Objective To enhance any Agent (E.g: Workday HR payroll management AI agent) below is a step-by-step guide to improve the response logic. The goal is to move from a rigid, technical list of instructions to a more fluid, conversational flow that feels...
When we talk about Configurable workspaces, lots of things has been enhanced specially after the introduction of Next Experience. With Utah Upgrade, we have seen a great Feature called " UI Builder for Agent Workspace for HR Case Management" Applicat...
The Resolve HR Cases flow using Agentic AI is ServiceNow’s solution for automating and streamlining HR case fulfillment. Originally launched in May 2025, store focused on Resolve Non-Critical HR Case was then enhanced in September 2025, store release...
ServiceNow HRSD Creating a Custom HR Case Transfer Type A Practical Implementation Guide The Problem Out of the box, ServiceNow HRSD provides two primary methods for transferring HR cases: Reclassify and Standard Transfer. While these cover basic r...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Some HRSD features can only be used with the Em...
Are you an HR Business Partner (or in a related HR role) working with tools, data, and employee experience day-to-day? Whether you manage talent insights, navigate HR case management, support employee programs, or use ServiceNow HR products to get t...
Configure the Case Summarization Skill for Employee In this section, you will activate and configure the Case Summarization skill on Now Assist Admin Console. Remember that a skill is a capability within Now Assist, such as the skill of summarizing...
Agentic AI for Hiring Experiences: Overview This article presents an overview of agentic AI workflow capabilities available within Hiring Experiences applications in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD spans a broad range ...
Agentic AI for Growth Experiences: Overview This article presents a comprehensive overview of agentic AI workflow capabilities offered within Growth Experiences applications in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD encompa...
This will be a short, simple, and hopefully useful article on how to create a shortcut to a record producer or catalog item on the Agent workspace so that fulfillers can access it quickly for frequently used requests. For this demo I will walk throug...
Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...
Resolve HR Case using Agentic AI Overview The Resolve HR Cases flow using Agentic AI is ServiceNow’s solution for automating and streamlining HR case fulfillment. Originally launched in May 2025, store focused on Resolve Non-Critical HR Case was t...
This article has a list of assets that will be useful to get started and implement the Resolve HR case flow via Agentic Workflow(s) available for out of the Box for HR services with fulfillment type - “Manual”. The article focuses specifically on thr...
Getting Started FAQ: Resolve HR case (Q4 2025) 1. What is the “Resolve HR Case” Agentic flow? The Resolve HR Case flow is a series of 3 Out of the box (OOB) Agentic Workflows that enables automatic resolution of non-critical HR cases and empowers...
This article aims to provide you with information on Activation, Configuration and Implementation guidance specific to the Out of the Box (OOB) Agentic Workflows available to Resolve HR case. Contents: Overview Availability & Prerequisites OOB U...
This article outlines several leading practices designed to enhance the overall employee experience when utilizing the Resolve HR case flow which includes three Agentic Workflows provided out of the box: Predict Service and Transfer HR Case, Resolv...
Recently, I came across an interesting question where the questioner wanted to fetch the details of a Subject person on an HR Task of type Submit catalog item. Problem Statement: Fetching the details of a subject person on an HR Task of type Submit...
By default, “Add to Cart” and “Add to Wish List” options are available in the Service Portal but not in Employee Center. If you want employees to add catalog items to their cart or save them for later, you need to enable these features manually. Her...
Requirement Overview: If I want to attach the email that was forwarded to ServiceNow (which did not create a case) to the Resend your email notification, so that the recipient knows which email it was that did not create a case. Solution: 1. Navi...
Requirement OverviewThe core objective is to automate the extraction of modified user attributes from the Lifecycle Event (LE) Case and its associated records. When a transfer occurs, the system must: Identify the specific fields changed (e.g., Depar...
ServiceNow
Steph Morillo
LisaLatour
