Today came across another interesting question where the questioner wanted to hide the Activities tab on HR Task. He mistook Standard Ticket Configuration with the configuration of tabs shown on HR Task details inside the Task/To-Dos tab on HRM Ticke...
Hi Everyone, This article gives you overview of ServiceNow Human Resource Service Delivery (HRSD) application and also provides you some useful links for learning and implementing HRSD application. Human Resource Service Delivery (HRSD) HRSD can hel...
Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...
Hello ServiceNow Community. The following article will detail the steps to configure a report on the Agent Workspace for HR Case Management (Configurable Workspace). In addition, we will show how to configure the drill down to records within a repo...
For many organisations leveraging ServiceNow to power their employee workflows, the need to automate the completion of employee related documents is key to a great experience. As part of ServiceNow's HR Service Delivery Paris release, we have listene...
Recently, I came across an interesting question where the questioner wanted to fetch the details of a Subject person on an HR Task of type Submit catalog item. Problem Statement: Fetching the details of a subject person on an HR Task of type Submit...
The attached document contains highlights of what is offered out-of-the-box with Growth Experiences (earlier Talent Development). There are overviews for each Growth application, summaries of key functionality, forms, and an appendix with roles, tabl...
There are times where you need to setup a recurring campaign, similar to a recurring calendar invite. Some common use cases are to recognize work anniversaries or employees on their birthdays. Since Campaigns allow you to create many forms of content...
The Kingston release of HR Service Delivery introduced a metric that tracks when cases are reassigned and how long the previous assignment group owned the case. This information is all captured and calculated using the platform's metric definitions ...
HR Security ACL's and COE Security Policies HR is slightly different from the rest of the Platform, as it provides us with COE Security Policies in addition to ACL's. To create the COE Security Policies, please find the Docs article here: Create a CO...
This article aims to walk you through how to configure Quick links in HR agent workspace. You will have similar data brokers for Announcements and My frequently used apps. Please note the steps in the article map to Vancouver release. Persona: sn_...
Hello ServiceNow Community. The following article will detail the steps to configure an additional field and adding additional employee data points into the At a Glance section within the HR Agent Workspace. Role required: sn_hr_agent_ws.admin, ...
Introduction: The SuccessFactors spoke is an invaluable tool for integrating SAP SuccessFactors with ServiceNow. It allows you to seamlessly import organizational structure data and employee information into your HR Profile and job history table. How...
Updated for Xanadu, this article is intended to let you know what's new, provide additional background on the plugin, and answer a few frequently asked questions. Please reach out if you'd like more information! In the latest Xanadu release, Servi...
This article explains how to use different language packs and how to deal with translations (or) customize translations. The attached pdf contains How to translate a Table Field valueHow to translate the Table Field LabelGuided Tour Translations Pl...
Table of Contents Landing page Carousel in landing page Content delivery section Case creation page Case creation tab Employee information tab Configuration for related list Record page migration Form headers migration Ribbon settings migration Form ...
Organizations increasingly rely on Talent Insights as strategic KPIs required for future proofing their business. In an effort to track progress towards upskilling, companies continue to invest in workforce insights aimed at making smarter talent dec...
Welcome to the Now Assist for HR Quick Start Guide! If you're just starting your Now Assist for HR journey, then you've come to the right place. This guide shares a quick overview and will help you get up to speed on activating and realizing value ...
Configure Chat Summarization Skills for Employee In this section, you will activate and configure the skill needed for Chat Assist. 1. Go to All > Now Assist Admin > Features. Click Employee from the sidebar to open the Now Assist Features for Empl...
Configure Knowledge (KB) generation within the Now Assist Admin Console 1. Navigate to All > Now Assist Admin > Features. Select ‘Employee’. 2. On the Knowledge feature card, select ‘View details’. 3. In the ‘All available Knowledge skills’ se...
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