What’s New in Q4 Store Release? | HR Service Delivery
This blog highlights new store innovations and enhancements for HR Service Delivery expected in Q4 of 2022. Store releases enable ServiceNow to deliver and update apps rapidly between family releases. For more information and deep dive blogs check out our HR Service Delivery community forum.
ServiceNow HR Service Delivery continues to boost employee productivity and operational efficiency with digital ways of work. Check out our innovations and enhancements below:
HR Service Delivery Success Dashboard | Store Link
Drive greater HR operating efficiencies with the new HR Service Delivery Success Dashboard. In today’s world, leaders are increasingly dependent on data-driven insights to accelerate strategic business outcomes. Alongside the ITSM Success Dashboard, gain an enterprise view into departmental operations to keep a real-time pulse on service performance across the entire organization.
Operating efficiencies are only possible with great employee experiences and vice versa. Your agents cannot provide quality service on critical cases if they are inundated with high volume, transactional requests. Employees cannot self-serve without consumer grade, digital-first experiences in the workplace. With the HRSD Success Dashboard, help drive continual optimizations and tangible cost savings with a real-time view into HR service performance. View metrics like self-service rates, call deflection rates, ML-based time savings, and more to determine areas for improvement and greater self-serve opportunities. Leverage insights around CSAT, first assignment resolution, and MTTR to continually enhance the quality of employee service experiences. It’s time to expedite your time to success with reliable insight into your HR operations.
Employee Center Enhancements
Dynamic Topic Microsites | Store Link
ServiceNow® Employee Center is a unified employee experience platform with service delivery, targeted content, and unified system access at its core. According to , the average large company deploys 187 apps. That’s 187 apps and tools employees must navigate through when they need help and information.
With Dynamic Topic Microsites in Employee Center, enable non-technical users to author rich content sections and topic pages with an intuitive drag and drop content editor. Enable corporate communications teams to create curated content widgets to display long-form content to provide additional context and helpful overviews on the topic at hand. With ServiceNow Employee Center, reduce the need for employees to search between different tools with departmental services and personalized content right at their fingertips – from any channel of choice.
Create content flow from Content Governance request | Store Link
Establish workflows to easily govern content that is published to employees. From the same multi-department services portal, easily target and schedule campaigns, distribute content ownership, and establish governance workflows.
Content managers can now kick off content creation flows directly from a content request. In the request, select the content format and communication channel for publishing from a Content Library. In the same request, easily send and track content items for review from the requester. With faster time to delivery for important announcements and communications keep employees engaged and connected from wherever they are.
Search Secured SharePoint content | Store Link
Employees can now search secure SharePoint sites and documents directly from Employee Center. Personalized search results based on user permissions enable employees to find the information they need even faster from one, unified employee experience platform.
ServiceNow and Zoom Integration | Store Link
Reduce the need to navigate between different channels and systems with direct access to ServiceNow Employee Center from the Zoom Client. Employees can maintain collaboration in Zoom while accessing all the important ServiceNow information and services they need. Deflect common questions with ServiceNow Virtual Agent in Zoom Team Chat with automated answers. For more high-tough resolution, agents can also initiate collaboration with employees and peers from Zoom Team Chat. Easily reference and import information back into the ticket to help service delivery teams drive down resolution times and focus on high-impact work.
Legal Investigations Application – Better Together with HR | Store Link
ServiceNow’s purpose-built solution for Legal Service Delivery enables legal ops teams to investigate incidents like an employee relations case with security and speed. However, Employee Relations issues are complex and often require multi-departmental action. With a new integration between the Legal Investigations App and HR Service Delivery, Legal and HR teams can now handle sensitive Employee Relations incidents through seamless case transfers and a single triage queue.
.............................................................................................................................................................................................................................
Make Work from Anywhere Work for Everyone.
Deliver employee-centric innovations and partner integrations fast with our quarterly releases on the ServiceNow Store. Deploy the workflows and solutions you need to accelerate business outcomes while providing great employee experiences.
