Adding the hyperlink/URL of another Record Producer in one record producer description

sri vijaya
Tera Contributor

Hi

we have a requirement, needs to add an hyperlink/URL of another record producer in the given/following record producer description, so if we clicks on the hyperlink (which is in description) in main record producer ,it should redirects to the another record producer 

so is that the only way to copy paste the URL in description by insert/edit link option

or is there any other way as the instances will be different so URL will be changes from one instance to another

please suggest me

@Maik Skoddow @Samaksh Wani 

 

1 ACCEPTED SOLUTION

Mohith Devatte
Tera Sage
Tera Sage

hello @sri vijaya ,

while inserting the link just give the link with out the instance name like below 

Example if your link is like this 

https://devxxxxx.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637...

 

just insert the link from / removing the instance name like below 

/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0

 

By doing like this it will take the instance name dynamically

 

Hope this helps 

Mark the answer correct if this helps you 

Thanks

View solution in original post

2 REPLIES 2

Mohith Devatte
Tera Sage
Tera Sage

hello @sri vijaya ,

while inserting the link just give the link with out the instance name like below 

Example if your link is like this 

https://devxxxxx.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637...

 

just insert the link from / removing the instance name like below 

/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0

 

By doing like this it will take the instance name dynamically

 

Hope this helps 

Mark the answer correct if this helps you 

Thanks

Samaksh Wani
Giga Sage
Giga Sage

Hello @sri vijaya 

 

Create a Variable of Link Type in existing record producer. In which you have give the link of your another record producer of other instance.

 

Now What will be the Link.

 

Go to your another record producer, copy the link from browser search bar and add it into first record producer variable.

 

it will be like :-

 

https:/your-second-instances-service-now.com/sc_cat_item_producer.do?sys_id=0088cb40ff2231009bd3ffffffffffee

 

Plz mark my solution as Accept,if you find it helpful.

 

Regards,

Samaksh