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I'm looking to create fresh hardware asset records after wiping the asset table clean to essentially start from scratch. I've been testing a few options but none have been ideal. Best scenario would be the following:Uses existing CI records to genera...
There are times customers want to import their existing contracts for HAM & SAM (not entitlements). I don't seem to find a default import file. I know I can export all the fields to create a template, but not all the fields are needed. Just wonderin...
Can someone share practices of using HAM to store and track information regarding mobile devices? The device itself is pretty straightforward but I am not sure about sim card (the phone number) - how do you approach that? thanks,Robert
In hardware table, I can see a record exits and configuration item is assigned to that hardware ci which is a Linux server and when I open the same ci in cmdb Linux server table, for the same record I can’t see a asset assigned to this ci. Asset has...
Hello togehter, For our asset management, we need to produce a monthly scheduled report of all assets that have changed location.The scheduled report should be an excel file listing all assets that are changed from a specific location to another spec...
Hello community members, We have requirement to re-classify our Assets from Asset Class/Table to Hardware. I know in CMDB changing classes, upscaling, downscaling is easy and straightforward, using Class Manager or List view. However on Asset level ...
Hi Community, I need urgent help on: I have requirement that I need to introduce new single text variable under service catalog, this single text variable should be visible only when certain categories (e.g - if I chose one purchase category single...
Hi,Can anyone list of all the roles that are available as part of the basic ITAM (from ITSM suite)
We have installed mid server on 2 VMs I am able to see them running from windows services however those are not showing up in ServiceNow instance
We had a situation where an asset record was added to a disposal order by mistake and was Retired > Disposed. The asset was not retired and in fact was put into stock and we're trying to re-deploy it. However, now that it went through the disposal pr...
Hi All,I'm reaching out to the ServiceNow community to see how you guys' document where the equipment is for Remote and hybrid users?
Hi Everyone,we are having a issue with the duplicate asset tags, and already there is a before business rule so that whenever we are trying to create a duplicate record by giving the duplicate asset tag it is restricting to do that. but few of the us...
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how to do normalized when in core_company_list normalized is false
Hi All,Greetings!Is there any way to use Remediation Feature OOB from HAM & SAM Perspective?I have gone through different ServiceNow doc links, however not able to understand from where should we start to do POC of this feature.If anyone can help me ...