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Hardware Model Lifecycle

Does ServiceNow provide a method to load the end of life date for all hardware models? I thought Content Service might provide this information, but it only gives us information on newly discovered models.

UNSPSE

I need help on where I can find UNSPSE class, commodity, family and segment information in Service Nowfor example, I have a laptop "HP ELITEBOOK 840 G4" and below are the Unspsc detailas from ungm.org website. How can i find below information in serv...

We would like to reclassify Monitors as Hardware not consumable.

We would like to reclassify Monitors as Hardware not consumable. Will this be achieved with our new import of hardware assets and consumables, or is there a way to change the class on these now? Class = Hardware / Category - Docking StationClass = Ha...

archie5 by Tera Expert
  • 291 Views
  • 1 replies
  • 0 helpfuls

Hardware Model Normalization

The normalization status of all the Hardware Models of my Instance is either "Match not Found" or "Manufacturer Normalized". No models have the Normalization Status "Normalized" even if the models are present in the Normalized models list. Even after...

DebenduKumB by Giga Contributor
  • 568 Views
  • 2 replies
  • 1 helpfuls

Handling two IMEI for a single device

So we have a requirement to manage hardware mobile devices in Service Now. For a single mobile, we will have multiple IMEI and each of these IMEI will have separate cellular carrier and their plan.  We would like to have some suggestions to handle mu...

SG-SCCM breaks CI Asset Sync

I have a odd issue. The CI asset field sync works OOTB for all of my SG connectors. But for any CI created by SCCM the CI is linked to the Asset but the Asset is not linked to the CI. The OOTB field sync dose not work for those CIs or Asset records a...

A_Sprague by Tera Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls

Device Type Content Services doesn't match model category

I am wondering why when normalizing the models that there is a different "device type" rather than mapping to existing model categories? Is there a table that matches these up similar to the model category mapping for asset and CIs. I feel this confu...

klf1123 by Kilo Sage
  • 615 Views
  • 3 replies
  • 1 helpfuls

Credentials authentication failure

Hi Community,I have created the credetials for the discovery in my developer instance but while testing the credentials I am facing authenticatio failed issue. I hope someone help me to successfully authenticate using the credentials. 

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HilalP by Tera Contributor
  • 255 Views
  • 1 replies
  • 0 helpfuls

Stockroom Auditing - We have Challenges

Scenario:Stockroom Auditing - When the Auditor begins to scan the assets located in the Stockroom...I understand logically how it should work ????  Question: 1.  From the Mobile App - Should they see the existing assets on the Scan screen, on the mob...

Name - Configuration Item update

Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name"  is getting updated on “cmdb_ci”...

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kalpeshjath by Tera Contributor
  • 369 Views
  • 2 replies
  • 0 helpfuls

Unable to update Hardware Asset substate

Hello All, We are facing the issue when updating the substate of the some of the Hardware asset.We have checked the business rule, client script, flows but there was no such script that causes the issues. When we tried to update the substate through ...

Sayali_N by Tera Contributor
  • 797 Views
  • 4 replies
  • 0 helpfuls