Hi everyone, apologies if this question is better suited for another forum. Does anyone have experience with reporting on Contract history? We've found that creating a new contract record for each period allows us to see how the contract has evolved ...
I am implementing HAM and have set everything up in our dev instance for poc. Then when trying to do the same thing in test I am having some issues. When the data import is finished then the ci's are created and all the information is loaded into the...
"I have a task with the name Prepare. When I open this task, the "To" button should be visible, but for all other tasks, this button should not be visible. Please provide the script to achieve this." and how to convert the hardcoded link into gs.getp...
Hi, I have a requirement to generate asset tag based on location's country with below conditions.It should only generate for India.Tag should follow format like IND-CP-000001 where IND is asset's location's country, CP is model category's code and 00...
Hi, Can someone help me to understand Straight line and Declining balance Depreciation. how it calculate, what's the process.
I have used the below attached code for action item in servicenow , used the code provided by https://www.servicenow.com/community/sam-blog/how-to-perform-asset-audits-by-asset-tag-and-or-serial...But on the mobile agent app i am not able to submit t...
We have a service catalog with our standard hardware (laptops, desktops etc) tied to asset models. We also have peripherals and accessories that are tied to consumable models. I would like to associate certain consumables with assets so that users do...
Hi,i have created one catalog item and added standard hardware asset request flow and created one variable that is reference type when I have raised request and follow all the action but sourcing task has not created. please give any appropriate sol...
Hi, I am looking at Mobile devices being loaded into Asset using the "Mobile Devices" category, but OOTB this will not create a CI:Secondly I know that the SG Intune connector will create Mobile Device CIs in the "cmdb_ci_handheld_computing" CI Class...
Hello, I am new to service now and trying to work out steps by reading all the blogs, questions and other search. What I need support for - I would like to auto populate Asset Tag and Warranty Expiration fields from the alm_hardware table when user ...
if the type if Desktop or Printer then add a button on top of task "TO"when clicked on TO it initiates the transfer order process.Please correct the above below script. if (current.type == 'desktop' || current.type == 'printer') {action.setVisible...
HelloCould you please help me on this topic , i'm using agent client collector to discover laptops.the discovered CI are populated with model numbers. but when I check in Hardware models , the model number in General tab is empty and that impact norm...
Hello Community, Can I use Asset Bundles with just basic Asset Management (part of ITSM) or I need HAM Pro for that? I have been experimenting with my PDI and although I can create Model Bundles, when adding a new Asset via Assets > Portfolios > All...
Trying to see the serial number of a parent and somehow screwed up the entire form:I've gone through the suggestions on the board, including the UI List. Not working. Tripped it when I selected the 'Display' option on the Dictionary Entry. I'm at wi...
Is there a master list of all types of Tasks that can be generated for any given module? For example, we're working on implementing HAM (Hardware Asset Management) and I wanted to document all different types of tasks that can be generated by HAM. ...
