We have HR Cases created from a Table APIs. When a HR Case is created all the field values are populated and work notes is also updated parallelly. However the inputs given in the work notes is not seen in the activity stream, but the same is visible...
Hi Community, I have Created a attachment variable on the record producer. Ant that task is submitted by the to-do task. i.e "Submit Catalog item". But when the attachment is added that attachment is not showing on the HR case. I have mapped the fi...
I installed Case and Knowledge Management which included the following: Predictive Intelligence Workbench HRSD Human Resources Scoped App: Data Migration Advanced Work Assignment for HRSD Human Resources Scoped App: Core Link GeneratorHuman Resources...
I was getting the below error when i was written the below code in the widget.can anyone help me with this issue client script: function() { var c = this;c.uiAction = function(action) {c.data.action = action;c.server.update().then(function() {c.da...
Hello, When users with role sn_hr_core.basic role tries to create an new HR case from backend the COE and HR service feilds doesn't show any data in it. I have attached screenshot for the same. I have already checked the related ACLs and case creatio...
I had a question about Employee Relations features as to whether or not they have any of these featuresCan I also be shown the articles to these or links. Thank you.Involved PartiesInterviewsAllegations (Subtypes and Types)Corrective ActionsAllegatio...
Hi all - We only use HR Agent Workspace, and trying to figure out how to relate a parent case OR a child case that is already existing (not net new). I see the child case list view in AW, and a NEW button to create a new child case - but I cannot fo...
Hello All, I need to trigger a notification based on below conditions,the notification has to be sent to the assigned person of HR task under HR LCE Case.When to send conditions:HR Service ->OnboardingHR Profile ->After 2 days of 'employee start dat...
Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal.
Hi, Is it possible to Change the header text color to some other color in the portal. Let me know the best possible way to change the text color. Please do find the attachment given below. Thanks & Regards
Hi,I have a requirement where I have to configure "at a glance" side panel that are visible when the case record is opened in the HR Agent Workspace, The option Configure Contextual Side Panel option is not visible in the dropdown as you can see in t...
I need to create a reopen button on portal through widget for closed case. Can anyone help me with the script for this situation.
I need to create a button through widget. I have a requirement where when a case is closed or incomplete or cancelled. I need to place a button where the user can click it and able to open the reopen the case.can anyone help with this
Is there a way to add a formatter in the preview editor of an HTML document template? When an agent is editing a document, they can use keyboard shortcuts to bold/underline in the preview editor, but we need a way to allow them to add/remove highligh...
Trying to configure a lifecycle event activity sets and show them in timeline view on the portal.Having issues to display to subject person set to true. However, we would like the timeline to be visible for users assigned on the custom field u_it_con...
