inactive sold product should not be visible when creating the case in servicenow

Changing the HR Chat timeout length

Hello, In the HRSD, specifically within the employee service center's chat functionality (which we've setup to be accessible to users via our Virtual Agent), if the user doesn't respond within a certain amount of time, the chat session will eventuall...

send email with dynamic data

Hi, I'm trying to send an email with dynamic data. I made a task with 'Email template', 'Email subject', and 'Email body' fields. When a user selects an email template from the 'Email template' field, 'Email subject' and 'Email body' field will auto-...

Cancel a lifecycle event

Hi, I am a little confused. I made an onboarding lifecycle event and opened a lifecycle event case for a user. I tried cancelling the case, and the state changed to 'Cancelled'. However, the child tasks' state didn't change. About a week after the at...

Translate button for this table sn_doc_html_template is not working.

I have tried to translate body of sn_doc_html_template this table by clicking translate button. Its not translating. I have installed i18n.language plugin and dynamic translate plugin also. Pls anyone help me what else I have to do?

Hide COE "HR Case" while case creation

Hello Experts,I want to hide COE "HR Case" while case creation. Please help. @Community Alums : I have also tried a solution using the "COE security configuration " by creating two records of read and write. 

change agent workspace hr case fields READONLY, just for other agents that are not under assigned to

Hello, have a requirement for an hr cases on hr agent workspace view of hr cases, to change all it's fields to READONLY, when the current agent viewing this case is not the assigned to agent.first there is any solution for this?and is this solution m...

What is the real need for client role?

Hello, In the platform, I don't see ACL using the client role. I want to understand if these roles are only for our platform personalization or if there is any out-of-the-box logic applied? Thanks

ESC Portal: What's the best way to enhance the HRM Case Acceptance from My Task and from My Request

Hello Expert,In ESC Portal, we need your advice: the goal is to enhance the HRM Case acceptance behavior.From "My Task" menu is easy we have the To-Dos configuration that we have already a mapping for HR Case, 'HR Acceptance' and  can map the new Wid...

Help Needed with Virtual Agent Attachment Handling in Workday Integration

Hello experts,  I’m working on a use case where we need to allow users to upload documents (birth certificate, driver's license, etc.) through Virtual Agent, which are then sent to Workday as part of a user profile change process. Users may upload th...

Virtual Agent Survey

Is it possible to fetch line by line details of what was entered ( topic which was used) in the pat before the survey was taken? If yes how this can be achieved?  Thanks in advance!!

CSAT Score

Hi,I need to create a report that display CSAT score segmented by:Overall CSAT Score, CSAT Score by Service & by Team, help me in understanding and making the report based on this requirement 

How Do You Embed an Asana Form into a Knowledge Article?

Hello, I am trying to embed an Asan Form into a Knowledge Article. When add the code, the form displays, but after I hit 'Save' the container becomes blank and only the footer remains. I am not trying to embed a video. I am trying to embed an actual ...

Workspace Notifications are not triggering in Agent Workspace

Hi All, We have an issue where the Workspace Notifications are not triggering in Agent Workspace. We have configured the below configuration but notifications are not triggering  Can someone please provide your expertise over here? Thanks in Advance!...