alm hardware model update
i want to update the model and model category to the assets in the table alm_hardrare, but these are readonly. how these fields get updated in the alm_hardrare table? can we do manual update
Forum Posts
Resolved! Duplicates of Models (hardware model) in the cmdb_model table
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
Mobile qr code scan
I have to scan the QR code on assets, including Asset Tag and Serial Number via the Agent Mobile App.In OOTB, when I scan assets while purchase order case, it has separate scanning for Asset Tag and Serial.How can I achieve the Asset Tag and serial n...
Asset Refresh - Useful Life
Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular f...
Resolved! get sys_id of records of a particular table in database view
We have a requirement to show a report of All assets which are in status "In Use" but are past the "End of Life" date from the content library of the corresponding model. We have created a database view between the asset table and the hardware model...
Does ham_admin role require fulfiller user license?
I think HAM Pro is licensed by the number of "CI" and not by number of user. but I wonder if the "ham_admin" - user role for HAM admin - user may be a fufiller type. because I couldn't find it in the subscription user table. Do we need fufiller use...
Resolved! Intune integration for mobile devices
Hello everyone!Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship...
SCCM Integration - Asset CI Hardware State Mapping
For SCCM discovery data - it is populated on the CI table. I want the "assign to" to reflect the discovery data in the CI and hardware table.Is there a way to automate state from "in transit" to "in use" and populate the "assign to" in both table whe...
Resolved! What are Facility assets and how to use them?
Hi all,I would like to know what is exactly a facility asset and how do you use it? By the name it seem that it can be a building or office space that can be considered an asset, but since it is a child of the Asset table and it inherits all its fiel...
Resolved! Asset Criticality
I was recently asked this question by a member of Leadership and I have done searches but cannot find an answer: "can we assign a “criticality” to an asset within HAM? And have that also flow into the CMDB for use by other features" Thanks
Display Business Rule is not working
Hello All, We have a requirement in HAM task. There is a choice field 'A' in 'sys_user' table. So if the requested for's 'A' field is 'Yes' then in the HAM task there is a choice field which will show an extra choice option. I have created a Display ...
Resolved! Classifying Mobile Devices - use the Hardware asset class or create a new asset class?
I am wondering how others approach Mobile Device management, and if they are classified under the Hardware asset class (default option) or if a new asset class would be recommended for Mobile devices? We currently have a Mobile Device model category ...
How to prevent overriding of manual updated data by the data coming from SCCM in HardwareAssettable
Hi All, We have SCCM integration which is currently populating the records in Hardware asset table, now we are planning to upload all our asset data which are manually maintained in excel sheets. But the problem is SCCM data may show just the last us...
the functions of compatible model and substitute model, and how to used?
The introduction of the document is too vague to understand the specific usage of compatible model and substitute model.I hope to receive your help.
Resolved! Need Assistance with the Advance shipment Notification use case
Hello, I am new to Hardware Asset Management , can anyone guide me with any one appropriate use case of Advanced Shipment Notification ? Much appreciated for your answer. Thanks,Kaustubh
