i want to know about this anyone? who know about warranty expiration data comes from? if you know about that please explain and provide guide about warranty expiration i just want to know that field is populated from ___? how many BR or Client sScrip...
I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...
I am implementing HAM for the first time and am looking for advice and best practice tips for utilizing sourcing task and approvals for our catalog items. There are some items that require approval from certain groups and other items from other group...
I have change the model categories of one of the product model but I found No change in the model Category of the asset associated with that Product Model and also there is no change in the CI class of the CI created due to that asset. My Question is...
Hi all members of the HAM community, Keeping in mind that HAM Workspace is the future way to go for users, I am missing a capability in this new workspace:Bulk processing of Transfer Order Lines is available in the legacy UI but not available (probab...
Transform map Not working as some data in staging table still in pending state. i have enabled the run business rule checkbox in transform map. Need some help here.
Hi TeamI am working on Hardware Asset Management (HAM) in ServiceNow.Requirement:When the State field in the alm_hardware table is changed to “In Use”, the custom field u_installed_by should be automatically populated logged in userThanks and Regards...
Service Locations Overview Service locations represent physical or logical places (office, city, region) where assets are used. They help route asset requests to the correct fulfilment area. Why Service Locations Are Important Service locations allow...
When I am updating the disposal order formThen I should only be able to select the stockroom that I am managingANDI should be able to select the disposal vendorANDI should be able to assign the disposal order to myself or another member of the HAM te...
Given I am a user with 'ham_admin' role When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify th...
The requirement from the business is to populate the residual value field of a hardware asset from a 3rd party system. Lots of good posts out there about how residual value is a read only field since it is calculated by the "Calculating Depreciation...
Hello Community! I have a client who would like to remove the remnants of the Connectiv application. Has anyone dealt with removing the UI-only elements, as well as deactivating the BRs and Script Includes that come with this app? Thanks
As per the OOB process for HAM, the Sourcing task is being generated as soon as the request is approved, it does not check whether the approvals are received on RITMs or not for that request. Is there any specific reason for that? And then, why appro...
Assets are often ordered in bulk as line items on a PO. When the pallet of items are received, the warehouse will scan the items in. While doing this process, there is a need to scan each item one at a time because of the requirement to add a row for...
how i identify this model is virtual if model is virtual then donot create asset for virtaul model if model is not virtual then create asset for this from assey tracking strategy