HAM Models Duplicates

[Poorvi Kulkarni]

Hi Team,

I’ve noticed multiple hardware models have been created in the system. Is there a way to identify their source? Also, what steps can we take to prevent this from happening both now and in the future and the reason behind why this is happening?

Thanks in advance!!

Cheers,

Poorvi

[Pratiksha]

This will help https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448