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Forum Posts

Enforce CI verification from Azure SGC

Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...

Fredo by Tera Contributor
  • 287 Views
  • 1 replies
  • 0 helpfuls

IT Asset Management

Request access to Asset Management roadmap sessions and to the learning sessions nirisha.chalapati@cdw.com

Nirisha Ch by Tera Contributor
  • 286 Views
  • 3 replies
  • 2 helpfuls

Calculating End of Useful Life on the alm_hardware table

I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table.  I have created the business rule below, but not ...

dbowens by Giga Contributor
  • 299 Views
  • 2 replies
  • 2 helpfuls

Order guides vs bundles

Hello everyoneWe have Ham pro  plugin installed (Version is Yokohama)Requirement is to source assets (laptop+monitors+mobile+accessories) 1.Bundled models vs order guides anything is depreciated or that we should not use? 2.either in order guide or B...

HAM / Asset Management

Hey Folks, Hope all are doing good !!! My organisation is using AMI(Asset Tracker) to deal with assets which is also pushing the data to servicenow as a part of integration. I am afraid that if they have done anything with the IRE before integration ...

averma1 by Mega Contributor
  • 505 Views
  • 2 replies
  • 0 helpfuls

HAM - Pallet - Pallet types

In the ServiceNow documentation, it is mentioned that a Pallet model category can have several model types, see below.Predefined pallet types are pallet, bin, box, container, and other.Where these types can be selected in the platform?Thanks a lot in...

rilarduya by Tera Contributor
  • 632 Views
  • 1 replies
  • 0 helpfuls

I need this UI Action button

Create a UI Action for the child_incident related list. When clicked, this UI Action should filter the related list to display only child incidents where the category is hardware.

TanujB by Tera Contributor
  • 186 Views
  • 2 replies
  • 0 helpfuls

HAM: Procurement - Source request Button

Hi. Under procurement catalog task, there is a Source request button that opens the source request and list the ritms.This button is available on the Hardware asset workspace, but the customer request is to enable this on the Service Operations Works...

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GarethH1 by Tera Contributor
  • 336 Views
  • 3 replies
  • 0 helpfuls