Hi Community, We are implementing SAMPro and are struggling with how to get our entitlements loaded into ServiceNow when we cannot match up to the Publisher Part Numbers. I created a Software Entitlement and mapped to one of the publisher part numb...
We are an institution where we do not have the HAM feature installed, but hopefully in the future. I am looking for best practices on entering assets manually, particularly knowing the sequence of tables to enter data. Example: To enter a hardware ...
I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...
While taking the HAM Fundamentals course, I examined the license reports in my learning instance and noticed a discrepancy I would like to clarify. I have confirmed that monitors registered as consumables are excluded from the count. However, I notic...
We have a client requirement related to the Agent Now Mobile App for Stockroom Audit. When a Stockroom Audit task is created, users should be able to scan a barcode and retrieve the corresponding asset record using either the Asset Tag or the Serial ...
Hello, Even though Life cycle Job executed, i don't see any life cycle data in any of the hardware models in HAM Pro (refer attached screenshot). cmdb_hardware_model_lifecycle has 0 recordsWhat else i am missing? Regards
We are currently investigating the possibility to integrate OneTrust and ServiceNow to sync IT Assets. A simple google search returned links for a connector although there is no mention of the connector on official Store site. If you have integrated ...
Issue with salesforce spoke.I'm using Get Records Action in servicenow to pull some details.. but some how Data Pill is not allowing to drilldown and select records in it?what was the issue?
None of the usual methods appear to have any effect. Anything special I need to do here?
Reaching to hear from anyone who has Implemented HP Workforce Experience Platform Device Management.What worked well?Did you find it was of value?ORwe did not consider it and whyHP Workforce Experience Platform Device Management - ServiceNow Store
Hello,we have HAM installed and set up, the Hardware Model Normalization is also installed and set up. I can see most of the models are normalized successfully. The issue is I cannot neither display normalized model data in the list view nor on the f...
There is no Save UI action on the workspace , though it is is present in the native UI , its a global save UI action I tried enabling it to workspace , I checked the enable on workspace form , still its not getting reflected , Has anyone faced this ...
Hi everyone, I’m looking for an end‑to‑end real‑time Hardware Asset Management (HAM) Asset Disposal process that organizations follow in actual business operations. I’m aware of the generic disposal workflow available in ServiceNow’s HAM documentatio...
Hello everyone. We are in the process of implementing HAM processes around receiving assets into our stockrooms and then keeping them updated throughout the lifecycle, including using stockroom audits. One issue we're running into is around scannin...
How do we see the model lifecycle and how do we get in populated on the content library lookup?
