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Resolved! HRSD features upgrading from Vancouver to Washington (HRSD)

Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Case management (HRSD)Survey (client indicated that ability to measure survey results has been improved in Washin...

Snow-Man by Tera Contributor
  • 1144 Views
  • 6 replies
  • 1 helpfuls

Script include

Craete one script include and pass the mutliple values in client script . BDI00010255,BDI00012754,BDI00010226,BDI00012753,BDI00010141,BDI00010142,BDI00010143,BDI00010164,BDI00010188,BDI00010189,BDI00010190,BDI00010191,BDI00010192,BDI00012013,BDI00010...

Ram012 by Tera Contributor
  • 295 Views
  • 1 replies
  • 0 helpfuls

Multiple Catalog Items per HR Service

Hello There,Hope you are doing well in ServiceNow. So, there was a time  I was developing every use case keeping customers perspective in mind and then something happened, and I got stuck. Though it was nothing complicated I didn't have answer for it...

Workday HR Spoke rescinded hires

Hi All!   When we have a pre-hire in Workday, the information about that person flows over via the Workday HR Spoke and creates a User profile in SN.  In some cases, that hire is then rescinded in Workday, but the user still exists in SN.  Does anyon...

rcard11 by Tera Guru
  • 1110 Views
  • 1 replies
  • 0 helpfuls

Retirement Reason button in kb article

when Retire option is selected on new or revised knowledge article in a Published stateUser is prompted to enter a mandatory 'Retirement reason' that gets saved and appended into the Description field with a prefix of "Retirement Reason: " followed b...

Community Alums by Community Alums  
  • 641 Views
  • 2 replies
  • 0 helpfuls

How to set User Preference for Timezone for bulk user?

Only ITIL and Admin users are able to select the timezone from preferences. How to set timezone for rest required users ? Is there any way to create a record on User Preferences table for this requirement? 

ACDD by Tera Contributor
  • 761 Views
  • 5 replies
  • 0 helpfuls

HR Configurable Agent Workspace

Each time you create a case manually,  a pop up message tells you a case has been created. However, you have to click on "x" to close it. To save a click each time and make it more efficient, can the message be set to disappear after a few seconds?  ...

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Incident

In the application navigator only display the following for users with the admin role in this order. Create NewAssigned to meAssigned to my groupmy group - unassignedResolved AllMy Assigned to tasksTasks assigned to my groupAll other incident modules...

Last Update by Employee list view

Hi all,----------[TLDR; Has anyone solved for creating a case list (classic UI or Workspace) that is filtered by cases that were last updated by the Opened for?]--------- A while back we added some CSS as a field stye on the 'Number' field where a bl...

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matscott by Mega Guru
  • 838 Views
  • 2 replies
  • 1 helpfuls

Resolved! Want to add Compose section on HR Agent Workspace

Hello all, I want to add a Compose section on the HR Agent Workspace. Currently, it is not showing up. How I can achieve this ? Your response is highly appreciate. Thank you!

SaideepK by Tera Contributor
  • 967 Views
  • 2 replies
  • 1 helpfuls

Incident Application

Tha incident application in the application navigator only display the following module for users with the ITIL role in this order. Create NewAssigned to meAssigned to my groupMy group - unassignedResolvedAllMy assigned TasksTasks Assigned to my Grou...

Ram012 by Tera Contributor
  • 490 Views
  • 3 replies
  • 0 helpfuls