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Enforce CI verification from Azure SGC

Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...

HAM Refresh flow

When I am going with HAM Refresh flow , In refresh Flow line third task(Deploy new asset to user or space). if I select is reclaimed no , What happens automatically reclaimation flow will trigger. Is that posssible to connect reclaimation flow to ref...

Review Model Categories

Hi all, As an ITAM Manager, I need to edit/review/correct 'Model Categories' to support known CIs to help manage the CIs based on model category.Could anyone clarify what exactly needs to be validated during this process. Also what role are we talkin...

Resolved! Asset RMA flow customization

We started to use OOTB RMA Flow and, at least to our logic, it's missing a step to create asset record.If you select a scenario that asset will be replaced, you need to select the replacement asset but because it's a new asset, it needs to be created...

Resolved! Modify the filter condition for all user in workspace

Hi All I have to modify a existing filter condition the hardware asset workspace. In the existing condition i wan to add "state = in progress" and it should work for all user.Actually I am not able to find where exactly I have to modify the condition...

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Flow designer

In Flow Designer, I copied an out-of-the-box flow and named it "Copied Out of the Box Flow." I activated the copied flow and deactivated the original out-of-the-box flow. All further changes were made in the copied flow.I attached this copied flow to...

vinod6 by Tera Contributor
  • 228 Views
  • 2 replies
  • 1 helpfuls

Exporting and importing field through XML

I want to export and import the filed from one instance to another instance through xml.1. first instance i go to dictionary table and export the particular filed .How to import the this particular filed into second instanceThanks for response

vinod6 by Tera Contributor
  • 567 Views
  • 5 replies
  • 0 helpfuls

Attachment not carried from case to RITM

Hi,Attachment and comments are attached in the Case is not being carried over to the RITM it is made by email reply.  Is it an expected behavior?  or Is it possible for the attachments to be carried over?In case it is possible provide script for this...

vinod6 by Tera Contributor
  • 299 Views
  • 4 replies
  • 0 helpfuls

Resolved! Source request cannot be used

I applied for a server, but when I enter the Source Request screen through the catalog task, all the buttons are not available why is this?  Thanks in advance! 

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ma kaiyue by Giga Guru
  • 621 Views
  • 2 replies
  • 4 helpfuls

Reconciled CIs in CMDB 360

Hi team, We have to extract the list of CIs that showing in Reconciled CIs in CMDB 360 Dashboard. Please let us know how to get the data? How the data is populating and what filter condition to be applied..?  

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Collection type variable is not found in the active table

Collection type field is not there in the active table(u_site_watcher_locations) . Any suggestions ? Please find the below screen shots. The table structure  It shows as an extension of the base 'cmdb' table with missing fields. my overall goal here ...

Asset Audit

Hello all, With Asset Audit, I would like to enable the audit and update the list without the use of a scanner.  I am sure this ability was there (UI trigger in the assigned audit), but not seeing it or it has been removed. Here is my story, and I am...

HAM - Create Asset using Agent App

Hi All,I wanted to understand whether it's possible to customize Agent mobile App - Create Asset functionality. I have couple of scenarios1. On selecting Create asset option it opens a page which to scan the device. Then it performs a search. After t...