Recently the best practice delivery materials for Partners has moved to the Partner Success Center. To find those delivery materials, you can follow the steps below. After accessing, you will also see a link in the "Recent Spots" section on the Par...
As the Employee Workflows portfolio evolves and expands at ServiceNow, we remain committed to investing in the breadth and depth of our market-leading HR Service Delivery capabilities to help our customers deliver the right digital employee experienc...
Come discover what's new HR features in ServiceNow Platform Paris release. Review New HR Features in Paris Release Video: https://www.youtube.com/watch?v=yf2DOuDMDVU Top 7 HR New Features (See Video: https://www.youtube.com/watch?v=yf2DOuDMDVU) HR Ag...
Onboarding new employees near and far should be an easy process for both recruiters and new hires. By minimizing manual process ServiceNow has done just that on our platform. Check out this eBook, as we share our global onboarding rollout—the soluti...
One of the aspects I like about my job is the fact that I get to meet customers and I always have an opportunity to learn something new. During one such interaction, one of our customers had talked to us about a challenge their colleagues faced...
The scoped version of HR ships out of box with automatic case assignment functionality. The idea behind this functionality is to assign a case to the least loaded agent who has all the skills listed on the case and whose user location matches the sub...
Learn Foundational Features and Capabilities - Virtual Agent & Natural Language Understanding (NLU) Virtual Agent & Agent Chat Capabilities (Article)Virtual Agent for HR Service Delivery (Article)Virtual Agent & Natural Language Understanding (NLU...
Learn Foundational Features and Capabilities Platform: Knowledge Management || Knowledge & Troubleshooting Resources (Blog)Quick Wins - Get the most out of your HR Service Delivery solution (Video) Centers of Excellence (CoE) overview (Article)HR ...
Learn Integrating with First Advantage and other third-party HR background check systems (Blog)How do integrations to ServiceNow HR Service Delivery enhance the employee experience? (Blog)The ins and outs of the Kingston HR Integrations Module (Vi...
Learn Foundational Features and Capabilities HR lifecycle events 101—What are they and how do you configure them? (Blog)Quick Reference Guide: Enterprise Onboarding and Transitions (Article)Enterprise Onboarding Success PlaybookHR Service Delivery A...
Nordstromrack.com|HauteLook, also known as NRHL for short, is an online fashion retail store, owned and operated by Nordstrom. With a largely ad-hock training process for employees, they set out to create a system that would increase the efficienc...
In this Episode, we'll hear from Synco Jonkeren about ServiceNow's recent Employee Experience Research Report. Synco talks about the report, and how the Servicenow HR product responds. Click here to see the report Subscribe to the ServiceNow EMEA Po...
Archived Recordings Some topics hosted duplicate sessions to accommodate global time zones. Q&A varied during sessions so both recordings are available as different link options. HR Case Management Migrating from the ServiceNow Non-Scoped App to the...
This post contains the answered audience questions from our HR webinar “Partnering HR And IT To Deliver A Great Enterprise Employee Experience”. Register now to watch the webinar on-demand.
Hello HR Community Members, Lauren from PlatCore LMS here, I wanted to share a link to our new eBook, which covers everything from the 'why' of using ServiceNow for system consolidation, to the power of the Now Platform for employee training & digiti...
Governments across the world are finding ways to support people with disabilities in their everyday lives, while also providing incentives for hiring them, and promoting employer education on the subject. In Australia, the most significant reform i...
Below are links to articles specific to HR that were published by ServiceNow. This list will be updated as ServiceNow adds articles. Common HR Functionality General Scoping / Roles FAQ for HR Plugins HR Case Creation Search The Basics of HR Assignm...
Introduction The purpose of this document is to define best practices and answer frequent questions about scoping in the context of the HR plugins, and scoped roles that are contained with them. We have received quite a few questions about the scoped...
"When I think about IT and HR in a shared space, I'm reminded of the famous Reese's peanut butter cup slogan 'Two great tastes that taste great together,'" said Melissa Golden, Director of Global HR Customer Service at Schneider Electric during her s...
In 2015, General Mills began their global HR transformation with a goal to deliver world class service to their 38,000 employees in 30+ countries. Pam Velcheck, Senior Manager of Global HR Service Delivery at General Mills and Debbi Francl, HR Transf...
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