Hello Community
I really like to swap action on incidents together with HAM Pro.
But I have use case where this action does too much...
Imagine you have an employee sitting on a shared desk with a fix monitor. This monitor is not assigned to any user because it's on a shared workplace available for all.
This employee saw this monitor is not working properly and as the good employee - an incident is reported where this employee obviously is the "caller". Now an IT technican do a swap on the incident record. So far so good..
..but now the new monitor gets assigned to the caller and also takes over the location of the caller. This should not happen in this case, because it should keep the location from old swap asset and should also not set the incident caller as the assigned user.
Any ideas how this could be achieved? Is there a way to "manipulate" the swap action at all?
Thank you & Greetings
Oliver
