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Resolved! Costs in use when purchasing an asset

hi, can someone help me to answer the following: What original costs are involved in purchasing an asset and putting it into use? (Choose three.)A. LeaseB. DeliveryC. Spare partsD. MaintenanceE. Storage I would say is: Lease, Delivery, and Maintenanc...

pastrana by Tera Contributor
  • 924 Views
  • 2 replies
  • 5 helpfuls

Duplicate Hardware Models & Normalization

Hi experts, Not sure if anyone else having these issues and what is the best practice to resolve this issue. We have multiple Model ID's (135) for a specific hardware model, e.g. "iPhone 13 Pro Max (screen shot attached for reference). Would like to ...

hardware model - iPhone 13 Pro Max.PNG
Sharieff by Tera Contributor
  • 998 Views
  • 2 replies
  • 0 helpfuls

Partially Normalized in HAM under which conditions

Dear community, During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?A. The model name is missing from the hardware model record.B. The model number is missin...

pastrana by Tera Contributor
  • 1669 Views
  • 4 replies
  • 4 helpfuls

HAM installation check question

How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?A. Check for the Hardware Assets module in the application navigatorB. Check for the Hardware Asset Dashboard module in the application n...

pastrana by Tera Contributor
  • 1278 Views
  • 3 replies
  • 0 helpfuls

Potential causes of Match Not Found

Hi, can someone please help me to answer the following: Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)A. The hardware model cont...

pastrana by Tera Contributor
  • 1465 Views
  • 1 replies
  • 0 helpfuls

Procure button on sourcing request greyed out

Need help understanding when the 'Procurement' button on 'Sourcing Request' enabled. For Consumable Product models, the procurement button is disabled on sourcing request. Verified that the catalog item has a valid product model and product model has...

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Resolved! Please help me in deleting millions of records from the asset table

Hi team,I made an error in my daily running scheduled script such that it ran continuously. The scheduled script ran recursively and now we are left with 10,96,41,285 records in it. Deleting even ten thousand record is taking around 15 minutes. Can s...

Aru123 by Tera Contributor
  • 1775 Views
  • 5 replies
  • 4 helpfuls

Module activation and running Field Service Management (FSM)

Hi, can somebody help me to answer the following question providing the reasons: When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, ch...

pastrana by Tera Contributor
  • 790 Views
  • 1 replies
  • 2 helpfuls

HAM Migration

Hello, any guidance on the following question? What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?A. cmdb_model_categoryB. alm_hardwareC. No migration is requiredD. alm_asset Thanks.

pastrana by Tera Contributor
  • 1101 Views
  • 2 replies
  • 1 helpfuls

Horizontal Probe Discovery Error

I am trying to run a quick discovery and all of my fails are with HorizontalDiscoveryProbe. At first, I received the error "Sensor error when processing Horizontal Pattern: No sensors defined --" --- now I am receiving "Identifier: validation error: ...

Auto populate field

How to auto populate "location" field based on "company" field in alm_hardware table in servicenow?

Helio-matos by Tera Contributor
  • 687 Views
  • 2 replies
  • 0 helpfuls

Asset Updates via Mobile Agent with out HAM Pro

Is there a way to use the IPhone to directly update assets via the mobile app for asset management without having HAM Pro. Currently using spreadsheet with USB scanner and was hoping there was a way to directly update without having HAM Pro yet. 

klf1123 by Kilo Sage
  • 1058 Views
  • 3 replies
  • 2 helpfuls