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Forum Posts

HAM Simulator: Create bulk stock order Step

I've followed the instructions/suggestions in the training materials, searching documentation on ServiceNow site and through the community and while all suggest very similar/same steps, mine continues to fail.  I've logged out then back in, basically...

Bustaaah by Tera Contributor
  • 683 Views
  • 4 replies
  • 0 helpfuls

Resolved! Eligible for Refresh

How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?

khandelwal2 by Tera Contributor
  • 533 Views
  • 1 replies
  • 1 helpfuls

Record producer variables are not populated into custom table

I filled in all the variables in the record producer. After submitting the record producer (Cost Request), the variable values are not getting populated into the Cost Request table. In the Cost Request table, the Price Value field (which is a referen...

vinod6 by Tera Contributor
  • 273 Views
  • 2 replies
  • 0 helpfuls

Hardware models seggregation based on country

Hi Team, We are using basic  ITAM which comes with ITSM plugin , HAM PRo and SAM PRo are not enabled.We have two countries using the environment like USA and Europe.Now as OOB functionality when any CI/Asset is discovered, model id is mapped based on...

Manisha17 by Tera Contributor
  • 348 Views
  • 3 replies
  • 0 helpfuls

Resolved! Add users assets into an email

Hi Community, We have a flow setup that will email a person's line manager a few days before their leave date and I want to add the leavers assets into the email, can anyone adivse on the best way to achive this as at present we can only get one asse...

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Hardware Product Models for same model id

HI, Can anyone please help me with a product model related query? We have a requirement to configure 2 different catalog items for 2 flavors of the same laptop. I can see only one HW model for that laptop in ServiceNow content library. How do we proc...

Megha12 by Tera Contributor
  • 358 Views
  • 3 replies
  • 1 helpfuls

Resolved! Asset Attestation in Xanadu Hardware Asset Management

Does Xanadu's Hardware Asset Management have a built in Asset Attestation in Inventory view?How to Setup Asset Attestation schedule in Xanadu Hardware Asset Management?Hardware Asset Management Paid Version is Installed. This is Yokohama Version: Thi...

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Venkata_ by Tera Contributor
  • 499 Views
  • 1 replies
  • 1 helpfuls

Resolved! Question

What are some of the benefits of extending an existing table such as the Task table when creating a new application?a) You can repurpose existing fields by simply changing the label.b) Use existing fields with no modifications.c) Existing logic from ...

Snow preck by Tera Contributor
  • 2021 Views
  • 5 replies
  • 5 helpfuls

How to Purge Consumable Assets

Hi Folks, We're in the process of re-implementing HAM, as we had a poor rollout a few years ago. We've decided we'd like to start clean with Consumable assets, as our data is incredibly inaccurate. My question is this: Would we be better off deleting...

Add Tax Rate (%) to Purchase Order Line Item

We are exploring the use of the ServiceNow 'Procurement' module without any direct integration to our actual Procurement system. Ideally we would like to build up a full list of Purchase Order Line Items that can then be sent as an email to our Procu...

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nmaneely by Mega Sage
  • 503 Views
  • 2 replies
  • 0 helpfuls