Hardware Asset Management w/out HAM

David Millar
Tera Contributor

3 weeks ago

We are an institution where we do not have the HAM feature installed, but hopefully in the future.  
I am looking for best practices on entering assets manually, particularly knowing the sequence of tables to enter data.  Example: To enter a hardware record, which tables need information before, say, a monitor, can be added?  Is there a diagram somewhere showing the relationship between the various hardware tables?

I feel we've been entering some data sporadically, not thinking logically.

Thank you, in advance!

David Millar

Midland University

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Kieran Anson
Kilo Patron

3 weeks ago

Hi David,

Have you had chance to review some of the best practice documentation on MyNow? 

Collections | Best Practices | ServiceNow

 

In addition to platform foundation data, I'd suggest the following:

  • Configure model categories based on your grouping/categorisation/reporting requirements
  • Configure product models against manufactures based on your hardware estate. These will link to categories
  • Load hardware assets into the hardware table
  • Determine whether CI creation is required at this point.

 

In addition, if you're already populating the CMDB, you may already be creating assets. You'll need to reconcile existing data to ensure your CMDB and asset database are in sync and aren't resulting in duplicate values

David Millar
Tera Contributor

3 weeks ago

I have not, but will do so now.  Thank you!!!!

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fknell
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @David Millar,

Please find attached the value added by the HAM Professional subscription vs. Asset Management. You will feed the same tables, that will be used by the HAM module later on.  

 

HAM.jpg

 

On YouTube, you'll find an Ask a Ranger: Hardware Asset Management playlist that will explain many of the steps from the Best Practice documents mentioned in detail.  

 

Hope this helps!

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