Prevent InTune SG from creating models
The SG Intune integration generates a new model for every ci it inserts rather than reconciling on an existing (normalized) model. How do I manage/correct this?
Forum Posts
Unable to apply interactive filter condition
HI TEAM, I have a field called IT Leader in cmdb ci table the it leader field refers to sys_user table and condition applied as below and for a dashboard interactive filter if i tried applying same condition for same field it is not displaying group...
Best approach for managing hardware product models & catalog items
Hi all,I’m looking for guidance on the best approach to manage and maintain hardware product models and catalog items for our one of the regions , specifically for hardware not procured through Insight.We’re trying to define an efficient and scalable...
Adjusting Receive Purchase Order Settings
Hello everyone, OOTB, when I receive a PO, all models are displayed and the check mark for Receive is set to True for all of them. Is it possible to adjust this setting with little effort? If so, where can I make this adjustment?
Guidance on Handling Duplicate CI and Asset Records
Hi everyone,I’m working on a scenario in ServiceNow ITAM (HAM + Intune integration) and need some guidance.Current Behavior:During migration from one ServiceNow instance to a new instance, some records were manually inserted into the alm_hardware tab...
Transferable Stock is showing Zero - ServiceNow - Hardware Asset Workspace
In HAM workspace, when I create a request from " Hardware Inventory Stock Order " catalog item, its shows 0 in transferrable stock. Even though I have set up the models and assets which are available and in-stock.
How to implement late-binding model selection with Source Request?
Hi all,I am looking for the recommended approach in IT Asset Management / HAM with Procurement, specifically around late model selection.Use case:Users order generic catalog items, e.g.: Monitor 25” , or Monitor 27”The exact model (Dell/HP/etc.) is n...
Resolved! HAM ATF Tests for sourcing an asset from Local Stock
Hey all!I'm trying to write an ATF Test to source an asset from local stock in preparation for our upgrade.The HAM Quick Start test uses the procurement option but we never use this so wanted to consume from local stock.I get as far as verifying that...
Grouping Hardware Models for ordering
We allow our users to request computers from the Service Portal. We group these computers into the following. Standard Laptop 1Standard Laptop 2Advanced Laptop 1Advanced Laptop 2Standard Desktop 1Standard Desktop 2Standard Desktop 3 Each of these hav...
Resolved! Prerequisites For HAM Implementation
Hello everyone, we are going to implement HAM for our customer. Can anyone help me to know the prerequisites that need to be checked before installing the HAM pro plugin?
Resolved! Purchased vs Ordered Date in Hardware Table
Which date should be used in tracking the Purchase Order Date, is it purchased or Ordered Date
Best Practice for Infrastructure Assets in HAM Pro (Request → Lifecycle)
Hello,I’m working on implementing Infrastructure Assets in ITAM using HAM Pro and would appreciate guidance on best practices.We want to capture assets from request → procurement → deployment → disposal, but we’re struggling with a few areas:Request...
Issue with System Property Count Update from Catalog Process Using Script Include
Hi Team,I am facing an issue with updating the system property count through a catalog-triggered process.We already have a daily scheduled job which calls the same Script Include, and in that scenario the system property count gets updated correctly ...
SET VIRTUAL DEVICES TO NOT CREATE ASSETS
Models will be configured so that virtual devices do not create assets in the AMDB. This will be done by setting the field "Asset Tracking Strategy" to "Do Not Create Assets" for all models that are identified as virtual models on the hardware model ...
Resolved! Database view between alm_hardware and sn_hamp_m2m_audit_asset table
Could anyone please help on how to create a database view between alm_hardware and sn_hamp_m2m_audit_asset table? I want the audit status from M2M table to be displayed on the report with the corresponding audit number field on the alm_hardware table...