How do I perform the similar item as in the screenshot below, by calling the Ui page from UI action in the agent workspace? We can call a UI page from UI Action in Agent Workspace but I am unable to pass any values to the UI page. I need to send so...
Hello, everyone. I am building the Variable Attributes of a Reference field ('cmdb_ci_computer') in a catalog item and I want the ref_ac_columns to reach the value of the model field - which derives from the 'alm_asset' table. Is this possible? If so...
Whenever we search the HR Cases in HR agent workspace we are getting different fields on recently viewed. But business need Number and short description due date.May i know how to changeCurrently i am getting as NO Title and activity due. Please find...
New Hire Blue Collar Smart Form present on service portalThe user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted. Expected result - on...
Im logging as a One of the HR Agent, Searching in HR Agent Workspace Global search,In global search searching on the name, it is showing both hr cases and hr profiles, but in hr cases its not displaying the hr cases but count is correct as shown in ...
Hi Everyone, Is there a table, report, or indicator that I could use to map the entry points for knowledge articles? We'd like to know if the users mainly access articles via direct links or through the search (we have the AI Search installed).
With the new feature allowing for Personal Notes/Scratchpad experience on HR Agent Workspace, I have a customer asking where they are stored. They are connecting with their legal team to understand if these would need to be provided as part of any r...
Regarding the end-user’s view when selecting and submitting a ticket.There is often a disconnect between the teams that determine the names of ticket forms and the end-user perspective.To remedy this, I was thinking about the AI field SNOW has on the...
Hi All,I have email body like below from incoming mail to servicenow Hi Team,Please use below details to create an Hr caseRequester Name: Test11Request ID: 12343 I want to get this requester Name and put it in a description.I know this can be done li...
Hello, Is there a way within an HTML Document Template to add/map a signing date? I know this can be done on a PDF Document Template, but since what I'm generating is an offer letter there are dynamic field values and the ability to edit the document...
anyone know or able to advise how to provide for cross-scoping in an email script? i have an email script and trying to glide query HR Profile from global (notification triggered by a catalog item, so triggered via RITM table) in the email script, a ...
Is there a way to enable localization for the Anonymous Report Center? Without being logged in, our international employees seem to lose the ability to change their system language and therefore aren't able to read the page. Has anyone run up again...
Hello ServiceNow Family, I have already started a Article series on more compelling Module ServiceNow Human Resources.First Article Link :- Click Here Lets begin from there :- What are HR Skills? HR skills refer to specialized areas within HR fu...
Hello,Question: When HR Task is Awaiting Information, Change the Parent HR Case state to 'Suspended'.I have written a business rule for the above on HR Task Table 'AFTER UPDTAE' when 'STATE IS AWAITING INFORMATION'.can anyone help if there's anything...
Is there any best practice regarding HR Integrations, if we are not using it.I have seen some Error Logs related to HR IntegrationsCan I inactivate all OOB HR integrations and HR Outbound Services if we are not using them now? One example of log - Ma...