Hi All,I am currently configuring Microsoft products and need some guidance regarding software reconciliation for bundled licences.We have several Microsoft bundle licences in use, such as:Enterprise Mobility + Security E3Microsoft 365 E3Other Micros...
When creating a Hardware Asset Refresh Order, sourcing and confirming an assigned asset, you'll then generate the Hardware Asset Refresh Lines (HARL) for the order. My question is, can the HARL tasks be completed on a mobile app? I'm looking to make ...
my customer is raising asset repair first and if asset is under warranty then they are going to vendor repair (RMA request) in their current process or else inhouse asset repair process using their legacy application. They are tracking either of this...
Hi All, We want to offer a few hardware assets as Service Catalog items for end users. Out of the box, is publishing individual hardware models to the catalog the only option?If there are hundreds of hardware models, what is the recommended approach ...
In the Service now earlier, the Operational field was getting updated automatically to Retired but we noticed that after the Service Now new version upgrade which is Yokohama, this change is not happening, we have to manually make the changes and ret...
HI Team, We currently have an asset repair process in OOB , but not a process for repairing individual asset parts in OOB. Our customer has requested a requirement where, during asset part selection in an asset repair request, the repair can proceed ...
Dear SN community I've been editing our cmdb Product models and i can see at the bottom of the screen we have 2920 different models.I wanted to change the model of a certain CI but i only see 950 and they all show (empty) at the Model categories colu...
How I can fix the issue with SCCM discovery it is creating duplicate CI's and assests for new laptops
Hi All,Is there an out-of-the-box (OOB) capability to automatically charge a hardware asset request to the requesting user's cost center?I noticed there is an OOB Expense Line feature. can anyone explain its purpose and what benefits it provides? Spe...
Hi All, We want to publish a few hardware assets, such as monitors, desktops, and iPads, as Service Catalog items so users can request them.Does Hardware Asset Management (HAM) provide this functionality out of the box? Specifically, is there a gener...
How do you set par levels for stockrooms that use different models that meet the requirements of a standard device? Our warehouse currently fulfills stock levels by Standard Laptop, Standard Monitor, etc... Which means we send First In-First Out. Doe...
I have created a new catalog item but using the 'Standard Hardware Asset request' flow. after raising request catalog task is not getting created for sourcing. I checked for it to be generate sourceable should be set to true. How sourceable is gettin...
hello team, can anyone please suggest or help is it possible to add color based on real time % count in the widgets on dashbaord if yes please provide me the steps please
I am about to create a new hardware model for our Dell laptops. And the Manufacturer Dell Inc. is no longer and option, but there is a Dell Products, LP. Wondering if this is the same or if you can help me determine if its Dell changing their name th...
We have a client requirement related to the Agent Now Mobile App for Stockroom Audit. When a Stockroom Audit task is created, users should be able to scan a barcode and retrieve the corresponding asset record using either the Asset Tag or the Serial ...