Automatically redirect users to the new ESC portal

[Mark244]

We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD.  I was wondering if there was a way to route users who navigate to /sp to automatically be redirected to the /esc portal instead?

[Mark244]

Yes, I thought that might work as well, but this is used for routing pages within a Portal, so I could router a user from /sp?id=index to /sp?id=esc_dashboard, but that means the page would display in the sp domain which could have scope restriction issues.  Ultimately, what I need to do is route /sp?id=index to /esc?id=esc_dashboard.

[Sai Anna]

Hello Mark,

What we have done before is set Redirection on /sp with the help of the Network team. within intranet you can set up redirection rule. Another option would be creating a new page that displays an information message and link to the new portal is ESC. you can set a Route map from index to new page within sp.

Thanks,

Sai.

[Mark244 · Accepted solution]

Here is the solution we found that works: How to Redirect users automatically from old portal to new portal