Latest Agenda: April 19 - Launch Virtual Agent with different experiences Cross-posting in the HRSD forum in case you missed it - HR isn't the only one with an Academy! Also check out our Virtual Agent Academy, a live demo + Q&A video series host...
It's quite easy that the number of HR Services published to a Portal grows over time and leaving maybe not the best employee experience to navigate through. The General Inquiry is good, but it also demands a first line to act as dispatcher. Could we...
At ServiceNow we value each and every HRSD journey!Share your unique insights to help ServiceNow and thousands of peers continually improve their employee experience. Your valuable experiences are key to driving innovations and influencing best pract...
One of the HR Task Type in ServiceNow is called “Collect Employee Info” and can be really useful when the HR Agent needs to collect data from the employee: As this is a separated record than the HR Case / Task it can be quite inconvenient to look fo...
Learn ServiceNow Store OverviewAlumni Service CenterEmbedding Learning in the Flow of Work with Learning PostsUsing Listening Posts to Gather Feedback & Fine-Tune ExperiencesMake Offboarding Better Using Journey AcceleratorChanging How Work Gets Do...
Registration is open and free for Knowledge 2021! Imagine being able to solve any problem your business faces. Join us for Knowledge 2021 to see the transformational power of Employee Workflows. Explore visionary keynotes, expert-led sessions, and fu...
Registration is open and free for Knowledge 2021! Imagine being able to solve any problem your business faces. Join us for Knowledge 2021 to see the transformational power of Employee Workflows. Explore visionary keynotes, expert-led sessions, and fu...
Learn Employee Document Management (Whitepaper) Employee Document Management Overview (Video) Employee Document Management Bulk Import Functionality (Video) Do What’s New in HR Service Delivery (Lab) Configuration Guidance (Article) Bulk Import C...
HR Agent Workspace How to use HR Agent Workspace in Paris Release - Demo 1 https://www.youtube.com/watch?v=rULHi-eOdIU · HR Playbook Integration to Agent Workspace (Demo 2) https://www.youtube.com/watch?v=yFg0LLbTlII Agent W...
There are 2 types of HR case transfer methods: Reclassify Standard The HR case number does not change after transferring an HR case from one HR service to another. The HR case number changes when transferring an HR case from one HR service to a...
Study after study show poor onboarding leads to employees quickly changing jobs. How does ServiceNow welcome its new hires to improve employee retention and bring new hires up to speed quickly? In this Now on Now Forbes Brand Voices article, David R...
HR Playbook Creation and Integration to Onboarding and Agent Workspace HR Playbook Creation - Demo 1: Lifecycle Event CreationCreating Onboarding Playbook ConfigurationCreating Activity Set and Activity Demo 2:HR Playbook integration to Agent Works...
*author date: 20201112 (Paris)* If you are learning how to maximize the value of ServiceNow's HRSD solution, make sure to have a look at the following eLearnings that complement our instructor-led classesHR Fundamentals and HR Implementation perfectl...
Recently the best practice delivery materials for Partners has moved to the Partner Success Center. To find those delivery materials, you can follow the steps below. After accessing, you will also see a link in the "Recent Spots" section on the Par...
As the Employee Workflows portfolio evolves and expands at ServiceNow, we remain committed to investing in the breadth and depth of our market-leading HR Service Delivery capabilities to help our customers deliver the right digital employee experienc...
Come discover what's new HR features in ServiceNow Platform Paris release. Review New HR Features in Paris Release Video: https://www.youtube.com/watch?v=yf2DOuDMDVU Top 7 HR New Features (See Video: https://www.youtube.com/watch?v=yf2DOuDMDVU) HR Ag...
Onboarding new employees near and far should be an easy process for both recruiters and new hires. By minimizing manual process ServiceNow has done just that on our platform. Check out this eBook, as we share our global onboarding rollout—the soluti...
One of the aspects I like about my job is the fact that I get to meet customers and I always have an opportunity to learn something new. During one such interaction, one of our customers had talked to us about a challenge their colleagues faced...
The scoped version of HR ships out of box with automatic case assignment functionality. The idea behind this functionality is to assign a case to the least loaded agent who has all the skills listed on the case and whose user location matches the sub...
Learn Foundational Features and Capabilities - Virtual Agent & Natural Language Understanding (NLU) Virtual Agent & Agent Chat Capabilities (Article)Virtual Agent for HR Service Delivery (Article)Virtual Agent & Natural Language Understanding (NLU...
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