Intune integration for mobile devices

Patrick Quinlan · ‎03-13-2023

Hello everyone!

Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship to Assets.

The Intune integration places the CI records into the cmdb_ci_handheld_computing table, whereas the Airwatch integration stores the CI records into the cmdb_ci_comm table. The Airwatch integration relates/creates the asset records correctly, but as the devices are being migrated to Intune, the Intune CI records all have blank assets.

Based on the 'Create Asset on insert' business rule that lives on the cmdb_ci table, I don't see any reason why the cmdb_ci_handheld_computing records, created by Intune, aren't creating or relating the assets.

Has anyone had any similar experiences or know how correct this behavior?

kriangkrai · ‎06-11-2023

Hi @Patrick Quinlan

With OOTB, the CI Class Handheld Computing Device is not mapped in Model Category so you might create new model category and map Asset/CI Class as below sample.

As a result, associated Hardware Asset will be created when creating a new CI with Handheld Computing Device Class.

Note: there is an OOTB Model Category name Mobile Device. You may reach out ServiceNow support if you want to make this for your mobile management.

Regards,

Oat

View solution in original post

KLee19 · ‎06-12-2023

Hi Folks, I contacted SN and they have confirmed that this is an issue with OOTB functionality. In Vancouver they are introducing a new model category and ci structure here. They have a fix script they can run now to align your model categories so you don't have further issues when you move to Vancouver

Nancy HP · ‎08-04-2023

Hello, What was the suggestion shared from ServiceNow. How do i fix this issue. I have 100K existing assets. However, Intune integration creates another 100K new assets

kriangkrai · ‎08-04-2023

You may follow below link if you are going to mass-delete data from a table.

KB0717791 - Mass-Deletion and Excess Data Management Recommendations