Recently, I came across a question on the Forum where the questioner wanted to hide Attachments tab on the Standard Ticket Page. Along with posting a solution, I thought of creating an article around this question. Problem statement: Hide the att...
I had a requirement to create an HTML Document template that will require a signature from the subject person, I was unable to understand the process for creating an HTML document and creating a task for input from the user. Finally, I understood the...
Overview Knowledge demand insights uses machine learning to automate the discovery of knowledge gaps in your knowledge bases. Knowledge gaps are identified when incoming cases are not matched to an existing active knowledge article. Knowledge demand ...
1. What is the licensing requirement that is needed to get Agent Workspace for HR Case Management? A. Agent workspace comes with HRSD standard, professional and Enterprise. 2. How do I get the HR configurable workspace? A. Agent Workspace for HR...
Terms used Case Creation - The page that the "Create New Case" module directs to for creation of HR Cases by agents. Case Creation Configuration - This is the record used to configure parts of the Case Creation page. Case Creation Service Configurati...
Creating a new document type or inactivating an old one in Employee Document Management requires several administrative steps to ensure that the change is effective. To create a new document type: Create the document type record – critical items a...
The following questions and answers pertain to behaviors researched and observed in the course of implementing EDM for a large multi-national in the process of rolling out EDM across their enterprise. Most of the below are what I would refer to as I...
HR Agent Workspace HR Agent Workspace provides a human-focused experience specific to HR agents, rather than adapting one from IT. HR Agent Workspace is purpose-built for HR agents and their use cases to help them resolve cases more efficiently and ...
Table of Contents What is the scoped HR application?Why should I migrate to the scoped application?Why did this change?What can a scoped admin do?Who is impacted by this?How do I know whether I'm on the scoped or non-scoped application?Do I have to...
Onboarding is vital for both the company and the new hire. Good onboarding acclimates employees to their new role, the company's philosophies, and what the company can offer. ServiceNow offers a powerful Onboarding solution that you can utilize to c...
Planning a ServiceNow rollout can be overwhelming, and there will be a lot of moving parts. To help you get started, ServiceNow has created Success Packs as a part of its implementation methodology. Using suggested outcomes, all the steps, resources ...
To understand how the out of the box processes work in Servicenow by product, review the listed process guide/s. Then align your process to ours to see where there are differences and gaps. This will help you create your requirements prior to start...
Success maps give an at-a-glance view of how to implement HRSD from foundations to go live, to how to measure success to suggesting next steps. Review the success map prior to starting your project. Employee Journey Management Success Map Empl...
Before you get started with HRSD, here are some resources to help you get acquainted with features and capabilities. What is HRSD Product Insights Employee Experience Platform Employee Journeys Employee Productivity Hybrid Workplace
Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if yo...
There are different HR task types that can be assigned to different personas using ServiceNow. From “Mark as complete” to HR service submission. HR agents working on the Agent Workspace can easily complete simple tasks that does not require to inte...
Purpose of this article is to answer basic questions about HRSD Integrations. If you have any questions, not covered in this post – then please ask your question as a comment on this article Q: What is Integration Hub and Spokes? A: Integration Hub...
Purpose of this article is to answer basic technical FAQ on SuccessFactors Integrations. If you have any questions, not covered in this post — please ask your question as a comment on this article. What are the plug-ins that will be installed with ...
I like to introduce a great article published by Bipin Paracha on INRY to our Community below. ServiceNow seamlessly integrates with HCM platforms like Workday, SuccessFactors and Oracle to deliver an HR service delivery experience on par with m...
When I saw this feature on the Quebec release, I was very excited because visualizing request forms and collecting requirements for the LoB is not always very easy. I have used different formats to create my own templates to gather requirements for t...
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