Hello everyone,I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes...
Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...
When the Asset Manager scans assets by utilizing the manufacturer’s Serial Number bar code to perform an Asset Audit in ServiceNow’s Hardware Asset Management (HAM) product. The manager wants to add a flag, when the asset is scanned by Serial Number,...
Hello All, I have been asked to work on implementation of Hardware asset retirement and disposal workflow ( possibly to have some automation in it) . Before proposing any custom workflow , i would like to understand whether there is any OOTB workflow...
What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.
During HAM (Hardware Asset Management) Implementation, while pulling PO (Purchase Order) data, I come across two fields for Item / Model to be procured: Mfg part # and Supplier Part # In order to store these 2 attributes related to 1 line item, I am ...
I’m currently working a custom Integration Hub Spoke to automate mobile device ordering from our Service Catalog directly to a Telecom Expense Management (TEM) portal. The Architecture: ServiceNow Flow Designer ➔ TEM Portal (e.g.,) ➔ Carrier (AT&T/Ve...
We are trying to research HAM Pro out of box forms and how to implement them to change our process. I'm struggling with the return process and find a solution that functions similar to our way too custom scripted and complex process. Currently a for...
I would like to bring in devices with a log-in date in the last 12 month only. How do I achieve this in using the Service Graph Connector for Intune.
Hi I have a requirement where when I click on add button on planned asset tab only those assets where residual value is 0 and substate is pending disposal. So how to achieve that.
Hello, when we activate the SAM Professional plugin, ServiceNow automatically runs a migration script to move data from cmdb table(cmdb_software_instance) to SAM Pro (cmdb_sam_sw_install) table for installed sw. After load there is no option to rer...
What are the chances of getting hired by ServiceNow after completing courses offered through ServiceNow University?
Hi, I need to create a report that shows all HW models filtered by those having a Lifecycle phase of "End of Support" and only those that have a Phase start date between 01.01.2025 and 01.01.2026. This can be done on the cmdb_hardware_model_lifecycl...
Hi All, Our client wants to use 1 single catalog created to request any hardware model required but we are proposing the OOB way to publish model to catalog and have a common workflow attached to all the catalog items. Can someone provide us with the...
We are running into issues when scanning apple devices with leading characters causing serial numbers to not be recognized