Asset and CMDB Sync
I loaded assets into the asset table. All but a handful sync'd with the correct CI in the CMDB. How do I get the ones that didn't to synch?
Forum Posts
Adding a new Asset Class in the Interceptor for Creating a new Asset Record in Agent Workspace
Hi Team,We are trying to add a new Asset Class in Agent Workspace view.We have successfully added, a new Asset Class in Developers/Native view of ServiceNow using System Definition > Interceptor > Asset > Added under Answer related list and it is wor...
For same Hardware model, can we have multiple Models by location wise
Hi All.For one Hardware Model, we have switches in all 4 data centers. Currently only one Model is getting created and all switches associated with it are getting added to one Hardware Model through DiscoveryE.g. For Hardware Model "Catalyst 3560x48P...
TCO - EUC (End User Computer) + Installed Software
Hello! I am beginning the effort to create reports/dashboards that convey the total annualized cost of each EUC, including the installed software (only those license metrics - per user or device). Before I dive deep, does this already exist in...
Configuring "Most Frequent Logged in User" to Show Primary User Name
Hi All,How do you configure and use the "Most Frequent Logged in User" field?I’d like to set it up so it shows the name of the primary user — the person who uses a specific computer most often. Thanks in advance!
Resolved! QR Code Genration and efforts needed
Hello all, QR code generation is not natively provided in ServiceNow HAM Pro. HAM Pro focuses on lifecycle tracking of assets, normalization, reclamation, and compliance, but doesn’t ship with QR/barcode generation and printing out-of-the-box. Howeve...
Resolved! Days between computer purchase date and install date
Anyone have a query or report for calculating the number of days between the purchase date (purchase_date) and the Installed date (install_date) in the alm_hardware table? Looking for a report or procedure to create one so I can determine how many da...
Asset receiving by external customers in CSM portal
I am implementing HAM pro in our instance and we use CSM. We have external customers that use our hardware which we manage. When we are transferring devices from our warehouse to the customers stockroom/location, how do you handle the receiving of ...
Implementing Asset Responsibility Terms
Hi everyone! Has anyone implemented a Responsibility Terms Acceptance process in ServiceNow?The goal is to ensure that every employee who receives an asset (such as a laptop, mobile phone, or peripherals) formally accepts the terms of use and respons...
Transfer Order Line
After creating a transfer Order, when creating a Transfer Order Line and clicking on Model to choose the model, the window does not load the data from the cmdb_model_list table...What could be happening?
Need suggestions to create a custom UI Related List action in Workspace
Hi All, We are working on a use case in ServiceNow Asset Management Workspace and wanted to check if anyone has implemented something similar.Use Case:We have a Related List UI Action button in Workspace on the Requested Item (RITM) table.When a user...
Help needed on ServiceNow and SAP Ariba Integration using SAP Ariba Spoke
This use case is that we click order on a PO (we should only kick off the integration currently if it is a HAM Purchase Order by looking at the model category of the items being ordered). The PO gets created in Ariba and responds back to SN and updat...
Resolved! How to create relationships between sc_task and alm_asset tables using custom relationship
Hi Team, I need assistance in creating a custom relationship between the sc_task and alm_asset tables in ServiceNow.The requirement is as follows:1. The relationship should display only the assets selected in the item variables of the sc_task record....
HAM Asset Inclusion – Question About "Exclude from HAM Features"
I have a question regarding Hardware Asset Management (HAM) and the "Exclude from HAM features" field.Some assets are being marked as excluded even though they are currently in use. Additionally, when attempting to automate this field using a Busines...
Decoding ServiceNow HAM Licensing: A Deep Dive into Resource Categories and Costs
ServiceNow Hardware Asset Management (HAM) is a lifesaver for tracking your hardware — laptops, servers, you name it. But when it comes to licensing, it’s not just a “pay once and done” deal. HAM’s costs are tied to resource categories, a clever syst...
