Forum Posts
IT Assets in the Hardware Database
Hi What is the correct OOB business rule for updating assets & CI in service now For exampleAsset is scanned into the Stockroom - Asset State is Stock Room - should the CI auto change to Non Operational ? Asset is then taken out of stockroom - assig...
Data transfer from Apple Android Platform to ServiceNow
I am looking for a solution to transfer data from Apple/Android Platform like ABM to ServiceNow.The challenge is, this needs to be done without an MDM tool in place. Can someone suggest if it is possible for a direct data transfer from Apple/Android ...
ETL Import - Criteria to skip import to one table but not all
Hi everyone, I have an ETL Definition that takes in a CSV file and processes it to the ast_contract, alm_hardware, and clm_m2m_contract_asset tables in that order.Before the info is imported, I have a few checks that I want to do but I'm struggling ...
Resolved! HARDWARE ASSET AUDIT RECORD
We have created a Hardware Asset Audit Record for the stockroom audit. However, I noticed that no records are displayed under the Expected Assets tab after creating the audit.Should the assets assigned to that stockroom automatically populate and app...
How can I import an IMEI from an Excel text field to an ServiceNow String field without errors?
I am trying to get 15 character IMEI values from Excel into ServiceNow. The Excel source field is text and appears correctly prior to import. The ServiceNow field is a 40 character string field. If I keep the Excel source as text, all values convert ...
hardware asset audit record
For a stockroom-wise hardware asset audit, I created an audit record and scheduled it for a future date. Before scanning begins, will assets that belong to the specified stockroom automatically appear under the "Expected Assets" tab, or will they onl...
Update set backout problem
I have created on three update sets in dev environment . Update set names 1.Change SP, 2. Change SP1, 3. Change SP2. As per the additional requirements i did it. 1 and 2 update sets is ignored state. Change SP2 Completed state. But requirement is ca...
Normalization Process in Core Company Table
Hi team, I have a question about normalization. For example, if I create a record in the Core Company table with a random name that includes "Apple" as a suffix, and normalization is enabled in my system, OOB the normalized value for the Core Company...
Task approval/reassignement email notification
Hey Everyone below is my requirement and im using the scheduled job (attached below code) created 3 event and notification for it. I need some guidance can anyone please look at the solution as its not working on my sideHIGHLY APPRECIATEDApproval Ta...
Remove mobile device from ITAM licensing resource counts
I have a request from my Asset manager, she wants to remove 'Mobile Device' from ITAM Licensing Resource Counts. How can this be done? When she look at the ITAM licensing resource counts, she's still seeing mobile devices under the End User Computer ...
What is the purpose of the Asset Code field in the alm_hardware table
What is the purpose of the Asset Code field in the alm_hardware table?
How to sort "My Tasks" in Employee Center from descending to ascending order?
Hi everyone,I’m using the Employee Center (ESC) portal in ServiceNow, and I want to change the sorting order of the tasks shown in the “My Tasks” section.Currently, the tasks are displayed in ascending order (older first), but I want them to appear i...
Resolved! Hash Value uses on the core company records
Hi On the core company table after enabling the data normalization plugin a new field called Hash is created. This field holds the unique value realated to each company record. Now I would like to know what are areas where this Hash value would be u...
some field in alm_asset table is read only
Hello all , I have in some forms fields is read only But in another forms it is not read only would you please help me with that I want all the fields is updatablekind regards
