Hi Experts, I'm working on Employee Journey Management Implementation.And I like to understand what are the ways a journey can be triggered?In all the demo videos, I saw manager manually triggering a Journey from the employee centre. However, we are...
Hi Community, Can we have something on active interactions to track the idle time on UI or maybe some alerts (beep sound) or pop-up on current screen to show idle timeout ? This should be for both agent and user. Thanks.
Hi, We are working with microsites and noticed that when you have to many tabs there are some issues on the older microsites. Clicking on a tab, the other tabs shift/move, which impacts the user experience. Since some of our microsites are quite lar...
In our flow(screenshot attached below), we are handling a DocuSign task as part of an Employee Relations (ER) case process. Here's the intended flow:1. Step 19(screenshot attached below): Lookup the state of the DocuSign task.2. Step 20: If the st...
Hi, I have configured the granular delegation as per the document ,created Delegation rule.Issue is that delegator is unable to view the delegated task under MY Tasks this is for sn_hr_core_task table.in the read/write acl the role is mentioned as sn...
I have created a record producer with three variables, and now I want to copy the same variables into the native UI. I tried using the variable editor, but it’s not working. Please let me know if there is any way to achieve this functionality.
Hi, I am doing a odata based integration between successfactors and servicenow. This is a custom integration to fetch workers accounts. Is anyone having any idea how to setup odata based integration. Note: We are not using ootb compound employee API...
If we need to transfer from one TOPIC - variable values to another topic and assigned that value to there . E.g if we have TOPIC A - take user input varInput.TopicAvariable = "Select value by user "; Now in TOPIC B I need to get that variable data ...
Hi , I am getting an issue when try to transfer to live agent I tried almost all community suggestions and configured but won't work.awa_queue, chat setup , make part of that group in Awa queue, everything much more , which I can't recall it but it w...
i have a requirement to create manual document task present document task are generating automatically with the document templates the hr Servies has automatically initiate document task.
Hello,Need to Remove child of child topics in the taxonomy menu (esc main menu) to show just Line2 topics not more. this means that when click on HR menu item - will see the categories under and not the sub categories.how can it be done? (see the att...
Hi team, We’ve noticed that HR-related Virtual Agent interactions generate chat transcripts upon completion and record them in the Interaction table. These transcripts often contain sensitive HR data and are currently visible to any user with access ...
we are adding options through catalog client scripts how can we translate the option text in other language
Hi all, This is driving my team a bit bonkers - does anyone know how we can customize the values in the "wait_for" field in the Add an Approval Modal (mainly, how we can hide certain values)? Thank you SO much for all the help in advance. We're on Zu...
Hello Everyone,Earlier, we had created a few ACLs in both Dev and Prod environments to ensure that users can only view the tickets of the groups they are a part of.However, while testing the scenario, we noticed that users are able to see tickets fro...
