Zendesk API for fetching License Details.
Looking for an API of Zendesk for the integration purpose to fetch details regarding the license of all the users.
Forum Posts
BIGFIX custom API issue
Hi everyone, I’m working on integrating BigFix with ServiceNow using a custom REST call. I’m facing an issue where the API only returns the "name" field in the response, even though I’m requesting multiple columns. Here’s the endpoint I’m calling ht...
Filter is not working on history table
In the sys_history_line.list table, I have applied the filter condition, but it is not working. Please see the attachments below.Without filter condition under set file records is available but applying the filter records is not showingsee the below ...
Resolved! Sourcing & Stockrooms
From what I read, it appears the user's location must match the stockroom location if you want the 'Consume' button to illuminate when using the Sourcing button from a Purchase Order. That's great, but not all users are at the warehouse. Since Locat...
Finding a possible solution of preventing Duplicate serial numbers records generation in the hardwar
Hello Everyone, I have a situation where our HAM operation team currently follow the below process -Let's take an example of, If Dell machines arrive at Depot so we do bulk upload for creating their records in the alm_hardware table.Then they go into...
Resolved! Remove Hardware Category from the list
Hi all, after many years, we have some old OS/X, Linux and Web Servers that were all decomissioned, and we are using only "Server" as model category from now on. My question is: is there a way to deactivate those hardware categories from the list? I ...
Resolved! Newbie question about what determines an asset shows in Sourcing tasks
I'm new to this so please humor me. We've loaded models, then assets into the system. We're using Tokyo / HAM Pro. One model was published to the product catalog. The rest of the models don't appear to be. (probably have hundreds of models). Once req...
Locations Hierarchy in CMDB
I want to track locations of my hardware assets (for example for a network printer) in the CMDB showing the following information: City (or site) -> Building -> Floor -> Room. First of all: Is there any best practise available on how to do this? (did...
What is the best practice to retire Stale Cis which are older than 180 days
Hi , We are planning to retire Stale Cis which are older than 180 days and still in operational status. More than 50 classes are there in stale list. What are the options to do that and what is the best practice for this requirement. Please assist. R...
Resolved! Show all icons in the widget
Show all icons in the widget, as of now only it was restricted to the 3 and reamining are getting after clicking on the button only.
Creating a report to show monthly stockroom audit results
Hi, I created a Data Certification schedule for monthly audits on our handful of stockrooms that have assets (laptops) assigned to them. They are assigned to each stockroom manager, and the managers can go to Service Desk - My Work, to work the audi...
ITAM - Base HAM & Hardware Model Lifecycle Help Needed
Hi, I am working with our IT Equipment team to set-up HAM base model in our ServiceNow Environment. My IT Equipment team is asking if it is possible to have "many" Lifecycles to "one" Hardware Product Model. My thought is no, and that you can only...
New CIs are not created when creating Assets
We used to have automatic creation of computer CIs whenever we created a new computer asset on the alm_hardware table. I just noticed this stopped a while ago and I can't find the cause. The "Create CI on insert" business rule is active: The assets i...
Differentiate New and Used Stock
We update all our available stock ready for deployment as 'In stock' and 'Available'. Then we assign it to its proper stockroom. The issue we are facing is that we have no way of differentiating what is NEW stock ready for deployment versus USED stoc...
Resolved! Prevent the CMDB from updating the alm hardware table upon insert or update
Currently we are trying to auto import data via the Qualys service graph plugin. This plugin auto updates the alm hardware table but our organization wants this to be isolated at this time. is there a way to prevent anything but a manual update from ...
