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08-30-2023 02:14 AM
Hi
we have a requirement, needs to add an hyperlink/URL of another record producer in the given/following record producer description, so if we clicks on the hyperlink (which is in description) in main record producer ,it should redirects to the another record producer
so is that the only way to copy paste the URL in description by insert/edit link option
or is there any other way as the instances will be different so URL will be changes from one instance to another
please suggest me
Solved! Go to Solution.
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08-30-2023 02:22 AM
hello @sri vijaya ,
while inserting the link just give the link with out the instance name like below
Example if your link is like this
just insert the link from / removing the instance name like below
/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0
By doing like this it will take the instance name dynamically
Hope this helps
Mark the answer correct if this helps you
Thanks
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08-30-2023 02:22 AM
hello @sri vijaya ,
while inserting the link just give the link with out the instance name like below
Example if your link is like this
just insert the link from / removing the instance name like below
/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0
By doing like this it will take the instance name dynamically
Hope this helps
Mark the answer correct if this helps you
Thanks
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08-30-2023 03:00 AM
Hello @sri vijaya
Create a Variable of Link Type in existing record producer. In which you have give the link of your another record producer of other instance.
Now What will be the Link.
Go to your another record producer, copy the link from browser search bar and add it into first record producer variable.
it will be like :-
https:/your-second-instances-service-now.com/sc_cat_item_producer.do?sys_id=0088cb40ff2231009bd3ffffffffffee
Plz mark my solution as Accept,if you find it helpful.
Regards,
Samaksh