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Resolved! What is an IT HArdware Asset to you?

Hi folks, how are you?A quick question that came to our mind here in the company...... What is an IT Hardware Asset? Might be a silly question, but some people are struggling on define what kind of asset needs to be managed in Servicenow. We have the...

HoloLens (and other VR devices) discovery within HAM Pro Models

We had a MS HoloLens 2 discovered as a new model on our network a few days ago. It's showing as a Personal device in our inTune, because it was not domain joined....so we can only guess that someone logged into their Microsoft 365 account app(s), whi...

GarrettH by Tera Contributor
  • 384 Views
  • 1 replies
  • 1 helpfuls

Assignment Group to process Purchase Order Records

Hi All,I'm working with Purchase Order / PO Line Item records that are imported from an external source. They are imported as 'requested' and then need processed by different teams. I see an 'assigned_to' on the PO but no 'assignment_group' field. I ...

Ryan S by Kilo Sage
  • 391 Views
  • 1 replies
  • 0 helpfuls

Unmanaged and dummy assets

Dear Team, In case of having unmanaged assets  ( A device which is not agent-based or even managed by common protocol like SNMP, ) I am looking for a way to work with such kind of assets for control and managed? Is that all done manually ?

mhheibatian by Mega Explorer
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Asset state changed by Audit entries

We're creating a flow for creating a new asset record. Requestor can decide which asset state it should be created in. We use a very simple flow - collect the requestor input and use 'create record' against alm_hardware table. If we use state = In us...

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CIS HAM exam question answers are different on each site.

Hello All,I am studying HAM dumps and found a question where answers are different in dumps, I am posting the question belowquestion -Hamm is a member of the Asset Managers group which has the ham_admin roleassigned to it. Based on this role alone, w...

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Yogita11_ by Tera Contributor
  • 706 Views
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  • 0 helpfuls

Asset and CMDB Sync

I loaded assets into the asset table.  All but a handful sync'd with the correct CI in the CMDB.  How do I get the ones that didn't to synch? 

TCO - EUC (End User Computer) + Installed Software

Hello!       I am beginning the effort to create reports/dashboards that convey the total annualized cost of each EUC, including the installed software (only those license metrics - per user or device).  Before I dive deep, does this already exist in...

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LisaDG by Tera Contributor
  • 760 Views
  • 2 replies
  • 1 helpfuls

Resolved! Days between computer purchase date and install date

Anyone have a query or report for calculating the number of days between the purchase date (purchase_date) and the Installed date (install_date) in the alm_hardware table? Looking for a report or procedure to create one so I can determine how many da...