Issue Auto Resolution (IAR) for HR

There is a lot of benefits to gain by automating the non critical HR request. Not only can we let HR actually focus on the things that matters, employees will also be able to get faster responses. In ...

Migrating from Lifecycle Events to Journey designer

Introduction Journey designer allows customers to build journeys (onboarding, offboarding, promotions, parental leave, etc.) for their employees using Lifecycle Events and/or Journey Accelerator. When...

Where does my skills data belong?

This summer (2022) ServiceNow released a press release that they acquired Hitch Works, a skills mapping and intelligence company that will be added as a layer on the Now-platform and drive AI-powered ...

Listening Posts in Journey Designer

Listening Posts in Journey DesignerIn Tokyo, we have made enhancements to Listening Posts functionality within Journey Designer. Pulse surveys can be embedded into the Journeys experience on Employee ...

Introduction to Manager Hub

Managers are more critical than ever, which makes me really excited to share a new application we just released called Manager Hub. As a purpose-built solution just for managers to stay engaged and su...

What's New in Human Resource Delivery for Tokyo?

by Lamar MillsIn today’s world, managers have more complex jobs than ever before. They struggle to keep up with geographically dispersed teams where physical separation and new ways of working have af...

HRSD Architectural Design Overview and Implementation Guideline

I have summarized my HRSD project implementation experience into this video. I hope you can learn something from this YouTube video.

Now on Now: Breaking Boundaries To Deliver A Modern Employee Experience

ServiceNow Chief Transformation Officer and HCM expert Kelly Kent explores how to break boundaries to deliver a modern employee experience in @Forbes. Read her insights into how to unify systems and p...

SD HR service delivery notes

Keypoints ********* The rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point i...

Using the Now Platform to overcome the shortcomings in a Human Capital Management (HCM) program

Do you have gaps in your Human Capital Management (#HCM) program? A new one-pager describes how the Now Platform can overcome the shortcomings of HCM to create a powerful employee experience. You can ...

Tell Us What You Think About ServiceNow's Playbooks!

Calling all users of Workspace! We need your help to shape the future of Playbook platform features (around prioritization, assigned activities, and progress tracking). Our product team would love to ...

Knowledge 2022 - Las Vegas and Sydney Recap

Knowledge 2022 - Las Vegas and Sydney Recap Blog A few weeks ago, we kicked off Knowledge in New York City, NY and The Hague, Netherlands. On May 25-26th, we continued the energy with two more events ...

The ins and outs of streamlining onboarding

Onboarding new employees often involves a lot of complexity and moving parts. One key success marker is to ensure that new hires have an intuitive and impactful onboarding process, which can also help...

Now on Now: Automating the employee offboarding experience

In the latest #NowOnNow blog, read how ServiceNow turned the offboarding process from a patchwork of manual processes across multiple teams into an automated workflow that delivers a delightful experi...