I need to complete this flow

PK42
Tera Contributor

Build an action (where you need to fetch all the incidents which are closed or resolved and get the resolution notes and code of those incident and populate in description field) and use this action in the flow.
I am beginner to ServiceNow Let me know step by step process to complete this flow.
Thanks in Advance

1 ACCEPTED SOLUTION

Namita_Snow
Tera Expert

Step1: Navigate to Workflow Studio and create a new Flow:

Use trigger condition as incident state changes to Resolved as below

Namita_Snow_0-1733841972504.png

Step2:

In the Actions sections choose update record as below:

Namita_Snow_1-1733842166417.png

Step 3: Drag and drop incident record to Record field.

Namita_Snow_2-1733842296614.png

Step4:

Get the Resolution notes and Resolution code from the incident record and update in description field.

Namita_Snow_3-1733842444249.png

Step5: Save and activate the flow to test the changes

 

 

View solution in original post

2 REPLIES 2

Namita_Snow
Tera Expert

Step1: Navigate to Workflow Studio and create a new Flow:

Use trigger condition as incident state changes to Resolved as below

Namita_Snow_0-1733841972504.png

Step2:

In the Actions sections choose update record as below:

Namita_Snow_1-1733842166417.png

Step 3: Drag and drop incident record to Record field.

Namita_Snow_2-1733842296614.png

Step4:

Get the Resolution notes and Resolution code from the incident record and update in description field.

Namita_Snow_3-1733842444249.png

Step5: Save and activate the flow to test the changes

 

 

PK42
Tera Contributor

Thank you Namita