Hello, I am curious. Do you limit ITIL user to only be able to assign to assignment groups but not a member of that group or do you allow an ITIL user the ability to assign to assignment group members directly?
Hello, Do you allow Changes to be submitted where the start and end of the change can be 2-3+ months? Thanks
Wanted to share the following with my healthcare peers for awareness and to see if anyone else has run into this situation. Short Version: I would highly recommend updating your ITOM Plugins if you are behind, specifically ones around SU counts for I...
All, Can anyone share their SLA for Incidents in a large health systems with any EHR?
Hello all, we are interested in how you have approached your Change Management for the enterprise IT. Who compromises your Change Authority Board (CAB)? Is it all IT Managers or IT Directors or IT VPs or etc.?Do all of the CAB members need to approve...
If a CHG has a Review Task that is required to be completed post change, does the review task need to be closed within the Change window or if it is not do you consider it a failed change? Or the change is successful if the change technically is done...
If a technical team implements a change after the scheduled end date in the CHG record how do you flag the change, is it failed or un-authorized or if it is implemented successfully do you not track that it was implemented after the scheduled window ...
Hello, I am curious, we are building ITSM and HRSD and we wanted to seek input from other health system using both. What "buckets" of people types did you settle on? for example:employeenon-employee or physiciannurseadministrativeconsultantcontracto...
Hell, I am reaching out to learn from other health systems who have implemented the SPM, Agile 2.0 and ITSM modules in ServiceNow. How did you establish clarity for your service owners of when to use Demand vs Enhancement vs Requests/Requested Items?...
Question for the Healthcare organizations out there using ServiceNow GRC - have you mapped Joint Commission standards into controls in ServiceNow? I'm looking for something like UCF's information sets that you can pull directly into ServiceNow withou...
Hello All, We recently implemented service now. We have many Epic Application as our EHR systems. I am hoping if anyone would be willing to share two workflows.Change control workflow-- If you have a diagram that would be great.SPM workflowWhat do ...
Hello all, Question, we are starting our implementation of ITOM Discovery and using SNMP scanning. The Director of the network team is stating that he wants a whole project and wants to bring additional staff either through hiring or contracts to upd...
Hello Everyone,I'm thrilled to join this lively community of ServiceNow enthusiasts! My name is Elwin, and I bring over 10 years of diverse IT experience in healthcare, now transitioning into the role of an innovative ServiceNow System Administrator....
The Learning Home Dashboard is Epic's version of a knowledgebase. The LHD is very limited in functionality and not very user friendly. Interested in knowing if anyone has tried leveraging the EMR help integration to provide customers a better expe...
I am working on setting up the service portfolio management module for a large healthcare organization. We have the out of the box module and have began creating the Service Portfolio and hierarchical nodes however linking everything together is pro...
