Hi,We would like to use the Facility Hardware CI Class (cmdb_ci_facility_hardware) but noticed that OOTB there is a Model category that points to the Facility asset (sn_ent_facility_asset) class. If we would like to use this CI Class, is the best pra...
Hello Everyone,We are currently using HAM Pro on TPSM SKU .Recently, I came across a video demonstrating how ServiceNow’s Zero Touch Refresh functionality can be integrated with external providers like FedEx using Service Bridge. While I understand...
Wondering if anyone out there have come across the problem of some Cell Phones held in the Handheld class have 2 Phone numbers, and a second IMEI2. If so, how did you address this situation?Thanks, Jimmers
The requirement is to enable the HAM - Hardware Normalization scheduled job for all domains.I’ve configured the scheduled job to run in every domain by setting the Run Asset Process field to true. However, I’m facing an issue with an out-of-the-box B...
Good morning everyone!We've been asked to build a report out that shows the usual (address/contact/CI name/SN/make/model, etc) but the one part that's got me a little stumped is how to capture HP desktop printers (your typical Laserjet, DesignJet, et...
Hi,i work on this problem for a couple of hours already but i still can not figure out a solid approach.In cmdb_hardware_product_model we have Notebooks with Manufactuer HP and Name "HP Elite x360 830 13 inch G11 2-in-1 Notebook PC" this Creates a di...
I want to fetch all the approvers from the flow and add it in email script and that script is being used in a notification.So when the notification triggers all the approvers name should be displayed related to that request.how can i write the script...
Quick question, and thank you in advance. I notice that Discovery is creating the models. I am wondering if someone knows where to find the logic behind why some models get created in Status = "Build" vs Status = "In production". Looking in Makea...
Hi, I am trying to create asset ageing report through Platform Analytics Dashboard. Please can someone help me or guide on how can i create the same. I want to create the same based on Purchase Date or Warranty Expiration date. I want it to be bucket...
Hi everyone,I’m working on a scenario in ServiceNow ITAM (HAM + Intune integration) and need some guidance.Current Behavior:During migration from one ServiceNow instance to a new instance, some records were manually inserted into the cmdb_serial_numb...
Hi everyone,I’m working on a scenario in ServiceNow ITAM (HAM + Intune integration) and need some guidance.Current Behavior:During migration from one ServiceNow instance to a new instance, some records were manually inserted into the alm_hardware tab...
How to check the discovery source for a Hardware Model .Is it the cmdb_ci_computer table or the alm_asset to search the discovery source for some specific series of laptop ?How to check the IRE rules for these models to see if they validate the exist...
Hi All, We have company records on the core_company table and we have identified there are true duplicates and also for a few company records we dont even have the Hash Value generated. 1. How to generate the Hash Values for the records without runni...
