Employee Search on Case Creation

[Sabrina10]

When creating a new case for an employee on the case creation screen, I have a specific employee record that will not display if 'Force partial search' is checked on the Case Creation configuration record when searching by this employee's full name.  The employee does show up if I search by their user_name or employee number.

I've tried increasing the page count so more results are returned, but it still doesn't appear.    I'm testing on both native and hr agent workspace with the same results.

Does anyone have information on how the employee search works on the case creation screen?

[Susan Britt]

That is correct - the common names cause an issue.  The query is in the hr_CaseCreation script include as you've already found.  It is using Zing text search - searching on name, email and other indexed fields on the HR Profile and User tables.  

Here's how found out needed to increase system property, when experiencing the issue.

1. Went to Chrome's developer tools (right-click on page and select "Inspect"; or F12 on Windows) > Network tab 
2. Search
3. Preview showed "Your text query contained only common words or ambiguous wildcards, please refine your search" 
4. Went to ts_word.list (had to temporarily disable the read ACL on ts_word)
5. Searched on the name
6. There were over 500 entries