Are Dashboard Groups and Groups for Users the same Groups? E.g. Do you need to create a Group with users before assigning Dashboards into a group? Or are Dashboard Groups independent of Groups and users?
Hello, I have downloaded the required plugin for multi day work order and have created work schedule for the agent to whom the task is assigned and have also checked assign across the schedule entries.But estimated end is not considering the schedule...
cannot create the journey from the list view, I'm also not getting option of build journey in journey designer and from the portal also I can't.If i impersonate with manager then following is the view but still unable to create the journeyhave added ...
Hi All. Can someone please help me on the below query.I have two fields in HR case form, i want update the field information through employee formsI have created employee form and template with HR task type is Collect Employee Input.but its not upda...
I want to create campaign while following the below steps All > Content Experiences > Content Experience Builder>new Not able to set Audience field due to which campaign can't saved. Kindly help me out with the issue
Hello community, When installing HRSD plugins as shown:Human Resource Scoped App: CoreHuman Resource Scoped App: SecurityHuman Resource Scoped App: LifeCycleEventHuman Resource Scoped App: IntegrationsCase and Knowledge Management I did make sure to...
Hello everyone,I'm working with HRSD and facing the following requirement and don't know how to solve it.I have a Record Producer form to submit HR Case. On my form there are 2 variables with 2 features as follows:- Variables Read User: Users who are...
Hi everyone, I hope you are doing well. Recently, working with HR Agent Workspace, I tried to import a word file for a Knowledge article and I could not find how.In the "normal backend" (not workspace), it is in a related link:In HR Agent Workspace i...
Does Servicenow solution follow either a microservice N-tier architecture (preferred) or a standard 3-tier software architecture ( (miinimum)
Hi, I wanted to know the process of linking of linking documents to kb articles.2.In a kb article, the article body is having a link, if I click on the link the document should be opened to view instead of downloading.how we can acheives these twoAny...
Hi,Approve/ Reject button is not visible to anyone including admin in my task of esc portal. Please let me know if anyone have solve this. Thank you
We have embedded Engagement messenger code to the external site. while launching the EM, another window pops up for few seconds of (SAML authentification) There is a way to hide this pop-up ?For info : the user is already authentified in this externa...
Dear Friends, Looking for some help where ER Admins can delete Involved parties/case participants. OOTB option is not available for them.
Hello guys,I want to know how can we disable the author name or rating or publish date or the number of view for knowledge articles in portal?Like in the below screenshot, lets say I want to remove the views or the author name, How can i achieve it ?...
The functionality of creating a checklist and using templates all works fine.My question comes after creating case, On checklist item table checklist is missing. I have requirement Checklist - Able to Make Mandatory.