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Forum Posts

How to create correctly a Product Model and Asset

In my work I've noticed there are some Product Models (Class = Hardware) that have no Asset associated. The Hardware status is in Production. Why you can create a Product Model with status in Production if you don't have an Asset associated to it? So...

gab7001 by Tera Contributor
  • 519 Views
  • 1 replies
  • 1 helpfuls

UI Action for Assets creation

I have selected five records in related List. then I created a new UI Action button(Button Name: TO Process).After selected the five records i am using the above button for five records create on another new form .Can you please help on the UI Action...

vinod6 by Tera Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls

Best Practice for Hardware Model Creation

So been using ServiceNow for over a decade and originally it seemed like the better practice was to create your models from a procurement standpoint for ITAM. With the changes to the normalization and content service in HAM Pro it seems like you have...

klf1123 by Kilo Sage
  • 802 Views
  • 2 replies
  • 0 helpfuls

Resolved! Jamf Integration is failing

Hello Team,Jamf integration is failing with the error "Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was 401 (sys_script_include.3fa7da3673b210104a...

SoundaryaM by Giga Expert
  • 2612 Views
  • 7 replies
  • 0 helpfuls

Hide NEW button on m2m list inside of Hardware Asset Workspace

I created a many-to-many relationship between the Asset Audit table and the SCTASK table.  I added it to show up in the Hardware Asset Workspace.  That part is working well.  However, I need to hide the NEW button that shows up there (see screenshot)...

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Ben124 by Tera Expert
  • 332 Views
  • 1 replies
  • 0 helpfuls

Importing Purchase orders

Hello, We are currently in the early phase of implementation for HAM. We will not be able to start integrating our procurement system with SN for another year. In the meantime, we would like to be able to create PO’s in SN from an export from our ERP...

Resolved! How to get variables value to the associated task

I have a catalog item "asset details" which have "asset" as one variable and once this item gets submitted  RITM is getting generated, and it will be having an associated Hardware asset refresh line. I need the asset selected in the variable by the e...

Roshini by Giga Guru
  • 459 Views
  • 3 replies
  • 1 helpfuls

Content Library Lifecycle Phase detail

Hi,Does anyone know how SN obtains the Lifecycle Phase detail (End of Life, End of Sale, etc.) from the manufacturers? We have a significant number of models for which this data is missing, some old but some newer as well. (Yes, models are fully norm...

levy8926 by Tera Contributor
  • 374 Views
  • 1 replies
  • 0 helpfuls

HAM discovery Process

I will implement the Discovery process for identifying about 9K computers, using discovery I intend to populate the CMDB and the Alm_hardware table (repository) , but I have doubt about if the Discovery process can also identify the owner of each com...