Survey Designer vs Attestation Designer

[Jan Spurlin]

Survey Designer and Attestation Designer are very similar.  The Attestation in GRC is an assessment not a survey.

You can search in the community and find a couple of articles about the difference between surveys and assessments.

The big difference between surveys and assessments is that assessments generally resolve to a number.  Questions are asked and those are answers are related to values and then there is an overall value assigned to the assessment. Surveys don't transform the answers into values.

The Attestation designer is built on the baseline functionality of the survey designer.  When you create a control attestation it populates some fields in the background to identify it as a control attestation.  It also has some default questions that are populated. 

[Riya Verma]

Hi @sunriver61 ,

Hope you are doing great.

Survey Designer: The Survey Designer in ServiceNow allows users to create and manage surveys to gather feedback from users or customers. It enables us to design customized questionnaires, conduct assessments, and analyze the responses. This functionality is useful for gathering insights, measuring user satisfaction, and identifying areas for improvement.

To create a survey using the Survey Designer, follow these steps:

1.  Navigate to "Survey > Survey Designer" in the ServiceNow instance.
2. Click on "Create New" to begin designing a new survey
3. Design the survey by adding questions, setting response options, and defining the survey layout.
4. Save the survey and set its status to "Published" to make it accessible to respondents.
5. Share the survey link with users or customers to collect their feedback.

Attestation Designer: The Attestation Designer in ServiceNow facilitates the creation and management of attestation campaigns. It enables organizations to verify compliance with specific policies, regulations, or procedures. Attestations typically require users to review and confirm their adherence to certain rules or acknowledge company policies.

To create an attestation campaign using the Attestation Designer, follow these steps:

1. Go to "Compliance > Attestation Designer" in the ServiceNow instance.
2. Click on "Create New" to start defining a new attestation campaign.
3. Configure the attestation by specifying the applicable policies, users, and frequency.
4. Customize the content of the attestation message and set the completion deadline.
5. Save and publish the attestation campaign to notify users and initiate the acknowledgment process.