Managers are more critical than ever, which makes me really excited to share a new application we just released called Manager Hub.
As a purpose-built solution just for managers to stay engaged and support their team, Manager Hub helps people leaders to:
- View journeys, requests, and important dates
- Receive announcements just for leaders
- Identify tasks that require immediate action
- Access manager-specific resources
Why it matters
According to a recent Gallup poll, Managers account for at least 70% of variance in employee engagement scores across business units. Not only that, but managers impact the bottom line. Increasing the number of talented managers increases productivity--on average companies who do this see 147% higher earnings per share compared to competition.
Yet we have seen progressively over the past few years that managers are more squeezed than ever. Supporting managers is not only important for them as employees, but it is a force multiplier to impact employee experience, productivity, and critical to achieving your business results.
Why ServiceNow
To make the experience and workflows for employees effective, it is critical to focus on the team with the people manager as the leader. Thinking of how that unit is served drives productivity and engagement at scale.
As we continue to invest in employee experience and tools for supporting employees, managers are a critical component that we believe needs more attention.
So how can Manager Hub help?
Relieve the pressure on managers
Manager Hub can help drive focus and prioritize action from a single starting place. People leaders can have a one-start shop to find data from across the enterprise that tells them what is going on with their team and what they need to know or do as leaders.
A few of the main things they can find on the Overview tab of Manager Hub include:
- Enterprise-wide info and actions
- Daily stats and local times for the team
- Journeys that need your attention
- Tasks & approvals for team requests
- Upcoming dates and milestones
- Requests opened by your team
- Personalized news just for managers
Improve visibility into the team’s needs
As an organization, the Your team tab of Manager Hub will help you adapt to the specific dynamics of your workforce. Because there is a flexible backend that lets you configure what shows up here you can:
- Prioritize what managers need to know most about each employee right now
- Show info and actions most relevant to your organization
- Enable managers to see what is most relevant based on the individual with data-driven views
Managers with large teams and multiple reporting levels can improve their focus by personalizing their view with filters and sorting of the team list.
Managers can better understand each team members current needs by finding employee-level information such as:
- Alerts to tell you who needs your attention
- See details about individuals needs and events—whether help is needed from IT, HR, Workplace Services
- Take common action for individuals or the team regardless of system
- View articles as your global employees—even if the manager would not have access to this information as an employee themselves
Enable leaders to help the team—and themselves
In the Manager library tab, people leaders will find curated and personalized help specific to managers such as:
- Timely announcements to help plan ahead
- Manager-specific resources, personalized for you
- Find common requests and helpful resources
Great managers make better employee experience
Manager Hub helps to give managers more time to focus and the confidence to lead. Because it is a data-driven and easily configurable experience, they (and your organization) can adapt with agility within the team and the company. And because this is a focused experience just for people leaders, you can better keep managers informed and enabled them to grow the team and themselves.
Looking for more information about Manager Hub?
Check out these additional resources:
- Live at ServiceNow webinar: Enhancing the Manager Experience
- Technical documentation for Manager Hub (Tokyo)
Find other configuration tips for Manager Hub in the following blog posts:
3 Comments
