Configure the Resolution Notes Generation Skill for Employee In this section, you will activate and configure the Resolution Notes Generation skill on the Now Assist Admin Console. 1. Start on the Now Assist Admin Console "Features" page. To get...
Hello ServiceNow Community. We have been getting questions on how to add additional data points to the Employee Information card on the configurable workspace. This article will walk you through a simple use case so that you, too, can add addition...
Talent Development (formerly Employee Growth and Development (EGD)) focuses on delivering a talent experience that helps employees to develop and grow, while also supporting organizations to future proof their workforce to deliver critical business o...
Often we see the same requirement/feature for multiple HR Services. Some examples I've seen are Do not trigger SLA for the internal administration of HR Services.Do not send Standard NotificationsDo not send Customer Satisfaction SurveyCannot Transf...
Overview Welcome to the first article in a series of five where I will share how to use ServiceNow’s Predictive Intelligence (PI) to improve the employee-agent HR experience. Predictive Intelligence is an in-platform machine learning capability that ...
It always helps to understand how ServiceNow products work foundationally and how they are connected to other products, which is the purpose of the following product architectures. EOT- Product Architecture Blueprint Product Architecture Blueprin...
HRSD Vancouver: COE Security policies inheritance explained Please find here a logical depiction of how COE Security policies and ACLs are evaluated in the (Out of the Box) ServiceNow setup COE Security Policies and ACL's COE security policies are a ...
What makes a great experience? Creating a great experience usually involves removing friction and adding unexpected delight. With ServiceNow Journeys, employees and agents can be guided through complex processes and events with the exciting tools an...
Recently a lot of my clients have asked for anonymizing HR Cases due to GDPR. So far I haven't seen a standard way from ServiceNow to this. The most recent use case I stumbled upon was a customer that wanted to save all HR Cases for 18 months then ...
Docusign Configuration URL for reference on the initial stages of configuring Docusign to ServiceNow: - https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/integrationhub-store-spokes/task/set-up-docusign.html Register D...
Hello all, Here am sharing how to validate logged in user is member of current assignment group or not in Client side and help you to set some field values or visibility or mandatory like.. First create a Display Business Rule on the table where the...
Introduction We heard from customers that most often they spent lot of time — during HRSD Implementation projects — defining things from scratch such as setting up source, integration services, and designing a mechanism to track execution of integrat...
What release do I need to be on to use campaigns?Campaigns were first released in London and you must be entitled to the Employee Service Center to begin using campaigns. How are Content Delivery and Content Automation related?Content Delivery can be...
Hello ServiceNow Community. We have been getting questions on how to show user presence on the HR Case record within the HR Agent configurable workspace. This article will walk you through a simple use case so that you, too, can add user presence t...
Table of Contents: Agent AssistAgent ChatAutomated Testing Framework (ATF)Case CreationCase ResolutionEmployee Data ManagementEncryptionForm Actions HR PlaybookInteractionsLanding PageLayoutLinksListsLocalizationNotificationsStyling and Accessibility...
Are you wondering what the Additional tables for Federal Agencies plugin can do for your agency and why you should use it. . . this article will provide you some background on the plugin as well as answer a few questions you may have about it.
ServiceNow® HR Service Delivery Define and measure success by identifying clear business outcomes and key performance indicators. Introduction Many organizations want to modernize how they provide HR services. However, to translate this strategic o...
Overview Similarity is used to help agents solve open cases faster. When a case is created, similarity will recommend resolved cases & knowledge articles that may have resolution steps/knowledge article content that may help solve the current case. P...
Hello community, here I will share some of my learnings about creating a custom CTI (Computer Telephony Integration) script for the HR Case form. When this is successfully implemented, it means that an HR employee who gets a phone call will automatic...
Overview One of my favorite clips from the Avengers is when Captain America says “language” after Iron Man and the other Avengers throw profanity around when battling the bad guys. If only Captain America had ServiceNow’s Profanity Filter capability!...
ServiceNow
Steph Morillo
Lisa Latour
seanflack
