
