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‎12-09-2024 10:58 PM
Build an action (where you need to fetch all the incidents which are closed or resolved and get the resolution notes and code of those incident and populate in description field) and use this action in the flow.
I am beginner to ServiceNow Let me know step by step process to complete this flow.
Thanks in Advance
Solved! Go to Solution.
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‎12-10-2024 06:55 AM
Step1: Navigate to Workflow Studio and create a new Flow:
Use trigger condition as incident state changes to Resolved as below
Step2:
In the Actions sections choose update record as below:
Step 3: Drag and drop incident record to Record field.
Step4:
Get the Resolution notes and Resolution code from the incident record and update in description field.
Step5: Save and activate the flow to test the changes
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‎12-10-2024 06:55 AM
Step1: Navigate to Workflow Studio and create a new Flow:
Use trigger condition as incident state changes to Resolved as below
Step2:
In the Actions sections choose update record as below:
Step 3: Drag and drop incident record to Record field.
Step4:
Get the Resolution notes and Resolution code from the incident record and update in description field.
Step5: Save and activate the flow to test the changes
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‎12-10-2024 11:30 PM
Thank you Namita