Hardware Normalization

[Soumita3]

Can we have partially normalized models in hardware model libraries table in ServiceNow?

There is a model number 20P54UP#ABA  in sn_hamp_hw_product_model table and the status is active.

When I try and create a model in the Hardware model table with the same model number, it shows be partially normalized in the normalization field.

Does anyone knows the reason?

Thanks in advance

[Ashok Sasidhara]

Following is the criteria for Normalization status='Partially normalized' for models in the Hardware model table:

In the 'Normalization' tab, the 'Normalized Manufacturer' and 'Product' are populated while the 'Model' field is not populated (Here 'Model' field is for the model number)

You can update the 'Model' field of 'Normalization' tab manually with the model number which you mentioned. Then the Normalization status should change to 'Manually normalized'.

If you meant that the status is showing 'Partially normalized' even after you populated the 'Model' field in the Normalization tab of Hardware Models, then it seems like a glitch. In that scenario, raise a hi-ticket.