Is there any OOB functionality within the Asset Reclamation process to handle cases where an employee fails to return a company asset? For example, allowing the asset to be marked as "not received," automatically updating the asset status to "Missin...
Hi Team I am configuring the Hardware Asset Workspace in ServiceNow and want to remove the RMA Order and RMA Order Line tabs from the Inventory view.To hide them, I deactivated their corresponding records in the sys_ux_screen table. Although the RMA ...
Anyone have a good explanation for why the life cycle for assets created from an ASN is set to Deploy-In Transit? That means purchased assets go from Purchase to Deploy, then back to Inventory when they are received.It doesn't confirm to the Deploy l...
Hi Community,I am experiencing an issue where the automatic sync/clearing of the Substate field works perfectly during individual record updates but fails to trigger during bulk updates.I have verified this behavior across multiple environments and ...
Wondering is anybody else had problem with end-users not being able to view alm_asset table. In Brazil release, there is a system property "sn_itam_restrict_asset_read". This property control who can access alm_asset table. It used to be the end-us...
Hi Community, We have a Vendor ↔ Servicenow integration where order and asset updates are exchanged between ServiceNow and the vendor. Currently, when a user's Project Number/Cost Center changes, an existing Business Rule updates the Cost Center on a...
I am looking for recommendations on hardware model management, specifically on how model names and descriptions should be defined. Hardware models from leading manufacturers can be complex, as a single model family may contain multiple model numbers,...
The company receives Purchase Orders containing both IT hardware and non-hardware items. Along with laptops, desktops, and consumables, some POs contain items such as maintenance/care packs, labour charges, services, and other non-physical items.The ...
Is there a script to update the model category on multiple assets at once? I have a script for single assets, but I currently need to update the model category on over 200 assets. This is the script that works for updating the model category on indiv...
From Laptop to License — Day 3 of 15ITAM vs HAM vs SAM vs CMDB: Understanding What Each Area Owns and How They Work TogetherHello ServiceNow Community,Welcome to Day 3 of the From Laptop to License series.In Day 1, we introduced the complete ITAM jou...
What is the meaning of a Hardware Model set as Active=False in Content Library?Example: I have a model "HPE ProLiant DL580 Gen10" which is still supported by it's manufacturer. But ServiceNow Content Library has this Model a Active=False where I'm no...
End users were being asked to pick an exact hardware model at request time a decision they had no visibility to make well. That single design choice was quietly driving incorrect selections, cancelled RITMs, and underused inventory. The fix: let user...
We have a setup with 15 stockrooms in Hardware Asset Management, where the first stockroom acts as the parent and the other 14 are child stockrooms. According to the stock rules, when a product is requested, the system first checks availability in th...
I want to generate asset tags whenever an asset is inserted into asset table. Asset tags will be generated based on the model Device type, like for laptop it will be PHILTP000001, for desktop PHIDSK000001 and so on. We are storing current counters , ...
All, I work for the Navy and we have ServiceNow HAM PRO. We currently are not using the plug in play for purchase order with our Service Catalog feature. My question is I am working on a SOP to present how imperative it is we use the Purchase req , t...
