Hello, this is my first question in the Community.I'm testing the "Hardware asset management sourcing AI agent," and while it's working, it's not returning the expected response.There might be something missing in my test environment; I'd appreciate ...
Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...
HI TEAM,I HAVE ADDED FILTER FOR MY INCIDENT DAHBOARDI HAVE ADDED FILTER FOR assignment group instead of that how can i display group user value i meanif incident has assigned with 1lakh uers i need to filter with incident assigned to user with the gr...
Hi,working in the Service Graph connector for Microsoft Intune application with custom data source and custom data stream pulling Intune data into import set and tried for IRE below is the screenshot, rows are inserted into computer table but with nu...
Hi, I ran into a issue, where i see a single model is tagged as Computer and Printer model categories and assets are created under Computer model category on Asset table. Does changing the model category to "Printer" on model fix the issue on Asset ...
Hey Servicenow Champs,Can Anyone tell me why its happening and how to resolve itI opened the transfer order in sub prod instance and Click on bulk update to the transfer order lines, the stages of TOL were in requested state then I moved them to shi...
Hi, We are trying to default the filter on Hardware Asset refresh form which has Eligible for refresh as true by default and we want to remove this and add additional filters like Model category computer and Model.short description as some value, i...
Hi all,I am looking for the recommended approach in IT Asset Management / HAM with Procurement, specifically around late model selection.Use case:Users order generic catalog items, e.g.: Monitor 25” , or Monitor 27”The exact model (Dell/HP/etc.) is n...
Hello, In regards to disposal orders, I noticed that once a Planned Asset is in transit, the State/Substate is locked down. The issue we're having is that there are still discrepancies with what has been shipped to the vendor so, if needed, we'd like...
Hi All,I am trying to explore more regarding the Contract Model which is there under Product Model.I did not find much information regarding this. If anybody knows about this could you please share the details. Thanks.
Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...
Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...
Hi,I am working with the ServiceNow integration with the SGC-Microsoft Intune.I want to pull RAM, CPUcount and modelNumber, but looks these are not available on Intune dataPlease suggest how to get that data into my Intune integration.
How have folks tackled the scenario of conducting larger-scale physical inventory audits, where the activities need to be spread out across multiple people? (Since ServiceNow requires you to assign an audit to a single person.)Some ideas I've run acr...
I would like to share my recent experience with the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS HAM) certification. I am pleased to announce that I have successfully cleared the exam and would like to share my prep...
