Follow these steps to add an additional Knowledge Base to the HR Agent Workspace Navigate to Contextual Search > Table Configuration.Open the configuration for the specific table, defined for Workspace (ie, HR Case sn_hr_core_case). Drill into th...
What is the ServiceNow Store?The ServiceNow Store enables customers to access certified apps that complement and/or extend ServiceNow. Store apps can be partner or ServiceNow-built. Is there anything I should know about the Store as an Employee Workf...
HR Security setup: (HR) Admin For HR security is an important topic. Personal and sensitive information is handled by the HR Application and its users, so setting up good security is a must. This article describes the setup for HR Admin and how to di...
Hi everyone, I came across an issue while working on the International Transfer Process where document tasks were not getting created after clicking the “Initiate Document Tasks” button on the Preview Document screen.Sharing the root cause and soluti...
Hiring Experiences: Quick Start Guide Updated for Zurich Release Welcome to the Hiring Experiences Quick Start Guide! Whether you're starting your Hiring Experiences journey or just looking for additional knowledge, then you've come to the right ...
Growth Experiences: Quick Start Guide Updated for Zurich Release Welcome to the Growth Experiences Quick Start Guide! If you’re just starting your Growth Experiences journey, then you’ve come to the right place. This guide will help consolidate t...
If you want to quickly find which plugins or applications have updates available in your ServiceNow instance, here’s how you can do it: Steps: You can get this information from the sys_store_app table. Apply the following filters to narrow down the ...
Hello Friends. We are seeing more custom portals adopting our Now Assist for HRSD and this article intends to walk you through the steps to make the Now Assist for HRSD Case Summarization for approvals available on your portal. This means that your p...
When testing Flow Designer, especially flows that use “Wait for a duration of time”, it’s not practical to wait hours or days for the timer to expire - particularly when working with Lifecycle Events activity sets that are waiting to trigger. If you’...
When working with custom tables, you might notice that the Flow Execution (Operational View) isn’t directly accessible.Here’s how you can add UI Action to open the flow context for records on a custom table. Overview: We’ll create: A UI Action (Cl...
Jumpstart Your HRSD Implementation with Quick Start Guides Updated for Zurich release Delivering seamless HR experiences is key to keeping employees engaged and productive. Whether it’s a new hire’s first impression, an employee’s self-service & ...
Employee Self-Service Experiences Quick Start Guides Zurich Release The Quick Start guides below help you learn how to set up Employee Self-Service applications and get started quickly. Case and Knowledge Management Quick Start Guide Empl...
Frequently Asked Questions (FAQ) – HRSD Last updated for Zurich *Safe harbor applies for any forward-looking statements* This document comprises of our top FAQ covering various aspects of the HR Service Delivery suite, including CKM, Agent Wor...
HRSD Past Release Blogs Want to stay updated on the latest in HRSD or review important updates? This archive blog collects all our release blogs from the Vancouver release onward, providing a central hub for everything we've launched. Whether you'r...
HR Service Delivery Academy is a series of monthly webinars that are conducted by the product team and will focus on variety of topics, including leading practice guidance, deep -dives into product functionality and enhancements, and sneak peaks into...
Welcome to ServiceNow® HR Service Delivery Are you ready to start your HR Service Delivery (HRSD) implementation journey? With ServiceNow HRSD, you’ll boost employee productivity and engagement, provide efficient, personalized HR services, and help ...
Human Resources data in many instances is considered sensitive. Cloning production instance to sub-production instances is one of the good practices that can help in successful migration and delivery of enhancements/updates. But cloning an instance w...
ServiceNow's Advanced Forms feature is a powerful tool for HR services, enabling HR agents to generate specific documents linked to HR cases. While this functionality is robust, it has a limitation: out of the box, it only allows for the generation o...
Automation Discovery uses machine learning to identify potential automation opportunities in your HR case data. For example, Automation Discovery can help you identify potential Virtual Agent conversations and workflow opportunities that you can use...
Ever wonder how ServiceNow uses its own products? We have a program we call Now on Now where ServiceNow employees highlight how they are innovating on the product. Listed here are presentations and white papers that relate to HRSD. Now on Now Book...
ServiceNow
Steph Morillo
LisaLatour
seanflack
