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Forum Posts

Asset Sub-States Changed Over Time

Why are there extra substates for "Retired". Originally many of the states and substates were very straight forward now there seems to be conflicting options. Why would there be a "pending disposal" substate in a "Retired" State? From an ITAM perspec...

klf1123 by Kilo Sage
  • 902 Views
  • 5 replies
  • 0 helpfuls

HAM implementation - State Changes

As part of HAM implementation I want to automate 'State' change in ServiceNow as part of changes made to an Asset in MS Intune -1. After a leaver form is submitted, the user ID is getting de-tag from the device in Intune, so is it possible to propose...

Resolved! CMDB and Hardware status?

hi. i have a catalog with a flow that assigns a notebook to employees. the flow will update the notebook status to operational in CMDB and state to In Use in hardware table. but i found that by updating state to In Use will update CMDB ci to Non-oper...

Use of asset role in ITAM

Hi all, I would like to know if using 'itil' role instead of 'asset' is ok to do.The reason for this is because there are some roles which are inherited by asset role which we do not want the user to do.

jnt-cnt by Mega Sage
  • 572 Views
  • 1 replies
  • 0 helpfuls

Alternatives to Planned Maintenance?

I need to create schedules that will generate tasks for CIs/Assets that have regular recurring maintenance needs but have found the Planned Maintenance module to not be very useful or easy to work with. All I need to be able to do is take a filtered ...

Marcel H_ by Tera Guru
  • 513 Views
  • 1 replies
  • 0 helpfuls

Install status and Hardware_status in cmdb_ci_hardware table

Hi All,Hope everyone doing great!A quick suggestion needed, I would like to make the install_status and Hardware_status to be updated as retired when the asset decommissioned for asset type not computer. I have written the Transform map script to upd...

Jai2021 by Tera Contributor
  • 647 Views
  • 2 replies
  • 0 helpfuls

Stockrooms for new orders

What is possibly over a year ago, our HAM manager and one of the devs set up a script in the request workflow of equipment orders that if an order is place with a 'Non Work location' that it would create a stockroom (which also creates a location) fo...

Asset Creation in Hardware Table

Hi Team, Recently we integrated ServiceNow & intune via a plugin. We brought our asset data into ServiceNow & it got created in cmdb_ci_computer but it didn't create an asset record in the alm_hardware table. Do you know what could be the issue here?...

Consumable Audit options?

Hello everyone, We have the need to be able to audit consumables, has anyone come up with a solution for this? Similar to an asset audit perhaps but by model number and entering the quantity? I am sure other companies have had the need for this am cu...

jonsr20 by Tera Expert
  • 1080 Views
  • 13 replies
  • 3 helpfuls

Field population based on interceptor

Hello! I have a bunch of interceptors set up for a customer on the alm_asset table. What I want to do here is populate a field called u_asset_type that is on the cmdb_ci_netgear (form that opens when the user clicks the interceptor). I have tried to ...