CMDB Hardware Product Model

[AmolJ]

We have an integration with Intune. I have seen it ignores existing normalized models; creates new not-normalized models and links assets to these models. So we now have Latitude 5440 as normalized as well as not-normalized model and assets are divided between them.

We have opted into the content services and have normalization done through the guided setup.

Why does Intune ignore existing normalized models when creating new CIs and in turn new assets?

[anand9]

Can you check the corresponding stagging record what is coming from intune? check for model and manufacturer? is it different then normalized ones? If it is different, then you may have to understand how the ELT finds for any exists model. check for MakeAndModel script include, how it works.

Thanks

https://agentic-now.dev

[AmolJ]

Thank you Anand, I will take a look at these.