HAM Pro
What are the requirements for HAM Pro?
Forum Posts
How to track serial number changes in assets without using custom tables?
Hi all,I am facing a challenge where the serial number of assets is getting updated through SCCM integration, which makes it difficult for the ITAM team to track and reconcile assets. We want to create report to track all assets where the serial numb...
How does ITAM Licensing work?
Hi Everyone,I understand that the licensing of ITAM is charged for the use of ITAM applications, be it HAM or SAM (Reference). But I have been wondering how does the licensing for ITAM works in terms of how many user accounts (fulfillers?) I am entit...
When should an Asset create a CI
Hi, I initially learnt to create CIs once they become operational (deployed) to track them.It makes sense in things like laptops. Once ordered and stays in a stockroom and not yet operational, do not create CI yet. But once it is assinged to an user ...
Resolved! Enter Asset Tag and Serial Number when receiving pre-created assets
How can I populate the 'Asset Tag' and 'Serial Number' fields when I'm receiving an asset, if that asset was already created?After the PO is ordered, the 'Create hardware assets prior to delivery' action is called to create the shell assets. (We're n...
Hardware Model maintenance active = false
good day and sorry if this question has been asked, I did try to search. I am looking for how/when does a hardware model's active flag go from true to false. I am trying to clean up the widgets on the dashboards and EOL within our lower environmen...
Business Rule(Create CI on insert) Blocking Import Despite No Duplicate CI Found
One of the business rules (Create CI on insert) is preventing data from being imported into our alm_hardware table.As per my understanding, it is meant to stop duplicate CIs.However, when I manually check, I don’t see any existing records matching th...
Why is the OOTB Business Rule on cmdb_ci_server triggered on update instead of insert?
Hi,I noticed an out-of-the-box (OOTB) Business Rule on the `cmdb_ci_server` table named **"Update Asset fields on change"**. This rule is triggered on update and is applied specifically when the **Asset field** is changed.I am trying to understand th...
Hardware asset provisioning for new joiners
Hi all,Looking for some advice on how you manage your asset provisioning for new joiners.We currently have HAM Pro but not HR Service Desk.At the moment, we are using Service Catalog Items for HR to complete when there is a new starter. This generat...
Catalog task is not created
Hi,After submit the catalog item ritm is created but catalog task is created. Because In catalog task activity in advance script i worte below script after this catalog task is not created. Before using this script catalog task is created. Can you pl...
Resolved! ALM Assets Table VS Computer CMDB Table
Hi There, We've been making changes with our computers and I'm running into a small issue between the CMDB Manager and the Computer Class owner over which table I should be basing my numbers off. ALM_ASSETS vs CMDB_CI_COMPUTER. Can anyone help me wit...
Need clarification on sourcing option logic
In the Sourcing Task, we have an option to source the asset either from Local Stock or through Transfer.We wanted to understand where this logic is coming from — specifically, what OOB logic or configuration controls this behavior.Additionally, we h...
Header menu in portals are getting vanished, when we minimize the page.
Hi all,We have a requirement, header menu should not get disappear when page is got minimized.After Minimizing the page from the side scroll bar, all header menu is getting disappear. Please provide the solution, where i have to do changes for this a...
Asset Quantity Field
I have got this script that should do the following- Take the quantity field - asset tasks associated = stock remaining,Does not currently working, is there any advise/suggestions on this---------------------------------------------------------------...
Default Value in Dropdown in UI Builder
Hi Team,I have a requirement in UI Builder where I need to set a default value for a dropdown. I was able to display the default value using the selectedItems property,but the issue is that the data in the charts or visualizations is not reflecting t...
