Hi,I tried to create Asset-CI Field mapping in servicenow for MAC address from alm_hardware to cmdb_ci table. But in alm_hardware MAC address field is not getting displayed in ServiceNow.
I just went through the HAM Fundamentals course. Service Catalog Item Reclaim Asset was mentioned in the training but does not say if HAM is required for this Catalog Item. When I go into my instance I can navigate the the Asset Reclamation table and...
Using OOB ITAM Purchase Order form, I've created a catalog item to request a Purchase Order. I would like to generate a series of Catalog tasks that show in the related lists on the proc_po form. I've been able to create a relationship from the proc_...
Hi Team, I am exploring a scenario regarding the management of virtual network configuration items (CIs) within the ServiceNow stock room. Are there any existing possibilities for managing virtual CIs or assets in the ServiceNow stock management sys...
We have a Cisco router model N7K-C7010, which is normalized and populated with lifecycle EOSL data automatically from ServiceNow. But the dates its provided are incorrect and do not match Cisco's website for that model. I'm not able to remove or ch...
Issue: You can receive more than remaining quantity on po_receive Question: How do you prevent this from happening? I want the user to only be able to enter receiving value which is equal or less than remaining quantity. Any help is appreciated
We have nearly fully normalised our Models after deploying HAM. Will be many more but a couple of queries; 1. Models which are not determined as End of Life - How can you exclude these from Reports as I only want to see Models we actually have within...
We currently have a UI Action that calls a UI Macro/ UI Page and includes a script include. I want the returned names to display alphabetically by first name, then last name. Ideas on how to implement? Script Include: var SoftwareAjax = Class.create...
Hello experts, Just a quick question. Is HAM plugin available to install in PDI for practice? I searched but couldn't find one. Please help me out if there is a way to install HAM plugin on PDI. Thanks, Sunny.
Hello All,We have enabled the SCCM Integration in servicenow.Configured two Data sources , SCCM(USA) & SCCM(EU & AU). And able to load the data into servicenow.However There are some records from the both data sources. Whose resource ID is identica...
Hello We have a integration with Intune which imports all our assets. Originally the model field in Intune went to the model display name field in ServiceNow through a transform map. However the display name was not always consistent especially betwe...
Hi,Would like to get thoughts from experts on how have they handled management of Non-IT assets like facility assets like Lifts, Kitchen equipment within ServiceNow. Can you share your experience here like did you end up just onboarding assets or bot...
Where to track UPS devices? Here ServiceNow says track UPS as peripherals - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/reference/cmdb-tables-details.html but ServiceNow also provides OOB ...
How many applications menus can an application have?A. 3, one for an application's user modules, one for an application's administrator modules, and one for the ServiceNow administrator's modulesB. As many as the application design requires C. 2, o...
Hello experts, It is our understanding that OOB interface from SCCM is changing the assigned and assigned to fields to most likely user. These two fields are used for end user compute devices and are set by the our staff. We do not want SCCM changing...
