I was facing a issue i.e., for a particular user the knowledge articles are not able to see i.e., it is displaying no knowledge articles found. I have check the knowledge can read criteria but in can read criteria there is user is present when the ac...
Hi , There are two fields, assigned to which will be dependent on assignment group. So when I am selecting Assignment group as ABC , only ABC group members should be available to select in assigned to field. Can we achieve this? Can we pass dynamica...
I have a Tuition Reimbursement record producer that references a table on the HR Profile, for eligible amount, amount used, and amount remaining. These fields display on the HR Case. When reimbursement is approved, we enter a reimbursement amount, ...
Can anyone please help me on the below query.For life cycle event case Need to create the new task , below is the taskWill you require a mobile phone YesNo Once the task is created and its assigned to preboarding specialist, preboarding specialist wi...
Can we use response templates without adding channels like email,form,chat on utah version.thanks.
Hello,I configured a business rule that is supposed to Query a Document task and find out if it has a parent and if it does, once the document task is done, it should close the parent task immediately instead of waiting a whole day (default automatic...
Hi everyone, I got a requirement that in dashboard, we need to see the number of users who have active tickets (2 tickets).Kindly help me with this. Thankyou.
For Example: Whenever the child task work notes is updated the updated work notes is getting copied to the parent case work notes. and also whenever a child task is getting created it is having parent description in the child task work notes. Is ther...
HiIn user experience analytics dashboard, I have enables all the settings for custom portal. But one portal is not showing in User Experience Analytics. When I'm trying to open using custom URL it is showing the below error. Anyone have any ideas? Th...
Hi All, I have a requirement where I have a catalog form where I have text field employee number, if the user updates the employee number on the field, then the name and country of the employee should auto populate on the other fields.
Would it be possible to track the info on source of Attachments uploaded on cases ?
Hi Community,Hope you all are doing great.I am facing issue while coping the values from HRBP field to Customer Watchlist.HRBP is also a list collector field.1.Issue using BRif the customer watchlist is blank, it will not coping the values from HRBP ...
Hi I have a requirement something like this:**Hint: Business Rule will target “asmt_assessment_instance” table through GlideRecord*******Note: When the state on hr case will change to closed complete trigger condition will trigger a business rule, th...
Hi All, Have a query on g_modal workspace client script in UI action.on Agent workspace once click on - "Close complete" button the below Pop up window shows upQuery: Is it possible to show fields based on another field selection. Example below: "Sel...
Can anyone please help me on below query. For HR case if opened for person is VIP in HR agent ,priority should changed to P1 andPlease help me on thispriority cases should be visible to the assigned to personit will be visible on below highlighted i...
