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Resolved! Is it possible to have two checklists in an HR Service?

Hi, I have a requirement to have two checklists in an HR Service's fulfillment instruction. I've tried looking for a solution everywhere but came up with nothing. This is what it looks like OOB: This is what needs to be implemented (just a screenshot...

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Resolved! Performance analytics- historical data collection

I was facing issue in collecting historical data. Lets us consider a hr case table consist of 60 cases over a month so when i run the historical data job for all the days over the month it is updating 60 in scoresheet even the created case in on diff...

Community Alums by Community Alums  
  • 903 Views
  • 2 replies
  • 1 helpfuls

pdf file is not generating in hr case table

Hi All, Pdf file is not generating in the HR case whenever i am using before business and state changes to awaiting acceptance and hr service is one of "  "Please find the script: if (current.hr_service == '5d16185187c47d146c44b95e8bbb35d4') {       ...

chandan31 by Tera Contributor
  • 525 Views
  • 4 replies
  • 0 helpfuls

Hiding HR Services from certain groups in case creation?

I have the services A, B, C, D, and E in my system, spread across multiple Centers of Excellence. I have Group1, which should be able to create cases in services A, B, C, and Group2, which should only be able to create cases in services in C, D, E.  ...

jcmings by Mega Sage
  • 555 Views
  • 5 replies
  • 0 helpfuls

Lifecycle Event Activity update

Hi, I am planning to update onboarding lifecycle event which is already using in Prod.Do you know what will happen to the existing cases after the changes would be released? Activities already triggered -> I think they would NOT be changedActivities ...

Resolved! Virtual Agent : No OOB HR topics

After installing  virtual agent on the dev instance the oob topics for HR are not showing. Do any one have any idea how to enable oob topics in virtual agent   for HR

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Kachu by Kilo Sage
  • 1853 Views
  • 7 replies
  • 0 helpfuls

HR cases restrict access for impersonate users

HI , I am restricting the HR cases records by writing a before query business rules.1.Only submitted or on behalf of can i have access to the HR cases.... My query is regarding if i am not part of submitted (XYZ person)or behalf(ABC person)  i can't ...

Munny1 by Tera Expert
  • 695 Views
  • 1 replies
  • 0 helpfuls

Prevent Duplicate case creation which is created by Inbound Action

Hi,I have an Inbound action created, through which an offboarding Lifecycle case is being created. I want to prevent duplicate case creation if a case already exists for that leaver(subject_person). Any suggestions on how we can do this?Thanks in adv...

Gayatrin by Tera Contributor
  • 953 Views
  • 9 replies
  • 0 helpfuls