We were having this issue for a long time, but it was not happening on every asset record. Reports were on the lines of the value did not change (when done through a Catalog item form) or after saving the name changes back to either the previous nam...
In table level i have field. Field name is Area this is choice field .For example Area is gas station selected . in table level it showing I want to populate the this values into values into order guidebut here showing empty .please see the below sc...
Hello,My company is trying to utilize the SGC for Workspace one UAM to bring in our inventory of mobile devices and hand scanning computers and have found that the IP Address information is not coming in. We can see the mapping in the data loader, bu...
How can i find out or calculate how long the the Asset state is "In stock" from alm_asset table.
Hello. I'm migrating CMDB from an external source and need to move a value into an HTML-type field. The issue is that the source data becomes to plain text (from HTML) once I export it in .csv, and then I have special commands in the middle of the da...
"Hi, I need help with a report in ServiceNow. I have a Standard Laptop field (true/false) in the product model table. When this field is true, I want the report to display all assets related to those models. However, the condition isn't working as ex...
Hi, I'm looking for a way to stop inserts to alm_hardware table if the related CI is virtual. I tried to do that via a business rule that already does the same for locations other than the pilot locations for our project (that works fine):Unfortunate...
Hi team, please anyone help when stockrule triggers OOB notification is going to associated Stockroom managers, my requirement is it should go to its "Assigment group" (Stocroom manager's Assignment group)in cc as well. please anyone help
Hello All,While implementing HAM Pro, do we get lifecycle data for consumables e.g. hard drives, adapters, etc?\\Thanks in advance, Regards,Mahesh
Hello All,We have "source request "UI action button on catalog task(sc_task) which looks for parent as (sc_request),and set source and received checkboxes to true once we source the asset from stock.(Catalog task will be under sc_request)Same butto...
Dear HAM experts, I have a requirement to showcase the following HAM capabilities to the customer: (The HAM plugin [sn_hamp] is already installed on the demo instance) Asset management lifecycle.Hardware Asset NormalizationAsset Workspace - Repor...
Hello Everyone, can anyone share the importance of using Hardware Model normalisation or content service library while implementing HAM module for a customer.Thanks in advance. Regards,Mahesh
I am using LAB instance with HAM installed but can not get the CI to be created even though all settings seems to be ok (see screenshots). I've run the job 'Asset - Create asset delayed sync' several times with no effect. What I am missing?
Hi everyone,I am working on a service operation workspace, and I need to create an icon for one of the fields that will display a list of records opened by the client.I know that I can use the decoration field and add the following to the field:Imple...
Hello, I have a requirement from client for setting up approval for hardware purchase order. On purchase order for Hardware, client would like to have an approval step that generates an approval record. The approval would go to the HAM Purchase Appro...
