I would like to change the banner on the Employee Service Center:1. similar to the attached example, I would like to place the font on the right. 2. If possible I would also like to place the three pictures with a link (see example) below. How ...
The Emails was triggering in the Email Logs, but It was not visible in the Activity stream, also am added Filter Activity Sent/Received Emails, but it was not visible
Hi Community, I am tired of trying the different options /script for mapping the check box with document template mapping I have tried different option like return 1/0,Yes/No,YES/NO,On/Off,yes/no,True/False,true/false,TRUE/FALSE Can any one help m...
Hi There, When I am trying to edit assigned to and assignment group from the list view of table , I am getting error as "Security prevents writing to this field" Which ACL is needed here? Can you provide steps for this? Thanks in advance!
Hi SN community.We have a Form View for HR Cases where we want to just show the "comments_and_work_notes" and not the Activity Filter. All comments and work notes show correctly in Activity Filter.But in the View where comments_and_work_notes is on ...
When I tried to submit a LE case I am getting this error because of which the approval are not triggering Error : Do we need to create approvals?(247b9783dbea9110532cec62ca9619d1): org.mozilla.javascript.WrappedException: Wrapped org.mozilla.javascri...
Hi All,I need to trigger one activity for on boarding in HR case. I want to trigger the activity only not the entire activity set if the user doesn't belong to certain company. I would like to know if there's any way to achieve this without having tw...
I'm a knowledge/content manager also managing the creation/updating of Response Templates & Fulfillment Instructions used by our HR agents. I know how to create response templates, however, I'm wondering if anyone knows the best way to create respons...
Hi Folks,Created a metric on HR Case table for assigned to filed but Metric Instances are not getting created except for the first time.Let me know if any one of you have faced this issue earlier and what could be the resolution for it. Thank you
Hi All, I wanted to restrict the copying of attachment from HR task to Parent case. Currently, when I close a task, attached documents gets copied to parent case. Any help would be appreciated.
Hi, How to add SLID, Personnel number in interaction form and that fields are available in HR Profile table. Please find attached screenshot. Can anyone please help me to add that field in interaction. Regards, Nivedita
Hello, I am trying to change the text that appears on the Agent Workspace notifications. Sn documentation asks us to enter the UI Notification Route as "Agent Workspace". When I open the Agent Workspace record, I see a Payload Type 'Record Change JS...
Hi Community,On HR landing page, if I go inside Overview section and click on High Priority card , it will redirect it to High Priority Case record. I have to configure fields visible in the list view for all user.I know I can configure it by clickin...
Any OOTB feature to achieve this tracking of leaves within esc portal? our HR Teams is looking to use ServiceNow/esc portal to track employees leaves through a defined HR Service in esc portal such that an end user/employee has to raise an HR Case fo...
I installed the Employee Profile app from the ServiceNow Store. Once active, the new page shows in EC Pro, However, it does not show in any of the other portals, cloned from EC. How can I see the new profile page from a different portal?https://store...