Can I add a service agreement as a procurement item?

[rajmasurkar]

Hello,

I need to add a Service Agreement applicable to Laptops as a procurement item.

Is it doable? If yes, what should be the model and model category for the same?

Raj

[Ashok Sasidhara]

Contracts and Agreements are supposed to be managed using Contract management module mentioned in the following URL:

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/contract-management/concept...

You can create a new contract as per the steps mentioned below:

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/contract-management/task/t_...

You can create a contract of type 'Service' and then use the 'Assets covered' related list of the contract record to mention the list of asset records (including desktops, laptops etc.) from the asset table which are covered by that service contract.