Resolved! HAM Pro featutres upgrade in Washington
Hi All, I looking for HAM Pro feature upgrades from Utah Vs Vancouver Vs Washington Release. can you please let me know document or PPT or KB which has the feature upgrade input.
Forum Posts
Tracking Consumable Levels Over Time
Hi All,I've had a requirement to check the quantity of consumables over time in our stockrooms.Essentially, I need a line report that shows a trend per day in consumption of the device.In this example, headsets. I need to see that I start on 01/01/20...
HAM pro : "Asset action : Swapped CI"
Hello Community I really like to swap action on incidents together with HAM Pro. But I have use case where this action does too much... Imagine you have an employee sitting on a shared desk with a fix monitor. This monitor is not assigned to any ...
Add more fields on mobile agent list screen
Hi All,I have a requirement to display more details on work order task in the list screen in ServiceNow mobile app, How can I add more fields in the list. Please help me with the steps.Thanks
Warranty integration with Dell Tech Direct
Hello ALL,I am looking to integrate with Dell Tech Direct, to get the warranty information in SNOW. Activated the Warranty APIFrom Dell Tech Direct! & received the required information (Client ID, Secret value),In SNOW created a Outbound REST Message...
Linking Service Catalog and Stock
Hi All,I'm just reviewing our asset estate at present, and wondered if anyone knows of a way to link a hardware model with a catalog item so that it displays either "In Stock" or "Out of stock" within the Service Catalog.The concept behind this, is t...
Hardware Models For new Assets
We are purchasing new hardware devices and want to create the asset records using a hardware model which has lifecycle information available from the content library (we have purchased HAM Pro capability). I see the hardware model in the Content Libr...
Identifying Assets that Haven't Been Discovered/Validated in Set Period
Hello everyone, I am trying to determine a list of hardware assets that haven't been discovered or validated in the last 6 months. My criteria is below, but I'm unable to figure out how to filter my reports.1. CI Most Recent Discovery Date > 6 months...
Server Assets vs CIs
Hello, In our environment we have physical servers that are reimaged during the lifecycle of the hardware asset. When the server is reimaged the CI name and other configurations are changed. What is the best practice for retaining previous CI inform...
How to install this plugin in the personal developer instance? Plugin name = "Hardware Asset Manage
How to install this plugin in the personal developer instance?Plugin name = "Hardware Asset Management (com.sn_hamp)".
Can data certification be used on assets instead of CIs?
What is the difference between data certification and the attestation processes? Is there a process to validate asset record data also?
Transfer Orders are not moving consumables to destination stockroom
Hello everyone, I am having an issue with transfer order's when I transfer consumables they remain in the original stockroom under a sub state of pending transfer. All of the transfer task are complete so I am not sure why they are stuck in the origi...
Resolved! Bulk update values in table
Hey community, I have a requirement where I need to bulk update assets with different values. Kindly assist me with the script.
Hardware Model EOL/EOS
Hi Will EOL/EOS in Hardware Model affect Status?For example, will EOL/EOS automatically change to Status after expiration? Thanks
How to create or share report on Hardware Asset Workspace
Hello All,Can anyone guide me on How to create or share the Reports on Hardware Asset Workspace? Thanks in Advance
