I have a requirement to generate issue automatically when the value in the metric data task is having the value of red threshold. According to current functionality I understood that when indicator fails then issue can be generated automatically with...
It looks like notifications are supposed to be triggered by the OOTB Flow "Generate smart assessments for control" but only when the Action Status Code is 1. What does that mean? How does that get defined? When we kicked off our first SAE it appears...
Is there a way of doing both automatic Common Control updates (Reliant Entity Type) AND automatic control generation?When creating Common Controls, why don’t I see the desired “Reliant Entity Type” when adding using “Reliant Entity Type”?Do I have to...
Hello community. We have employees with the same name. Smart assessment shows only user names if you try to add a new contributor. How can we enhance the displayed user data with e.g. their department? Thank you in advance!Max
How to send bulk email when assigned to is changed in related list view. eg., there are 10 records 6 are assigned to person A then he should get email notification saying there are 6 evidences assigned to you with evidence link and number rest 4 are ...
Hi ,I’m facing an issue in ServiceNow GRC where duplicate Indicator Results are being created for the same Indicator Task when the state changes to Closed.Ideally, it should create only one Indicator Result per task, so I wanted to check if this is e...
How can we configure attestations to run automatically at a defined frequency and trigger email notifications to the control owner for assessment?For example, if we create an attestation for access reviews that needs to run quarterly, how can we ensu...
Hi there,I have Classic Risk installed and have configured the upstream/downstream entity hierarchy for an organisation. Example of hierarchy is: Group -> Division -> System, where the assessment of risks/controls are completed at a System level.When...
Has anyone implemented automation in ServiceNow to map Privacy Assessment (PIA/DPIA) question answers directly to Privacy Processing Activities (RoPA)?Thanks
Automations in Smart Assessment EngineServiceNow has provided multiple automation features out of the box with which we can perform complex operations. Below are the key automation optionsAutomate ResponseConditional Visibility and Required configura...
Documentation seems to be limited but what does "Submit for Review" do on a Business Impact Analysis. Nothing seems to happen when I click it. My guess is that it's supposed to be a trigger for a notification to the BCM Lead, alerting them to review ...
Hi everyone,I am troubleshooting a strange visibility issue in the Compliance Workspace and would appreciate any insights or ideas on what might be causing it.The Issue: One specific user cannot see the value of the "State" field when viewing Smart A...
Hi Team,We are working on an RCSA Delta Report in Risk Workspace (Analytics Center), built on a custom Risk Assessment end-to-end view.Currently, the "Hide column filtering" option is enabled. We are planning to disable it to allow users to apply col...
Hello,Looking to understand best practices for syncing Servicenow GRC table data(eg:Sn_audit_engagement) to an external SQL Server database for reporting.We're evaluating a few approaches - Table API with sync, JDBC Spoke and would love to hear what'...
How to configure a contributor in the GRC workspace @Servicenow
