Healthcare Special Interest Group
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Forum Posts

Identified Person Type's in ServiceNow

Hello, I am curious, we are building ITSM and HRSD and we wanted to seek input from other health system using both. What "buckets" of people types did you settle on?  for example:employeenon-employee or physiciannurseadministrativeconsultantcontracto...

Blue by Tera Contributor
  • 329 Views
  • 1 replies
  • 0 helpfuls

ITOM Discovery and SNMP on Devices

Hello all, Question, we are starting our implementation of ITOM Discovery and using SNMP scanning. The Director of the network team is stating that he wants a whole project and wants to bring additional staff either through hiring or contracts to upd...

Blue by Tera Contributor
  • 415 Views
  • 1 replies
  • 0 helpfuls

Introduction to the ServiceNow Community

Hello Everyone,I'm thrilled to join this lively community of ServiceNow enthusiasts! My name is Elwin, and I bring over 10 years of diverse IT experience in healthcare, now transitioning into the role of an innovative ServiceNow System Administrator....

Elwin_F by Tera Contributor
  • 419 Views
  • 2 replies
  • 2 helpfuls

Epic Learning Home Dashboard

The Learning Home Dashboard is Epic's version of a knowledgebase.   The LHD is very limited in functionality and not very user friendly.  Interested in knowing if anyone has tried leveraging the EMR help integration to provide customers a better expe...

Vin3 by Tera Contributor
  • 892 Views
  • 2 replies
  • 0 helpfuls

EMR Epic, CAT in ServiceNow

Looking to discuss a solution for migrating Epic CAT to ServiceNow.  I have not been able to find any current discussions regarding a solution.The TL;DR just wrote I'm now compressing down to high level thoughts.  I will happily run tangent with deta...

Performance Analytics Reporting Contacts

As I explore Performance Analytics reporting after my Fundamentals course, it seems like a million-acre forest of indicators and widgets…difficult to find the trees with good fruit. I am looking for a peer contacts…other healthcare organizations that...

hunt4grouse by Tera Contributor
  • 1510 Views
  • 19 replies
  • 8 helpfuls