Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Move model to different class

Florian Spisla
Kilo Guru

How can I move a model from one class to another?

Background: A colleague created "Special purpose" in the Asset Class alm_hardware and the parent_category "Company". He made a mistake here from my point of view. The "Special purpose" container is basically a bin for anything that has a certain money value and he couldn't put anywhere else, from his point of view.

Me, coming from the CMDB point of view, I easily found a CI class that these devices would fit in. Problem is, the CI classes I would like to use would be synching with Models in another Asset Class and parent category.

For example a large 65inch Monitor in a meeting room would be CI Class "Display Device [cmdb_ci_display]" that would sync with the Asset Class "Facility asset [sn_ent_facility_asset]" in the parent category "Facilities" and the Name would be "AV Displays":

FlorianSpisla_0-1701176415988.png

So, when I go to the product model for the 65inch monitors, I cannot choose "AV Displays" as a Model category. I can only choose from those models that are in the parent category "Company".

Also I cannot change the parent category for "AV Displays"... loads of error messages.

 

Is there an easy way, that I can change the models category so that the assets within it will start synchronizing with the CMDB?

2 REPLIES 2

Ashok Sasidhara
Tera Sage
Tera Sage
In this video I show you how to update the model category of an existing hardware asset in ServiceNow using an .XML file. #itassetmanagement #hardwareassetmanagement #itam #ham #servicenow

Unfortunately it does not help my issue... I can change the model category for an asset, but somehow the asset is not shown, when I check in the new model category afterwards. And also there is no CI created...