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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
ServiceNow® Industrial Connected Workforce helps organizations to digitize and standardize daily work by providing a single pane of glass for frontline workers. It brings guided task execution, knowledge management, issue resolution, and performance ...
ServiceNow® Operational Technology Management helps organizations maintain asset visibility, security, and uptime to keep production running and stay out of trouble. It automates OT device and operational equipment processes, enabling centralized con...
Hi everyone,I am architecting a ServiceNow environment that will strictly utilize ITOM (Discovery & Service Mapping), HAM Pro (Hardware Asset Management), and the CMDB. We are explicitly NOT using ServiceNow for ITSM (No Incident, Problem, Change, or...
Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...
I have attached screenshots of the product along with data from the installation table. I would like guidance on how to make this product compliant.Could you please help me understand the following:Step-by-step process to make the product compliantKe...
Hi everyone,I’m looking to confirm whether there is an out-of-the-box role in ServiceNow SAM Pro that can be assigned to users to provide view-only access to SAM data — specifically:Software Models (cmdb_software_product_model)Software Entitlements (...
Hello everyone, We are looking for guidance on the recommended ServiceNow SAM Pro approach for modeling Microsoft System Center licensing in an OpenStack environment where virtualization relationships are not automatically discovered.Current Environm...
Hi Team,Enhance Global Search so that users can find Hardware Asset Management (HAM) and Software Asset Management (SAM) assets using additional asset details.For records in the Asset [alm_asset] table, enable Global Search to return matching assets...
We require latest demo data to check the functioning of the workspace, but we are unable to get it. Any Idea how we can bet the latest data?
What is the field definition/description for all fields in Contract (ast_contract ) table?Can someone her help and provide me the url where I can get the details? Thank you,Bhuvana Venkatesh
It appears that audits in the Agent mobile app sometimes use the Scan function instance, which has a label on the Input form screen of just "Asset Tag", and sometimes use the Multi scan V2 function instance, which as a label on the Input form screen ...
please advise any channel to follow servicenow's partner advisory related security issues , so that partners get notified when there is a new threat for customers
Hello Everyone I am new to ServiceNow and our Business is moving from Spreadsheets to ServiceNow Assets and Requests. ( YAY!) We ship Assets to some Smart Lockers ( lockers that can be accessed by a Code to access a door that has the asset within...
Hi everyone,I've been working on an AI assistant called Rosely AI and recently started testing it with users. Everything seems to be functioning properly except for one major issue: message delivery delays.Sometimes messages take several seconds to a...
Hi Team,how to change the view of change request using images.we need to add images for normal , eme, standard, changes instead of link.Thank you.
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