Best way to make the record non-editable

Neha48
Giga Contributor

Hi All,

Wanted your expert opinion on the best possible way to make all the fields on the case form non-editable when the case is Closed.

We have an option of writing the client script but it will not control the list view. User would be able to edit any field from the list view

We have another option of writing the ACLs but do we have the write the ACL for each field on the case form...need to understand the best possible way to achieve the same.

Any help would be appreciated.

Thanks

1 ACCEPTED SOLUTION

Hi,

you can select the Type as Write instead of Read

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Thanks Ankur. This feature will hide the record from the defined group based on certain conditions which is different from "non-editable". I am looking for the record to be completely made non-editable/read-only when the state of the case is closed but the case should still be accessible to the agents.

Thanks!

Hi,

you can select the Type as Write instead of Read

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@snow123 

Hope you are doing good.

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Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Susan Britt
Mega Sage
Mega Sage

You can create a Data Policy to set fields to read-only once the case is closed.