Overview Similarity is used to help agents solve open cases faster. When a case is created, similarity will recommend resolved cases & knowledge articles that may have resolution steps/knowledge article content that may help solve the current case. P...
Hello community, here I will share some of my learnings about creating a custom CTI (Computer Telephony Integration) script for the HR Case form. When this is successfully implemented, it means that an HR employee who gets a phone call will automatic...
Overview One of my favorite clips from the Avengers is when Captain America says “language” after Iron Man and the other Avengers throw profanity around when battling the bad guys. If only Captain America had ServiceNow’s Profanity Filter capability!...
I was wondering how many user records in my instance did not have a corresponding HR Profile record created. I couldn't seem to find this elsewhere on the community, so I figured I'd share. Running a fix script similar to what is written below should...
Do your employees and contractors have to search for knowledge content (FAQs, How-to-guides, policies, procedures, etc.) across multiple platforms? How can you maximize user experience, reduce overall maintenance, and pull content from sources such ...
Introduction: Handling data transfer between SuccessFactors (SF) and ServiceNow (SN) is a common practice, but what about efficiently deleting data in SF initiated by ServiceNow? This guide aims to elucidate the process of identifying, fetching, an...
About:Often there is a requirement to fetch the new hire data from SuccessFactors (SF) Recruiting before onboarding is initiated for the candidate for various reasons. The reasons could be that we need to create the employment contract in ServiceNo...
Option to Display Attached KB Article Body or Link from within HR Case Form Are you wondering how you can personalize the use of Knowledge Article attachments in your HR cases? This quick hack will show you how to select the option to either provide ...
The need to address Alumni use cases perfectly matches with ServiceNow. This requirement may be raised soon or later by the Customer, who will probably want to provide a better and more modern solution to their alumni community while being able to de...
The Agent Workspace for HR Case Management store application introduced in San Diego release is a new re-factored workspace for HR agents. The new UI Builder-based workspace makes it more configurable and flexible for customers. Key Features A m...
In 2022, we will be conducting ‘Live on ServiceNow’ Webinars and Customer Meetups. Webinars include familiar elements from our previous sessions such as an overview of the topic, live and detailed configuration walk-through, and time for questions. ...
This article outlines FAQs around Employee Forums. Looking for more information on Employee Forums? See this blog post, as well as our Product Documentation. What types of content can be posted on Employee Forums?Questions, answers, blogs, comments, ...
At the heart of the Vancouver release is Now Assist, our enterprise-grade GenAI experience for every workflow. With the Vancouver release, ServiceNow is supercharging our platform to help customers harness the power of GenAI across every workflow, bu...
Growth Experiences* (Formerly called Employee Growth & Development or EGD) Vancouver marks the general release of our Employee Growth and Development product that helps deliver a single platform to give organizations the ability to act on insights ...
Note: The Employee Service Center has been enhanced, rebranded, and repackaged. Please visit this Employee Center Community Forum for more information. Learn Foundational Features and Capabilities Employee Service Center 101—What is it and Why Do Y...
There are different ways to create a record on behalf of an employee for HR Agents. Agents can create a record in the back end using one of the HR Services available in the Case creation page. However, if this is associated with a record Producer, th...
HRSD Preliminary Vancouver release notes: Identify a security policy The preliminary release notes for the Vancouver release are available as Release Testing Preview (RTP). Source: https://docs.servicenow.com/en-US/bundle/rtp-rtp-release-notes/page/r...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
What is Employee forms?Employee forms provide an efficient means of gathering employee input without the need for creating new records or adding new fields to existing tables. These forms are typically created using a survey designer and can be utili...
Recently, I came across a question on the Forum where the questioner wanted to hide Attachments tab on the Standard Ticket Page. Along with posting a solution, I thought of creating an article around this question. Problem statement: Hide the att...
ServiceNow
Steph Morillo
LisaLatour
