What makes a great experience? Creating a great experience usually involves removing friction and adding unexpected delight. With ServiceNow Journeys, employees and agents can be guided through complex processes and events with the exciting tools an...
Recently a lot of my clients have asked for anonymizing HR Cases due to GDPR. So far I haven't seen a standard way from ServiceNow to this. The most recent use case I stumbled upon was a customer that wanted to save all HR Cases for 18 months then ...
Docusign Configuration URL for reference on the initial stages of configuring Docusign to ServiceNow: - https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/integrationhub-store-spokes/task/set-up-docusign.html Register D...
Hello all, Here am sharing how to validate logged in user is member of current assignment group or not in Client side and help you to set some field values or visibility or mandatory like.. First create a Display Business Rule on the table where the...
Introduction We heard from customers that most often they spent lot of time — during HRSD Implementation projects — defining things from scratch such as setting up source, integration services, and designing a mechanism to track execution of integrat...
What release do I need to be on to use campaigns?Campaigns were first released in London and you must be entitled to the Employee Service Center to begin using campaigns. How are Content Delivery and Content Automation related?Content Delivery can be...
Hello ServiceNow Community. We have been getting questions on how to show user presence on the HR Case record within the HR Agent configurable workspace. This article will walk you through a simple use case so that you, too, can add user presence t...
Table of Contents: Agent AssistAgent ChatAutomated Testing Framework (ATF)Case CreationCase ResolutionEmployee Data ManagementEncryptionForm Actions HR PlaybookInteractionsLanding PageLayoutLinksListsLocalizationNotificationsStyling and Accessibility...
Are you wondering what the Additional tables for Federal Agencies plugin can do for your agency and why you should use it. . . this article will provide you some background on the plugin as well as answer a few questions you may have about it.
ServiceNow® HR Service Delivery Define and measure success by identifying clear business outcomes and key performance indicators. Introduction Many organizations want to modernize how they provide HR services. However, to translate this strategic o...
Overview Similarity is used to help agents solve open cases faster. When a case is created, similarity will recommend resolved cases & knowledge articles that may have resolution steps/knowledge article content that may help solve the current case. P...
Hello community, here I will share some of my learnings about creating a custom CTI (Computer Telephony Integration) script for the HR Case form. When this is successfully implemented, it means that an HR employee who gets a phone call will automatic...
Overview One of my favorite clips from the Avengers is when Captain America says “language” after Iron Man and the other Avengers throw profanity around when battling the bad guys. If only Captain America had ServiceNow’s Profanity Filter capability!...
I was wondering how many user records in my instance did not have a corresponding HR Profile record created. I couldn't seem to find this elsewhere on the community, so I figured I'd share. Running a fix script similar to what is written below should...
This Article will help familiarize you with what Talent Development is offering and guide you to resources on features and capabilities. The growing skills shortage and employee demand for continuous learning is pressuring businesses and HR leaders...
Do your employees and contractors have to search for knowledge content (FAQs, How-to-guides, policies, procedures, etc.) across multiple platforms? How can you maximize user experience, reduce overall maintenance, and pull content from sources such ...
Introduction: Handling data transfer between SuccessFactors (SF) and ServiceNow (SN) is a common practice, but what about efficiently deleting data in SF initiated by ServiceNow? This guide aims to elucidate the process of identifying, fetching, an...
About:Often there is a requirement to fetch the new hire data from SuccessFactors (SF) Recruiting before onboarding is initiated for the candidate for various reasons. The reasons could be that we need to create the employment contract in ServiceNo...
Option to Display Attached KB Article Body or Link from within HR Case Form Are you wondering how you can personalize the use of Knowledge Article attachments in your HR cases? This quick hack will show you how to select the option to either provide ...
The need to address Alumni use cases perfectly matches with ServiceNow. This requirement may be raised soon or later by the Customer, who will probably want to provide a better and more modern solution to their alumni community while being able to de...
ServiceNow
Steph Morillo
Lisa Latour
seanflack
