The Agent Workspace for HR Case Management store application introduced in San Diego release is a new re-factored workspace for HR agents. The new UI Builder-based workspace makes it more configurable and flexible for customers. Key Features A m...
In 2022, we will be conducting ‘Live on ServiceNow’ Webinars and Customer Meetups. Webinars include familiar elements from our previous sessions such as an overview of the topic, live and detailed configuration walk-through, and time for questions. ...
This article outlines FAQs around Employee Forums. Looking for more information on Employee Forums? See this blog post, as well as our Product Documentation. What types of content can be posted on Employee Forums?Questions, answers, blogs, comments, ...
At the heart of the Vancouver release is Now Assist, our enterprise-grade GenAI experience for every workflow. With the Vancouver release, ServiceNow is supercharging our platform to help customers harness the power of GenAI across every workflow, bu...
Growth Experiences* (Formerly called Employee Growth & Development or EGD) Vancouver marks the general release of our Employee Growth and Development product that helps deliver a single platform to give organizations the ability to act on insights ...
Note: The Employee Service Center has been enhanced, rebranded, and repackaged. Please visit this Employee Center Community Forum for more information. Learn Foundational Features and Capabilities Employee Service Center 101—What is it and Why Do Y...
There are different ways to create a record on behalf of an employee for HR Agents. Agents can create a record in the back end using one of the HR Services available in the Case creation page. However, if this is associated with a record Producer, th...
HRSD Preliminary Vancouver release notes: Identify a security policy The preliminary release notes for the Vancouver release are available as Release Testing Preview (RTP). Source: https://docs.servicenow.com/en-US/bundle/rtp-rtp-release-notes/page/r...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
What is Employee forms?Employee forms provide an efficient means of gathering employee input without the need for creating new records or adding new fields to existing tables. These forms are typically created using a survey designer and can be utili...
Recently, I came across a question on the Forum where the questioner wanted to hide Attachments tab on the Standard Ticket Page. Along with posting a solution, I thought of creating an article around this question. Problem statement: Hide the att...
I had a requirement to create an HTML Document template that will require a signature from the subject person, I was unable to understand the process for creating an HTML document and creating a task for input from the user. Finally, I understood the...
Overview Knowledge demand insights uses machine learning to automate the discovery of knowledge gaps in your knowledge bases. Knowledge gaps are identified when incoming cases are not matched to an existing active knowledge article. Knowledge demand ...
1. What is the licensing requirement that is needed to get Agent Workspace for HR Case Management? A. Agent workspace comes with HRSD standard, professional and Enterprise. 2. How do I get the HR configurable workspace? A. Agent Workspace for HR...
Terms used Case Creation - The page that the "Create New Case" module directs to for creation of HR Cases by agents. Case Creation Configuration - This is the record used to configure parts of the Case Creation page. Case Creation Service Configurati...
Creating a new document type or inactivating an old one in Employee Document Management requires several administrative steps to ensure that the change is effective. To create a new document type: Create the document type record – critical items a...
The following questions and answers pertain to behaviors researched and observed in the course of implementing EDM for a large multi-national in the process of rolling out EDM across their enterprise. Most of the below are what I would refer to as I...
HR Agent Workspace HR Agent Workspace provides a human-focused experience specific to HR agents, rather than adapting one from IT. HR Agent Workspace is purpose-built for HR agents and their use cases to help them resolve cases more efficiently and ...
Table of Contents What is the scoped HR application?Why should I migrate to the scoped application?Why did this change?What can a scoped admin do?Who is impacted by this?How do I know whether I'm on the scoped or non-scoped application?Do I have to...
Onboarding is vital for both the company and the new hire. Good onboarding acclimates employees to their new role, the company's philosophies, and what the company can offer. ServiceNow offers a powerful Onboarding solution that you can utilize to c...
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