Prevent InTune SG from creating models
The SG Intune integration generates a new model for every ci it inserts rather than reconciling on an existing (normalized) model. How do I manage/correct this?
Forum Posts
HAM Pro, Asset Refresh process
In the HAM Pro, Asset refresh process, should the flow match up the aged (asset_refreshing) to the replacement asset automatically. Currently we are on Zurich and it is not doing that. It has been selecting the last asset in the to be refreshed lis...
HAM Module -Replicate the UI page of Disposal Order for adding assets in bulk in the Transfer Order
I want to replicate the way how assets are added in bulk in the Disposal Order to the Transfer Order by creating the UI Page in the transfer order request. Currently in the Transfer Order, for each asset one Transfer Order Line needs to be created an...
Resolved! ServiceNow: Significance of Model Number field in ServiceNow CMDB Hardware CIs.
Hello community, I have been working on ServiceNow integration/discovery mainly around populating the CMDB for a while. We have been populating fields such as Manufacturer, Model_ID, but never looked at the field Model Number. Is there any significan...
Ui pages in classic view and workspace view
I have created one ui page in classic environment in servicenow and i enabled it on the workspace as well.But, the functionality is working as expected in classic environment but not in workspace why? Please give suggestions. I am attaching the file ...
HAM Developer Hiring
Hi All,My company is looking to hire a short term Senior HAM developer / Specialist in Poland.Please reach out if anyone is interested.
Jamf SGC: would you like to filter the Jamf API output by managed or supervised flags?
... if so, then please upvote my Idea and let's see if we get enough support and SN listens. Thanks!
The Apple device model normalization nightmare
We all know that NO hardware product model will automatically normalize without a model number that validates against the content service, right?So go on out to the content service and look up, say MacBook Pro 14" (M4 Max). You should see about 44 d...
Break-fix implementation through HAM flows, or other alternatives
Hello, Thanks for reading this post, how is break-fix implemented using the HAM flows (I'd say the OOB flows). One option is the Asset repair flow, however that's assuming the asset is located in a stockroom. What about the "Asset action" available i...
Creating Purchase Order via Flow Designer in Hardware Asset Management
Dear Members, Instead of using the OOTB flow, I want to create a custom Flow to create POs via Flow Designer in HAM. Please suggest: -1) The Order button is not visible after the PO is created.2) Should the PO be associated with REQ or RITM?3) What a...
ACC and Discovery getting errors
MID Server RaymondProdDiscoveryMD1 missing Nmap Capability. All MIDs in the cluster Raymond Prod Disc LoadBalanceCluster must have the Nmap Capability. Assign Nmap Capability to all MIDs in the cluster. Discovery not working as expected in servicenow...
Issue with HAM content look up
Hi All, We are searching for cables, patch cords in the HAM Content Portal under the Hardware Workspace, but no results are being returned. If no results are found, do we need to create a new model manually? If we create a new model, do we also need...
Why purchase order is not changing the consumable asset state to consumed?
Hi All, when we crate a purchase order for consumable after the purchase order is received why the state of consumable is change to "in stock" and "available". do we need to consume them manually? how the state will be changed to consumed through pur...
Resolved! Asset tag generation in AICT
I am trying to prevent automatic generation of Asset Tags for AI System Digital Asset records.Base table: alm_assetInherited field: asset_tagTarget table: alm_ai_system_digital_assetApplication shown on the override: Expanded Model and Asset ClassesI...
Resolved! User Criteria for Hardware Catalog Items
Hi community, I'm playing with the Hardware Catalog, and now I think I'm a bit on a wrong track: On the usual Service Catalog Items, I can easily select who can order (and who can not) a particular Catalog item. But on the Hardware Catalog, there i...
