There are two field types: "Phone Number" and "Phone Number (E164)" to use phone numbers on the platform. "Phone Number" is a legacy data type which inherits from String whereas "Phone Number (E164)" is the newer data type that provides richer func...
ServiceNow® HR Service Delivery drives great employee experiences by providing employees with a single place to manage their work. The suite enables HR structure and reporting, offers employees the ability to easily obtain the information they need w...
Today came across another interesting question where the questioner wanted to hide the Activities tab on HR Task. He mistook Standard Ticket Configuration with the configuration of tabs shown on HR Task details inside the Task/To-Dos tab on HRM Ticke...
Hello ServiceNow Community. The following article will detail the steps to configure a report on the Agent Workspace for HR Case Management (Configurable Workspace). In addition, we will show how to configure the drill down to records within a repo...
For many organisations leveraging ServiceNow to power their employee workflows, the need to automate the completion of employee related documents is key to a great experience. As part of ServiceNow's HR Service Delivery Paris release, we have listene...
Growth Experiences- Out of the Box Overview The attached document contains highlights of what is offered out-of-the-box with Growth Experiences (earlier Talent Development). There are overviews for each Growth application, summaries of key function...
There are times where you need to setup a recurring campaign, similar to a recurring calendar invite. Some common use cases are to recognize work anniversaries or employees on their birthdays. Since Campaigns allow you to create many forms of content...
The Kingston release of HR Service Delivery introduced a metric that tracks when cases are reassigned and how long the previous assignment group owned the case. This information is all captured and calculated using the platform's metric definitions ...
This article aims to walk you through how to configure Quick links in HR agent workspace. You will have similar data brokers for Announcements and My frequently used apps. Please note the steps in the article map to Vancouver release. Persona: sn_...
Hello ServiceNow Community. The following article will detail the steps to configure an additional field and adding additional employee data points into the At a Glance section within the HR Agent Workspace. Role required: sn_hr_agent_ws.admin, ...
Introduction: The SuccessFactors spoke is an invaluable tool for integrating SAP SuccessFactors with ServiceNow. It allows you to seamlessly import organizational structure data and employee information into your HR Profile and job history table. How...
Updated for Xanadu, this article is intended to let you know what's new, provide additional background on the plugin, and answer a few frequently asked questions. Please reach out if you'd like more information! In the latest Xanadu release, Servi...
This article explains how to use different language packs and how to deal with translations (or) customize translations. The attached pdf contains How to translate a Table Field valueHow to translate the Table Field LabelGuided Tour Translations Pl...
Table of Contents Landing page Carousel in landing page Content delivery section Case creation page Case creation tab Employee information tab Configuration for related list Record page migration Form headers migration Ribbon settings migration Form ...
Organizations increasingly rely on Talent Insights as strategic KPIs required for future proofing their business. In an effort to track progress towards upskilling, companies continue to invest in workforce insights aimed at making smarter talent dec...
Welcome to the Now Assist for HR Quick Start Guide! If you're just starting your Now Assist for HR journey, then you've come to the right place. This guide shares a quick overview and will help you get up to speed on activating and realizing value ...
Configure Chat Summarization Skills for Employee In this section, you will activate and configure the skill needed for Chat Assist. 1. Go to All > Now Assist Admin > Features. Click Employee from the sidebar to open the Now Assist Features for Empl...
Configure Knowledge (KB) generation within the Now Assist Admin Console 1. Navigate to All > Now Assist Admin > Features. Select ‘Employee’. 2. On the Knowledge feature card, select ‘View details’. 3. In the ‘All available Knowledge skills’ se...
Configure the Resolution Notes Generation Skill for Employee In this section, you will activate and configure the Resolution Notes Generation skill on the Now Assist Admin Console. 1. Start on the Now Assist Admin Console "Features" page. To get...
Hello ServiceNow Community. We have been getting questions on how to add additional data points to the Employee Information card on the configurable workspace. This article will walk you through a simple use case so that you, too, can add addition...
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Steph Morillo
LisaLatour
seanflack
