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Employee Workflows at K21 - Check out these Quickly Scale Enterprise Service Management While Reducing Costs sessions, labs, and more!

Registration is open and free for Knowledge 2021! Imagine being able to solve any problem your business faces. Join us for Knowledge 2021 to see the transformational power of Employee Workflows. Explore visionary keynotes, expert-led sessions, and fu...

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Employee Document Management Resources

Learn  Employee Document Management (Whitepaper) Employee Document Management Overview (Video) Employee Document Management Bulk Import Functionality (Video)  Do  What’s New in HR Service Delivery (Lab) Configuration Guidance (Article) Bulk Import C...

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Apani by ServiceNow Employee
  • 3711 Views
  • 1 comments
  • 5 helpfuls

Difference between HR Case Transfer methods

There are 2 types of HR case transfer methods: Reclassify Standard The HR case number does not change after transferring an HR case from one HR service to another.   The HR case number changes when transferring an HR case from one HR service to a...

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HR Service Delivery best practice delivery material for Partners

Recently the best practice delivery materials for Partners has moved to the Partner Success Center.  To find those delivery materials, you can follow the steps below.  After accessing, you will also see a link in the "Recent Spots" section on the Par...

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DaveD by ServiceNow Employee
  • 582 Views
  • 2 comments
  • 0 helpfuls

The Basics of HR Assignment Rules

The scoped version of HR ships out of box with automatic case assignment functionality. The idea behind this functionality is to assign a case to the least loaded agent who has all the skills listed on the case and whose user location matches the sub...

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Tom O_Neill by ServiceNow Employee
  • 7397 Views
  • 5 comments
  • 12 helpfuls

Integration Resources

  Learn  Integrating with First Advantage and other third-party HR background check systems (Blog)How do integrations to ServiceNow HR Service Delivery enhance the employee experience? (Blog)The ins and outs of the Kingston HR Integrations Module (Vi...

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