There are times where you need to setup a recurring campaign, similar to a recurring calendar invite. Some common use cases are to recognize work anniversaries or employees on their birthdays. Since Campaigns allow you to create many forms of content...
The Kingston release of HR Service Delivery introduced a metric that tracks when cases are reassigned and how long the previous assignment group owned the case. This information is all captured and calculated using the platform's metric definitions ...
HR Security ACL's and COE Security Policies HR is slightly different from the rest of the Platform, as it provides us with COE Security Policies in addition to ACL's. To create the COE Security Policies, please find the Docs article here: Create a CO...
This article aims to walk you through how to configure Quick links in HR agent workspace. You will have similar data brokers for Announcements and My frequently used apps. Please note the steps in the article map to Vancouver release. Persona: sn_...
Hello ServiceNow Community. The following article will detail the steps to configure an additional field and adding additional employee data points into the At a Glance section within the HR Agent Workspace. Role required: sn_hr_agent_ws.admin, ...
Introduction: The SuccessFactors spoke is an invaluable tool for integrating SAP SuccessFactors with ServiceNow. It allows you to seamlessly import organizational structure data and employee information into your HR Profile and job history table. How...
Updated for Xanadu, this article is intended to let you know what's new, provide additional background on the plugin, and answer a few frequently asked questions. Please reach out if you'd like more information! In the latest Xanadu release, Servi...
This article explains how to use different language packs and how to deal with translations (or) customize translations. The attached pdf contains How to translate a Table Field valueHow to translate the Table Field LabelGuided Tour Translations Pl...
Table of Contents Landing page Carousel in landing page Content delivery section Case creation page Case creation tab Employee information tab Configuration for related list Record page migration Form headers migration Ribbon settings migration Form ...
Welcome to the Now Assist for HR Quick Start Guide! If you're just starting your Now Assist for HR journey, then you've come to the right place. This guide shares a quick overview and will help you get up to speed on activating and realizing value ...
Configure Chat Summarization Skills for Employee In this section, you will activate and configure the skill needed for Chat Assist. 1. Go to All > Now Assist Admin > Features. Click Employee from the sidebar to open the Now Assist Features for Empl...
Configure Knowledge (KB) generation within the Now Assist Admin Console 1. Navigate to All > Now Assist Admin > Features. Select ‘Employee’. 2. On the Knowledge feature card, select ‘View details’. 3. In the ‘All available Knowledge skills’ se...
Configure the Resolution Notes Generation Skill for Employee In this section, you will activate and configure the Resolution Notes Generation skill on the Now Assist Admin Console. 1. Start on the Now Assist Admin Console "Features" page. To get...
Hello ServiceNow Community. We have been getting questions on how to add additional data points to the Employee Information card on the configurable workspace. This article will walk you through a simple use case so that you, too, can add addition...
Often we see the same requirement/feature for multiple HR Services. Some examples I've seen are Do not trigger SLA for the internal administration of HR Services.Do not send Standard NotificationsDo not send Customer Satisfaction SurveyCannot Transf...
Overview Welcome to the first article in a series of five where I will share how to use ServiceNow’s Predictive Intelligence (PI) to improve the employee-agent HR experience. Predictive Intelligence is an in-platform machine learning capability that ...
It always helps to understand how ServiceNow products work foundationally and how they are connected to other products, which is the purpose of the following product architectures. EOT- Product Architecture Blueprint Product Architecture Blueprin...
HRSD Vancouver: COE Security policies inheritance explained Please find here a logical depiction of how COE Security policies and ACLs are evaluated in the (Out of the Box) ServiceNow setup COE Security Policies and ACL's COE security policies are a ...
What makes a great experience? Creating a great experience usually involves removing friction and adding unexpected delight. With ServiceNow Journeys, employees and agents can be guided through complex processes and events with the exciting tools an...
Recently a lot of my clients have asked for anonymizing HR Cases due to GDPR. So far I haven't seen a standard way from ServiceNow to this. The most recent use case I stumbled upon was a customer that wanted to save all HR Cases for 18 months then ...
ServiceNow
Steph Morillo
Lisa Latour
seanflack
