Hardware Model Lifecycle
Does ServiceNow provide a method to load the end of life date for all hardware models? I thought Content Service might provide this information, but it only gives us information on newly discovered models.
Forum Posts
UNSPSE
I need help on where I can find UNSPSE class, commodity, family and segment information in Service Nowfor example, I have a laptop "HP ELITEBOOK 840 G4" and below are the Unspsc detailas from ungm.org website. How can i find below information in serv...
We would like to reclassify Monitors as Hardware not consumable.
We would like to reclassify Monitors as Hardware not consumable. Will this be achieved with our new import of hardware assets and consumables, or is there a way to change the class on these now? Class = Hardware / Category - Docking StationClass = Ha...
Hardware Model Normalization
The normalization status of all the Hardware Models of my Instance is either "Match not Found" or "Manufacturer Normalized". No models have the Normalization Status "Normalized" even if the models are present in the Normalized models list. Even after...
Issue with Event Triggering but Notification Not Sent for Specific User
I am experiencing an issue with the event triggering and notification process for certain users. The event is successfully being triggered via a business rule attached to a catalog task. I have configured the business rule to only activate for a spec...
Handling two IMEI for a single device
So we have a requirement to manage hardware mobile devices in Service Now. For a single mobile, we will have multiple IMEI and each of these IMEI will have separate cellular carrier and their plan. We would like to have some suggestions to handle mu...
SG-SCCM breaks CI Asset Sync
I have a odd issue. The CI asset field sync works OOTB for all of my SG connectors. But for any CI created by SCCM the CI is linked to the Asset but the Asset is not linked to the CI. The OOTB field sync dose not work for those CIs or Asset records a...
Device Type Content Services doesn't match model category
I am wondering why when normalizing the models that there is a different "device type" rather than mapping to existing model categories? Is there a table that matches these up similar to the model category mapping for asset and CIs. I feel this confu...
Keyslim Drops | Supplements - for slimming
What Are Keyslim Drops? Keyslim Drops are a dietary supplement made from a concentrated blend of herbal extracts, vitamins, and minerals aimed at boosting metabolism, curbing appetite, and supporting fat burning. Unlike traditional pills or powders, ...
How to extend the time that the system logout the user and then he needs to reconnect again
Hi,How to extend the time that the system logout the user and then he needs to reconnect again? Thanks, Shir
Credentials authentication failure
Hi Community,I have created the credetials for the discovery in my developer instance but while testing the credentials I am facing authenticatio failed issue. I hope someone help me to successfully authenticate using the credentials.
Stockroom Auditing - We have Challenges
Scenario:Stockroom Auditing - When the Auditor begins to scan the assets located in the Stockroom...I understand logically how it should work ???? Question: 1. From the Mobile App - Should they see the existing assets on the Scan screen, on the mob...
Legacy Vs Workspace View and In-Line ASSET Table View updates
I continue to struggle with the challenges of moving to Workspace to manage the HAM Environment. The workspace view does not allow much for In-Line Table Updates ???? WHY. Please ServiceNow Guru's allow HAM Admins to manage asset data in workspa...
Name - Configuration Item update
Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name" is getting updated on “cmdb_ci”...
Unable to update Hardware Asset substate
Hello All, We are facing the issue when updating the substate of the some of the Hardware asset.We have checked the business rule, client script, flows but there was no such script that causes the issues. When we tried to update the substate through ...
