Avoid customizing UI pages for document upload/edit/view and move attachments This is a large effort customization which will need to be maintained on an ongoing basis (troubleshooting/diagnostics, regression testing post-upgrade, etc.). Avoid ma...
This article contains a listing of delivered HR Service Delivery integrations. These integrations are available via Store or Family releases. ServiceNow HRSD Integration Name Release Type Documentation HR Service Delivery Integration with Co...
During The Great Resignation, talent retention has become a critical success factor for organizations in 2021. Fundamental to retention is employee experience and engagement, and within that, leaders must consider employee workflows - the processes b...
Add/Remove Tabs that are displayed on the case creation screen in HR Agent Workspace When we create a new case from HR Agent Workspace then we see 2 tabs by default. Cases for subject personInteractions It is controlled by a system property sn_hr_ws...
Check out the latest Employee Experience Packs released on the ServiceNow Store. For an overview of ALL packs available, please download this Employee Experience Pack eBook. Q2 2022 Q3 2022 AprilMayJuneJulyAugustSeptember Seasonal Worker Lifec...
You can follow the steps described and illustrated below to make your attachments more visible to employees. Note: These steps keep your employees within the context of a ServiceNow portal rather than taking them directing them into the platform view...
Latest Agenda: April 19 - Launch Virtual Agent with different experiences Cross-posting in the HRSD forum in case you missed it - HR isn't the only one with an Academy! Also check out our Virtual Agent Academy, a live demo + Q&A video series host...
It's quite easy that the number of HR Services published to a Portal grows over time and leaving maybe not the best employee experience to navigate through. The General Inquiry is good, but it also demands a first line to act as dispatcher. Could we...
At ServiceNow we value each and every HRSD journey!Share your unique insights to help ServiceNow and thousands of peers continually improve their employee experience. Your valuable experiences are key to driving innovations and influencing best pract...
One of the HR Task Type in ServiceNow is called “Collect Employee Info” and can be really useful when the HR Agent needs to collect data from the employee: As this is a separated record than the HR Case / Task it can be quite inconvenient to look fo...
What is the ServiceNow Store?The ServiceNow Store enables customers to access certified apps that complement and/or extend ServiceNow. Store apps can be partner or ServiceNow-built. Is there anything I should know about the Store as an Employee Workf...
Learn ServiceNow Store OverviewAlumni Service CenterEmbedding Learning in the Flow of Work with Learning PostsUsing Listening Posts to Gather Feedback & Fine-Tune ExperiencesMake Offboarding Better Using Journey AcceleratorChanging How Work Gets Do...
Registration is open and free for Knowledge 2021! Imagine being able to solve any problem your business faces. Join us for Knowledge 2021 to see the transformational power of Employee Workflows. Explore visionary keynotes, expert-led sessions, and fu...
Registration is open and free for Knowledge 2021! Imagine being able to solve any problem your business faces. Join us for Knowledge 2021 to see the transformational power of Employee Workflows. Explore visionary keynotes, expert-led sessions, and fu...
Learn Employee Document Management (Whitepaper) Employee Document Management Overview (Video) Employee Document Management Bulk Import Functionality (Video) Do What’s New in HR Service Delivery (Lab) Configuration Guidance (Article) Bulk Import C...
HR Agent Workspace How to use HR Agent Workspace in Paris Release - Demo 1 https://www.youtube.com/watch?v=rULHi-eOdIU · HR Playbook Integration to Agent Workspace (Demo 2) https://www.youtube.com/watch?v=yFg0LLbTlII Agent W...
There are 2 types of HR case transfer methods: Reclassify Standard The HR case number does not change after transferring an HR case from one HR service to another. The HR case number changes when transferring an HR case from one HR service to a...
Study after study show poor onboarding leads to employees quickly changing jobs. How does ServiceNow welcome its new hires to improve employee retention and bring new hires up to speed quickly? In this Now on Now Forbes Brand Voices article, David R...
HR Playbook Creation and Integration to Onboarding and Agent Workspace HR Playbook Creation - Demo 1: Lifecycle Event CreationCreating Onboarding Playbook ConfigurationCreating Activity Set and Activity Demo 2:HR Playbook integration to Agent Works...
*author date: 20201112 (Paris)* If you are learning how to maximize the value of ServiceNow's HRSD solution, make sure to have a look at the following eLearnings that complement our instructor-led classesHR Fundamentals and HR Implementation perfectl...
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Steph Morillo
Lisa Latour
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