Learn Foundational Features and Capabilities - Virtual Agent & Natural Language Understanding (NLU) Virtual Agent & Agent Chat Capabilities (Article)Virtual Agent for HR Service Delivery (Article)Virtual Agent & Natural Language Understanding (NLU...
Learn Foundational Features and Capabilities Platform: Knowledge Management || Knowledge & Troubleshooting Resources (Blog)Quick Wins - Get the most out of your HR Service Delivery solution (Video) Centers of Excellence (CoE) overview (Article)HR ...
Learn Integrating with First Advantage and other third-party HR background check systems (Blog)How do integrations to ServiceNow HR Service Delivery enhance the employee experience? (Blog)The ins and outs of the Kingston HR Integrations Module (Vi...
Learn Foundational Features and Capabilities HR lifecycle events 101—What are they and how do you configure them? (Blog)Quick Reference Guide: Enterprise Onboarding and Transitions (Article)Enterprise Onboarding Success PlaybookHR Service Delivery A...
Nordstromrack.com|HauteLook, also known as NRHL for short, is an online fashion retail store, owned and operated by Nordstrom. With a largely ad-hock training process for employees, they set out to create a system that would increase the efficienc...
In this Episode, we'll hear from Synco Jonkeren about ServiceNow's recent Employee Experience Research Report. Synco talks about the report, and how the Servicenow HR product responds. Click here to see the report Subscribe to the ServiceNow EMEA Po...
Archived Recordings Some topics hosted duplicate sessions to accommodate global time zones. Q&A varied during sessions so both recordings are available as different link options. HR Case Management Migrating from the ServiceNow Non-Scoped App to the...
This post contains the answered audience questions from our HR webinar “Partnering HR And IT To Deliver A Great Enterprise Employee Experience”. Register now to watch the webinar on-demand.
Hello HR Community Members, Lauren from PlatCore LMS here, I wanted to share a link to our new eBook, which covers everything from the 'why' of using ServiceNow for system consolidation, to the power of the Now Platform for employee training & digiti...
Governments across the world are finding ways to support people with disabilities in their everyday lives, while also providing incentives for hiring them, and promoting employer education on the subject. In Australia, the most significant reform i...
Below are links to articles specific to HR that were published by ServiceNow. This list will be updated as ServiceNow adds articles. Common HR Functionality General Scoping / Roles FAQ for HR Plugins HR Case Creation Search The Basics of HR Assignm...
Introduction The purpose of this document is to define best practices and answer frequent questions about scoping in the context of the HR plugins, and scoped roles that are contained with them. We have received quite a few questions about the scoped...
"When I think about IT and HR in a shared space, I'm reminded of the famous Reese's peanut butter cup slogan 'Two great tastes that taste great together,'" said Melissa Golden, Director of Global HR Customer Service at Schneider Electric during her s...
In 2015, General Mills began their global HR transformation with a goal to deliver world class service to their 38,000 employees in 30+ countries. Pam Velcheck, Senior Manager of Global HR Service Delivery at General Mills and Debbi Francl, HR Transf...
What if I told you that your number of contacts to HR could be decreased by ~37% just by documenting the exact questions your end-users are asking? And what if I told you that once your team answered a question and wrote a KB article, there's a good ...
Background If you have been using the HR application for some time then its likely you will have built up a large number of historical case records. After upgrading to the new HRSD scoped application these case records remain in the legacy applicat...
What is Enterprise Onboarding and Transitions? Onboarding has been a problem that companies have been trying to solve for a long time. The current approach of trying to solve onboarding within information silos (HR, IT, Facilities, etc.) is not wor...
This white paper will help you understand how to unlock the potential of your HR organization. Imagine what you could do if you didn't have to manage manual tasks throughout your day like answering the same benefits questions over and over again, u...
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