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Resolved! Submit a Record Producer request anonymously on ESC Portal

Currently, I have a record producer on sn_hr_le_case table. If user submits the record producer request on ESC portal, it will create HR Lifecycle Event Case and trigger lifecycle event.I want to submit an anonymous request (without anyone to know wh...

hieutnk by Tera Contributor
  • 522 Views
  • 4 replies
  • 1 helpfuls

Lifecycle event issue

Hi Folks! While setting up a lifecycle event, I ran into a problem where, depending on the conditions, I had to create more than 150 activities/tasks for my LE. This required me to create more than 50 activity sets, which takes time to submit the cas...

_Gaurav by Kilo Sage
  • 1824 Views
  • 17 replies
  • 2 helpfuls

Resolved! I have to send birthday notification to employee.

Hi,  I have to send birthday notification to employee. I have written schedule job script and date of birth is type as date field. I have tested that script and I'm able to get birthday, birthday day, birthday month value, it seems it is having issue...

SLA triggering twice on same incidents

Hi All, I have an SLA triggering twice on some incidents and can't narrow down the cause of this (it only seems to be happening on a sickness absence form and not consistently) When the case is closed complete the first SLA timer stops and the next o...

Jade_T by Tera Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls

Resolved! Tags for Record producers not searchable as AI Search is configured

Hi,  The search results do not consider the meta tags set for record producers and KB articles as AI Search is enabled.Please can someone suggest how the meta tags can still be considered when AI search is configured? Thanks & Regards, Yasmeen

Community Alums by Community Alums  
  • 2599 Views
  • 9 replies
  • 3 helpfuls

Extending Choice Field values from another table

I have this scenario where I have two tables, master and base. Master table has three choice fields, (Field 1 - 1 choice; Filed 2 - 5 choices; Field 3 - 12 choice values being dependent on Field 2). I have similar three fields in the Base table and w...

priyabalukt by Tera Contributor
  • 328 Views
  • 1 replies
  • 0 helpfuls

Document Template - HTML

For Document Template (HTML).  I am able to check the box in the topic block when creating a document template. When the document is previewed in the HR Agent Workspace, the agent is able to make the edit and check/uncheck a box. However, the update ...

Lists on base HR Workspace not visible for non-admin users

Hello HR Experts, We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. To clarify:Users have sn_hr_core.basic roleUsers have workspace_user roleUsers have canvas_user roleUsers have access to HR cas...

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HRSD - service activities task templates restriction

Hi team,I have created seven task templates and two HR criteria for a " Request" record producer in HR Service, with the fulfilment type set to "Service Activities."The task templates should be restricted based on HR criteria, where four tasks are vi...

Resolved! schedule job

Hi everyone,We have schedule job which runs everyday to delete HR profiles created for Contingent workers.Now we have requirement to exclude contingent workers from getting their HR profile removed if they are having1.sn_hr_core.basic role ( contract...

si21 by Tera Guru
  • 305 Views
  • 1 replies
  • 1 helpfuls

Dashboard breakdowns

I have created an indicator on the HR Manager dashboard. In the indicator it's bringing up the case resolution satisfaction survey details. I have managed to add Assignment group as a breakdown to the indicator.Now I want if the  service category, se...