In 2015, General Mills began their global HR transformation with a goal to deliver world class service to their 38,000 employees in 30+ countries. Pam Velcheck, Senior Manager of Global HR Service Delivery at General Mills and Debbi Francl, HR Transf...
What if I told you that your number of contacts to HR could be decreased by ~37% just by documenting the exact questions your end-users are asking? And what if I told you that once your team answered a question and wrote a KB article, there's a good ...
Background If you have been using the HR application for some time then its likely you will have built up a large number of historical case records. After upgrading to the new HRSD scoped application these case records remain in the legacy applicat...
What is Enterprise Onboarding and Transitions? Onboarding has been a problem that companies have been trying to solve for a long time. The current approach of trying to solve onboarding within information silos (HR, IT, Facilities, etc.) is not wor...
This white paper will help you understand how to unlock the potential of your HR organization. Imagine what you could do if you didn't have to manage manual tasks throughout your day like answering the same benefits questions over and over again, u...
ServiceNow
Steph Morillo
LisaLatour
seanflack
