Resolved! How to make filter condition Read Only
Hi Friends,
Forum Posts
Assets not getting created to alm_hardware table through Import Sets due to Business Rule Error
Hi Everyone, Currently we are facing a issue that new Assets are not getting created to alm_hardware table.We are using Import Sets to create the Assets, The operation is failing and the following error is displayed on the import logs: "Operation aga...
Resolved! Reference field is showing empty but sys_id is present.
Hi all,On the record there exist field: model. Which when i set from script doesnt display the value and shows empty record . But when i try to see model's value, it has sysid .I tried checking the display value and dictionary override, no issue from...
Updating Source Request UI Page
After an Inventory Stock order is created, On Source Action task, we have options to Purchase or Transfer. Can we modify this page? If yes, how?
Resolved! Computers - OOTB Field
Hello All We are setting up computer data in my company. We have set up model category as computers. Is there any field (out of the box) to classify, if this computer is a Desktop/Laptop/MacBook
Duplicate Hardware Models?
I am reading through the documentation and having a difficult time understanding the exact process for de-duplicating Hardware Models (Unless I don't understand this correctly). I was under the impression that Hardware Normalization collects multiple...
Resolved! HAM
Hello Team, I am new to HAM , we have just installed HAM plugin and integrated with Intune. Connection is up and running . But I am able to see reclaim asset record producer . Could anyone help me in detail explanation of reclam asset record producer...
Resolved! Can anyone help me to know the lost /stolen process
Hello TeamCan anyone help me to know the lost /stolen process .. I tried to find in the HAM OOTB module I am not able to see any item as such. Do I need to create custom process for it as I can see OOTB it is not available, please confirm whether my ...
Asset Bulk REQuest
Hi HAM forum members, Assets can be requested by Users using Asset Request in the Service Portal. In most of the cases this is great as users typically request only one Asset for a certain Product Model. Example: A User wants to request a new laptop....
Repair of Assets to be returned to the Users
Hi HAM colleagues, In HAM we have Asset swap that can be used to swap a defective Asset on User level and we have Asset RMA to send an Asset for repair towards a Repair company.I have the following use-case: Asset swap is complicated from data and ap...
Resolved! Stockroom type
Hi All, I am in process of creation of stockroom .Looking for mandatory/recommended fields which i should populate to make use of stockrooms.How stockroom types are related to stock room .What if i don't populate stockroom types(Central warehouse,F...
We need a customization on the PO receiving page servicenow
Hi Experts, We need a customization on the PO receiving page ServiceNow. Steps to be followed: 1. Create a Purchase order2. Move to Order state3. Load the assets by ASN process4. Click on Receive button from the purchase order5. Receiving page will ...
Need to implement asset management in service now
Hi All, We need to install HAM and SAM in my project. I don't know about the implementation. Please help me on this. Thanks & Regards,Aditya
Resolved! How do we define the following substates in ServiceNow?
Reference: Set asset states and substates (servicenow.com) (for Utah release) Hi Folks, I would like to clear this clout in my mind that is quite confusing in terms of definition and bring the definitions from ServiceNow to my company for implementat...
Why does serial number on CI and Asset records gets deleted when CI is set to "Retired"?
Hello experts!We want to know why does serial number on CI and Asset records gets deleted when CI is set to "Retired"?What is the process of retiring CI? Your time is appreciated!Thank you!