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Prevent Duplicate case creation which is created by Inbound Action

Hi,I have an Inbound action created, through which an offboarding Lifecycle case is being created. I want to prevent duplicate case creation if a case already exists for that leaver(subject_person). Any suggestions on how we can do this?Thanks in adv...

Gayatrin by Tera Contributor
  • 949 Views
  • 9 replies
  • 0 helpfuls

Resolved! Collaborator Field Security

Hello,  Where all is the configuration held for the collaborators field? I am attempting to set up the collaborators field on my HR Cases (multiple COEs), but something seems to be blocking the OOB behavior. OOB, any HR Agents who are added as collab...

ErinF by Tera Expert
  • 1359 Views
  • 3 replies
  • 0 helpfuls

Principals of ServiceNow vs Workday (where they overlap)

Hello all!We leverage Workday and ServiceNow and curious if anyone out there has any design principals they lean on when they decide to design or activate new features and the capability exists in both systems out of box. The end goal is a good set o...

Case Deflection Reporting - HR Portal

Hi,Is there a good way to report on case deflection with the new HR Portal and Knowledge base?We are on Jakarta.Thanks,Mike Leighton

mikel by Kilo Contributor
  • 1567 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to stop autoplay of videos in Video carousal(CD).

Hello  I am using video carousel(CD) in ESC Portal. I am able to add videos from YouTube through link. But i need to upload some local MP4 videos which will not present in youtube, So i added videos to the (db_video) table and giving /video name in l...

R Akash by Kilo Expert
  • 1441 Views
  • 3 replies
  • 0 helpfuls

Resolved! Employee Form Errors

Hi Team, I'm using employee forms to collect input from the analysts/approvers, in one of the employee forms, we have 2 fields, 1st field of type choice and 2nd of type multi line text. Choice field has two values, Approved/Rejected. When rejected th...

JohnnySnow by Kilo Sage
  • 653 Views
  • 2 replies
  • 0 helpfuls

COE Security Policy vs HR Criteria to lock down HR Services

I have a requirement to limit HR Service visibility to certain user groups. New groups entering the system should only see a handful of HR Services, rather than all of the existing ones. What is the best way to approach this? The issue with COE Secur...

jcmings by Mega Sage
  • 1258 Views
  • 1 replies
  • 0 helpfuls

Creation of a metric table

Hi All,I want to create a new metric table to capture the assigned to of the hr cases . Please provide the steps to achieve this.

kali by Tera Contributor
  • 459 Views
  • 1 replies
  • 0 helpfuls