Transfer Order - Asset Status

[Vaibhav Sharma1]

Hi All,

I am working on OOTb Transfer Order, when Transfer Order Line moves to "In transit" stage, assets should be auto marked as "State = In transit".

Same is happening in the PDI instance but on a customer instance where HAM Pro is enabled, assets are shown as In stock even when TOL is In transit.

I haven't modified anything in the OOTB BR - "Push Status to Asset/Consumable"

Any inputs on this please

I have noticed this gap is there on instances where HAM Pro is enabled

[Ashok Sasidhara]

HAM pro has various asset lifecycle flows which are not present in the OOB ITSM asset management. When transfer option is clicked as part of the requests triggered from asset lifecycle flow catalog items, the transfer orders work accordingly to change the asset state and substate. Did you check for any specific flow or directly worked on transfer orders? Also did you check the transfer order line task? 

[Vaibhav Sharma1]

Yes I checked tasks, I am using entirely OOTB rules which are already in place. Everything is fine only "In transit" case is not getting triggered

Name of OOTB BR: Push Status to Asset/Consumable

[Ashok Sasidhara]

Was the transfer order triggered as part of any catalog item for asset lifecycle flows? Or did you create it directly by navigating to Inventory>Transfer orders?

[Vaibhav Sharma1]

I have implemented both of these options:

1) Directly from Inventory > Transfer Orders > New Transfer Order Line

2) Created a custom catalog item to trigger transfer order

Challenge is same from both, assets are not getting updated as "In transit" when TOL stage is In transit