Content Library
How to identify the unused features of content library in the Hardware Workspace?
Forum Posts
Resolved! Best practices for HAM purchasing workflow with external system (Coupa)
We're approaching HAM Pro implementation and one of the early decisions is how to approach purchasing. We will use external system to create PO (Coupa). We want to capture the asset in HAM as soon as possible, preferable once PO has been acknowledged...
HAM Stockroom Audit Results
Hi , I want to know more on the status 'NEW' of the HAM Audit results .I have a scenario where if a new device is found during ham & we enter the details like serial ,asset tag ,model ,category etc ,if that particular device is excluded from HAM feat...
Resolved! Unable to see hardware in Asset class list
Hi All, I created a role called itam_admin and I am trying to create a new asset.But in the asset type/class list wizard, I do not see some of the options like Hardware, Consumable, Facility etc.Are there special roles or ACLs required for this?
time calculate
how i calcuate or count time in duration field without make any other custom field i want to calculate time when state is in maintaince any body can guide me how i do this it is possible or no if yes then how BR FLOW DEigner etc just guide me cmplet...
Best study guide for the CIS-HAM exam
I am looking to take the CIS-HAM exam, what study guide did you find most helpful?
POS Device to be managed as IT Asset in HAM Pro
Context:We have some PCI devices - credit card scanners that we intend to asset management in ServiceNow.It was determined that POS Device may be the most likely CI Class/Model Category to use for this hardware type. However, we have concerns with th...
Resolved! New Hardware Asset creates a CI in operational status of Operational instead of Received.
I imported 35 new UPS assets into alm_hardware. The corresponding UPS CIs were all created with Operational Status = Operational. The desired Operational Status is Received. When I performed this task six months ago, the UPS CIs were created with t...
email notifications in hardware asset management
Hi everyone,I am working on a requirement where the EOSL expire notifications needs to be updated .As part of the story, I already changed the primary receipients group to the Disposal global froups, tested it and everything is working as expected.no...
Hardware Asset Management (HAM) - Sourcing options to include substitutes
Hi all,This is my first time posting and also my first time encountering what seems to be a real show stopper. We are in the process of rolling out Hardware Asset Management (HAM) and have run into an issue: the Source Request does not seem to consid...
Resolved! MAC Adress in "capture asset tags" dialog box
According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procur...
Can we customize barcode labels in ServiceNow Asset Management (with logo, QR code, and layout)?
Hi Community, I wanted to check if ServiceNow provides any out-of-the-box (OOTB) feature or configuration option to customize barcode labels for asset tagging.Specifically, I’m looking for a way to design and print custom asset labels that include:Th...
Resolved! QR Code Genration and efforts needed
Hello all, QR code generation is not natively provided in ServiceNow HAM Pro. HAM Pro focuses on lifecycle tracking of assets, normalization, reclamation, and compliance, but doesn’t ship with QR/barcode generation and printing out-of-the-box. Howeve...
Resolved! Access Control sc_req_item table [ Requested Item ]
Hello All,I customize the delete ACL and now I want to retrieve the delete ACL to the defaultBut I not sure what was the roleIs it ITIL and admin_ITIL only or admin_ITIL?would you please help me with that.Thanks
Service Now mobile app for inventory
Hello,We’re planning to start using the Service Now Mobile App for our inventory processes and would like to learn from others’ experiences. How are people using the app to track the completion of physical inventory, and which fields or data points a...
