Cellular

Keith42
Kilo Contributor

‎11-13-2023 07:13 AM

We are managing over 3000 cellular lines with each one tied to a hardware device over three cellular carriers..  Looking to see how others manage the lines of service and hardware without purchasing HAM/SAM pro, from out of box Service Now aspect.

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Ashok Sasidhara
Tera Sage
Tera Sage

‎11-14-2023 06:14 AM

Please go through my inputs on the following threads about managing mobile devices:

https://www.servicenow.com/community/ham-forum/ham-for-tracking-mobile-devices-and-sim-cards-e-sims/...

https://www.servicenow.com/community/ham-forum/classifying-mobile-devices-use-the-hardware-asset-cla...

Let me know if you have any additional queries based on those inputs. If this answers your query, please click helpful and accept solution to close this thread.

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Keith42
Kilo Contributor

‎11-17-2023 06:07 AM

Thank you for the information. In regard to the number associated to each mobile device. The device is tracked in Hardware, then SIM and Number are in the CI aspect. (which is not visible in Hardware)  Is the line of service and its status tracked in Contracts then tied back to the hardware device/ user?

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