I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...
SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...
Hi, In Hardware normalization status in HAM workspace, it is showing 70% and when i check models which are not normalized , for few models there are no assets present for that model at all. In this case why OOTB is showing normalization status for wh...
I am able to see Bulk Update UI Action in platform UI but not in Hardware Asset workspace.Why is that so? Thanks in Advance
Hello All, For some of the assets model category is not updated ,even though model contains the model category and all the classes seems perfect Does anyone have any idea?
Hello, this is my first question in the Community.I'm testing the "Hardware asset management sourcing AI agent," and while it's working, it's not returning the expected response.There might be something missing in my test environment; I'd appreciate ...
Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...
HI TEAM,I HAVE ADDED FILTER FOR MY INCIDENT DAHBOARDI HAVE ADDED FILTER FOR assignment group instead of that how can i display group user value i meanif incident has assigned with 1lakh uers i need to filter with incident assigned to user with the gr...
Hi, I ran into a issue, where i see a single model is tagged as Computer and Printer model categories and assets are created under Computer model category on Asset table. Does changing the model category to "Printer" on model fix the issue on Asset ...
Hi, We are trying to default the filter on Hardware Asset refresh form which has Eligible for refresh as true by default and we want to remove this and add additional filters like Model category computer and Model.short description as some value, i...
Hello, In regards to disposal orders, I noticed that once a Planned Asset is in transit, the State/Substate is locked down. The issue we're having is that there are still discrepancies with what has been shipped to the vendor so, if needed, we'd like...
Hi All,I am trying to explore more regarding the Contract Model which is there under Product Model.I did not find much information regarding this. If anybody knows about this could you please share the details. Thanks.
Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...
Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...
Hi,I am working with the ServiceNow integration with the SGC-Microsoft Intune.I want to pull RAM, CPUcount and modelNumber, but looks these are not available on Intune dataPlease suggest how to get that data into my Intune integration.
