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Content Service Setup

Hi team,  How do i capture Content service setup changes in an update set? 

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monica190 by Tera Expert
  • 288 Views
  • 2 replies
  • 1 helpfuls

Resolved! Multi Row Variable is read only on form

Hi team,I created a custom table called "HAM Generic Request" and then set up a record producer named "Generic Request." This record producer includes several variables, along with a multi-row variable set. I want these variables to appear on my form...

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monica190 by Tera Expert
  • 394 Views
  • 1 replies
  • 0 helpfuls

HAM - What's New in Xanadu Demo Videos

Hey ServiceNow Community,Today's the day!  We've released Xanadu and there are exciting updates for the Hardware Asset Management solution.  Take a look at these short (< 8 mins) but impactful demo videos below to find out more: ServiceNow Xanadu - H...

Would changing default substate names/labels cause a problem?

Hi,  newbie here.  If I've posted this in the wrong location, or have not included any helpful labels/tags you think would help with my query, please let me know. I've tried to find the answer to this question in various searches, but have not been s...

GXL2020 by Tera Contributor
  • 342 Views
  • 2 replies
  • 0 helpfuls

Restrict Catalog Item options by Inventory Amount

Hi,I haven't been able to find a specific question about this, but I want to perform the following: Hide/remove certain Model options from a catalog item field based on the "In Stock" inventory on our hardware table.I know that I could perform the fo...

Michael H1 by Tera Guru
  • 243 Views
  • 2 replies
  • 0 helpfuls

HAM- asset to CI mapping

for HAM, Asset to CI mapping is available for out of box field , Asset has been configured with custom field and these fields are not available in asset to CI mapping section. please let me know how to define and map custom field created on assets. R...

Ashwin27 by Tera Contributor
  • 224 Views
  • 2 replies
  • 0 helpfuls

Servicenow Now mobile app

Hi. I am looking for a app in the now mobile app that you can take stock audit. What i want it to do is that when you scan asset it validate that asset are in the database or not, before pressing submit, so if asset is not in the database the asset w...

gislehal by Tera Contributor
  • 218 Views
  • 1 replies
  • 0 helpfuls

Add Variable Editor on HAM related Asset RMA task

For Asset RMA, Asset RMA request is created, Under that we have RMA Request Line and RMA Task. I wanted to use variables in the RMA task, So I created Formatter on RMA task table. But it was showing no variables. Then I created a formatter on RMA Req...

Kalik2 by Tera Expert
  • 239 Views
  • 1 replies
  • 0 helpfuls

Ci to Asset State Sync

Hello everyone, I am having issues with asset state not updating when the CI hardware status is installed, I need the asset status to change to in use. It appears there is mapping in place that requires the status to be installed with a substatus of ...

jonsr20 by Tera Expert
  • 1387 Views
  • 6 replies
  • 4 helpfuls