Best way to make the record non-editable

[Neha48]

Hi All,

Wanted your expert opinion on the best possible way to make all the fields on the case form non-editable when the case is Closed.

We have an option of writing the client script but it will not control the list view. User would be able to edit any field from the list view

We have another option of writing the ACLs but do we have the write the ACL for each field on the case form...need to understand the best possible way to achieve the same.

Any help would be appreciated.

Thanks

[Neha48]

Thanks Ankur. This feature will hide the record from the defined group based on certain conditions which is different from "non-editable". I am looking for the record to be completely made non-editable/read-only when the state of the case is closed but the case should still be accessible to the agents.

Thanks!

[Ankur Bawiskar · Accepted solution]

Hi,

you can select the Type as Write instead of Read

Regards
Ankur

[Ankur Bawiskar]

@snow123 

Hope you are doing good.

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If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[Susan Britt]

You can create a Data Policy to set fields to read-only once the case is closed.