Hello. I need to share some tagging information in my Configuration Items with Rapid7, but the Rapid7 insightVM CMDB Integration doesn't seems to works propely with the documentation that ServiceNow's provide.I used before Service Graph connector wit...
They have gone live with ITSM and ITOM but are not very happy with ITAM implementation. They have HAM but not HAM PRO. They need to be advised if its worth investing in HAM Pro. Also, please bear in mind they have already invested in SAM Pro. What wo...
For an CI there was an Asset record linked and some how the asset records are deleted long back when they are not managing it and how we need to link the existing CI again to Asset.When we checked the deleted records, there are no asset records as it...
How to identify the source which is creating the Hardware Models in CMDB? The created by field only mentions username. But the ask is to identify which discovery source is creating the models? Also, is there any OOB config that can be referred to?
Hi team,Has anyone come across a scenario in Hardware Asset Management where the same model is associated with different part numbers? How do we typically handle this, given that the part number field is not present at both the model and asset levels...
Hello community I am new to HAM. Wondering what is the hierarchy of different HAM tables and their relationship and dependencies with each other Can someone help me here. Thanks in advance
Our assets team needs the ability to report on items that will become eligible for refresh in advance in the following ways.Items that will become eligible for refresh in a specific monthExample: Feb. 2025, March 2025 etc.Items that will become eligi...
I want to take certification and started course with on demand courses welcome to servicenow, and I interested in HAM & SAM certification. Can u pls me how to practice during courses.
When we implement HAM and SAMp can we start the actual signature contracts within ServiceNow? Do we integrate with Docusign? Do we keep contracts in another system and relate from our HW and SW Assets? Recommendations and guidance appreciated
Hi,For a certain Stockroom Aisles and within an Aisle Spaces can be defined. This is fine but in our stockroom we need some levels more. A Stockroom contains Aisles. An Aisles contains Racks, A Rack contains Levels and a Level contains Places.In thi...
Hi All, This is my first time creating a HLD and any assistance on the following would be highly appreciated. Performance requirements: "Performance requirements must state how many end user devices the solution must support etc. How many admins will...
im working with the Asset Workspace. my goal is to be able to search table alm_asset for asset tag and or serial number while the user is in the workspace and have the selected result open in the workspace. i am able to do this within the SOW and i w...
I am running an import and transforming the Excel file for record creation in alm_hardware. The transform map populates the following asset fields:- serial_numbermodelwarranty_informationasset_tagmodel_categorypurchase_dateI can see the asset record ...
PFA screenshot. I have installed HAM in our DEV env.What I am trying to understand is if we have to pay up extra for HAM or not.We sent an email to ur account manager and we got the below response. I was expecting a firm response from him but his res...
Hi Team, I am looking for standard Lost and Stolen Process flow diagram. Is there any OOB process flow diagram or if some one has created one please can you help to share the same. Thanks & RegardsKalpesh Jathar
