I am reading through the documentation and having a difficult time understanding the exact process for de-duplicating Hardware Models (Unless I don't understand this correctly). I was under the impression that Hardware Normalization collects multiple...
Hello Team, I am new to HAM , we have just installed HAM plugin and integrated with Intune. Connection is up and running . But I am able to see reclaim asset record producer . Could anyone help me in detail explanation of reclam asset record producer...
Hello TeamCan anyone help me to know the lost /stolen process .. I tried to find in the HAM OOTB module I am not able to see any item as such. Do I need to create custom process for it as I can see OOTB it is not available, please confirm whether my ...
Hi HAM forum members, Assets can be requested by Users using Asset Request in the Service Portal. In most of the cases this is great as users typically request only one Asset for a certain Product Model. Example: A User wants to request a new laptop....
Hi HAM colleagues, In HAM we have Asset swap that can be used to swap a defective Asset on User level and we have Asset RMA to send an Asset for repair towards a Repair company.I have the following use-case: Asset swap is complicated from data and ap...
Hi All, I am in process of creation of stockroom .Looking for mandatory/recommended fields which i should populate to make use of stockrooms.How stockroom types are related to stock room .What if i don't populate stockroom types(Central warehouse,F...
Hi Experts, We need a customization on the PO receiving page ServiceNow. Steps to be followed: 1. Create a Purchase order2. Move to Order state3. Load the assets by ASN process4. Click on Receive button from the purchase order5. Receiving page will ...
Hi All, We need to install HAM and SAM in my project. I don't know about the implementation. Please help me on this. Thanks & Regards,Aditya
Reference: Set asset states and substates (servicenow.com) (for Utah release) Hi Folks, I would like to clear this clout in my mind that is quite confusing in terms of definition and bring the definitions from ServiceNow to my company for implementat...
Hello experts!We want to know why does serial number on CI and Asset records gets deleted when CI is set to "Retired"?What is the process of retiring CI? Your time is appreciated!Thank you!
Hello,We have a requirement to remove "Invalid Insert" message when a record is being inserted on alm_hardware table, i.e., currently if we duplicate an asset tag or an asset serial number that is in another asset record ServiceNow throws an "inval...
Hello team, We have various computer assets in our ServiceNow instance. There are 3 models which are normalized to single product/model using the HAMPro plugin by ServiceNow. So, we need to know the exact count based on the normalized model, how am ...
Hello Team, I am performing HAM normalization. Plugins installed, content library activated and scheduled job was run manually as "Execute Now". Then I configured "Normalization Status" field on list view. Few of the hardware product models showed th...
After a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. After that agent have to manually change the state to 'in use'.Is it possible to change the state to in use automatically when the relate...
Hello Experts,I have a request to remove all mobile model category records from asset table. We want to manage mobile tablet, mobile phone, and mobile device (model category) records in CMDB only. I know to set "Asset Tracking strategy" on each model...
