Intune integration for mobile devices

[Patrick Quinlan]

Hello everyone!

Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship to Assets. 

The Intune integration places the CI records into the cmdb_ci_handheld_computing table, whereas the Airwatch integration stores the CI records into the cmdb_ci_comm table. The Airwatch integration relates/creates the asset records correctly, but as the devices are being migrated  to Intune, the Intune CI records all have blank assets. 

Based on the 'Create Asset on insert' business rule that lives on the cmdb_ci table, I don't see any reason why the cmdb_ci_handheld_computing records, created by Intune, aren't creating or relating the assets. 

Has anyone had any similar experiences or know how correct this behavior? 

[kriangkrai · Accepted solution]

Hi @Patrick Quinlan 

With OOTB, the CI Class Handheld Computing Device is not mapped in Model Category so you might create new model category and map Asset/CI Class as below sample.

As a result, associated Hardware Asset will be created when creating a new CI with Handheld Computing Device Class.

Note: there is an OOTB Model Category name Mobile Device. You may reach out ServiceNow support if you want to make this for your mobile management.

Regards,

Oat

[KLee19]

Hi, Just an FYI - The mobile category maps the the comms device class when you install the Hardware asset plugin. 

[Nancy HP]

Hello,

I replicated this model category. However, it doesnt relate to the existing assets. Rather, it creates new asset. How to fix this ?

[KLee19]

I logged a buf with SN. They advised its due to a change coming in Vancouver and ran some scripts to correct the issue.

[Nancy HP]

Hello,

Has SN defined correct model category for this in Vancouver. I looked into the release notes and couldnt find anything specific