Maximo integration
Maximo is still around. Is there any refreshed material around integration with it. The posts I'm finding look like they may be stale. Thank you! Joe
Forum Posts
Hardware Asset Management (HAM)
Hi TeamI am working on Hardware Asset Management (HAM) in ServiceNow.Requirement:When the State field in the alm_hardware table is changed to “In Use”, the custom field u_installed_by should be automatically populatedThanks and RegardsBharath
Best Practice to Differentiate “New vs Refreshed” Stock in alm_hardware
Hello All,My client wants to differentiate In Stock / Available assets as:Available – New in BoxAvailable – Refreshed / Re-imagedThe intent is to improve inventory visibility and reporting and hence they are asking to add these 2 new substates in the...
custom hardware disposal question
Experts, Quick question on a custom hardware asset disposal implicationsI am planning to build a custom disposal flow for a customer as the OOB one is not fitting their needs as the tasks and stages do not match what their team is using / working.I a...
HAM Simulator: Create bulk stock order
Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...
SCCM - How query for Primary User?
Hi, I realize this is really more of an SCCM question, but having trouble deciphering the SCCM docs, so hoping someone here can help. We're using the Service Graph Connector for SCCM with a client. Out of the box, it populates the Assigned To field ...
Hardware Asset Workspace - Procurement Page
We are seeing an inconsistent experience in HAM workspace where some widget/report drill downs are opening in a new tab and some are opening in the same tab (with a back navigation button). Can this be addressed from SN product team? Ideally these wi...
Model Category is not equal to model Category
When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify the 'Model Category' field of the asset. C...
Inbound Email Action
Hi all, I have a story that requires an email response of Yes or No. When a user response with either, a form on for a task on mobile asset reclamation will update a specific field to either yes or no. Here is where I am having trouble: Testing I go ...
Mobile Agent without HAM - Managing Assets and CIs
I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifically for computers [laptops/desktops])? Ideally, we would like for...
How model substitutes are supposed to work (OTB)
I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...
Resolved! teams integration with ServiceNow for Major Incident management
Hi all, I am struggling with the configuration of the bot for integrating MS Teams for self-configured bot.I have done all the steps, at some point must have got something twice?I am getting this error message when trying to configure a new bot: But ...
Best study guide for the CIS-HAM exam
I am looking to take the CIS-HAM exam, what study guide did you find most helpful?
Resolved! CIS-HAM Exam
Hi Community, I am planning to give CIS-HAM exam, just wanted to understand if recently after 18-Nov, anyone gave the CIS-HAM exam. I did take a reference from some old dumps to prepare for exam so still the questions are the same or they changed eve...
Understanding Total Cost of Ownership (TCO) in ServiceNow Hardware Asset Management
OverviewTotal Cost of Ownership (TCO) represents the complete cost incurred by an asset throughout its lifecycle. In ServiceNow Hardware Asset Management (HAM), TCO includes both initial capital costs (such as purchase price) and ongoing operational ...
