Hi everyone! I have a question concerning the NPS score was not showing anything for the last 4 months even there were some surveys that were taken that time does anyone have any idea why did it stop calculating and the formula is correct everything ...
Hi Community,I'm facing an issue in the HR Agent Workspace. I have a user who has only the sn_hr_core.basic role. The user is able to land on the HR Agent Workspace successfully, but cannot view the "Assigned to your groups" list under HR Tasks. This...
Hi,When creating employee documents manually (From HR Profiles-> Employee documents -> Create New document) which open 'employee_document_upload' UI page. In that page we have Employee field. My question is How to enable search with employee id also ...
Instance is showing in Mobile View by default even though I'm using desktop/laptop. For all users whom are using this instance it is showing like that. How to change the view to Desktop-view again?I tried adding ?sysparm_device=desktop in url and it ...
Hi everyone, does anyone have experience with the Journey Accelerator/Designer? When a journey is created, the jny_journeys page comes up with the JNY Journey Tabs Widget. There's a link in that widget to a preconfigured KB article - the Manager Gui...
I am working on HR agent workspace and when I impersonate another admin users to test, I get the error 'Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table' Errors are: Part of the query ...
Hi Team,When in HR Agent Workspace, while creating Interaction record, we can see 'Create HR Case' UI Action visible over there. Once click, it will generate the HR Case record.But, while in classic view, i cannot see the same ui action present over ...
Hello All,I am planning to create a report on HR cases closed in last 3 months based on average resolution time. I see the field current is available on HR tables OOTB. I need to create a report for HR cases which were closed in 1 day, 2 days, 3-5 da...
I've just implemented COE security Policies into my Instances and I've had no issues so far. But now we've received a new requirement. There should be 2 Policies, both applied on sn_hr_core_case.One is a general HR Agent Policy, which allows HR agent...
Hello Everyone,I need to deactivate the icons displayed on the right panel of the HR Agent Workspace, as shown in the screenshot below.Could someone please guide me on how to achieve this?
Hi all, I've requirement to show some confidential cases only to submitted users and assigned to user, but not the assignment group. How to achieve this using COE security policies.
Hello,I am working within the HR Agent Workspace in ServiceNow and would like to add a clickable link that points directly to a network folder (e.g., a shared drive location such as \\server\folder\subfolder). The goal is for agents to be able to qui...
Hi Community,I have a requirement where a notification needs to be fired 4 days prior to last day worked date (this field is available on HR case ).The steps I have followed is :1) Created event.2) Created schedule script execution. Will call the ev...
Our team has been utilizing Service Portal/Announcements to communicate system-wide announcements to users. In the screenshot below, you can see the example of said banner at the top of the browser window. For the foreseeable future, the Announcemen...
Knowledge author i want to hide all the non-HR can & cannot read criteria from the HR knowledge bases(HR all employees & HR-Agents). Below process i create but not working as per the above requirement. any one idea help me Go to Knowledge > Administ...
