Hi All, Does anyone know how to measure case deflection in HRSD and if there is a delivered KPI for this? One of the major benefits that HRSD Case Management and Knowledge should have is that cases are deflected from being opened. We'd like to measur...
We got a requirement to add few members in a specific group. So that the group members should able to view all the hr cases and payroll. Can anyone let me know which roles should be given to that group? They already have "u_hr_task_user" role. But st...
We want to build a knowledge article that contains policy information which is currently confidential. Can you restrict access to the draft article so that only one or two people can read and edit the draft? Once the policy is live then the article c...
Hello Experts,Hope you all the doing well! Under a requirement we have changed the topic details for few of the HR Services and now these are belonging to the expected COE however the existing HR Cases are still visible in existing COE. I am looking ...
Hi All,I have installed the PA plugin and as HR Admin I have the required role but still I am not able to access the HR Manager Dashboard particularly. Can anyone share the reason behind the same. I have all the other access, only HR Manager dashboar...
Hello everyone,I'm learning about HRSD and have a question.Is there any service provided by HRSD Enterprise to create accounts directly on Outlook? If not, how can I directly create an Account on Outlook from ServiceNow?Thank you so much.
Hello , I have hr case table extending task table , their is field called as contact type on task table , it is configured as dropdown with none . So when I create HR case from backend I want that by default it should populate the value as none , ho...
Hi All, I want to hide HR Task from the "Standard Ticket Tab" it should how only assigned to personal Note : "Standard Ticket Tab" should not hide only need to hide the records
Accept/Reject buttons are not visible to non-admin user in the HRM todos page.I have tried by checking ACLs, todos widgets but could not find any solution. Can someone help on this pls?
Hi Team , How can we show error message when user criteria returns false?
I want to auto populate short description from interaction to HR case form while creating the HR case from interaction on click of create new HR case button on HR config workspace.Also before clicking on Create new HR case from interaction. interact...
Dear Friends, Looking for some urgent help, Need some to understand which users are getting Case Participants or involved parties .I have seen, there are some ACL's where it's role # sn_hr_er.case_writer and below script. Pls help me to understand. ...
Hi There, Can anyone provide input on how to add filters to the Knowledge backend (Self Service -> Knowledge)? Please find the screenshot Thanks,Jubisha
Hi, I have a requirement to hide HR tasks with a specific task type when the users are viewing form standard ticket page. I am able to hide it from hrm_todos page but not from the to-dos being displayed from standard ticket page..
Hi everyone, I hope you are doing well! I have a requirement to change a little bit the OOB Tranfer case functionality.Transfer case UI page: https://(your instance name).service-now.com/sys_ui_page.do?sys_id=452f10e42f131200b3c9a310c18c9511&sysparm_...
