How to find what all scripts are running on the form, when the form is Inserted or Updated ?

Madhan7 · ‎08-12-2023

For Example: Whenever the child task work notes is updated the updated work notes is getting copied to the parent case work notes. and also whenever a child task is getting created it is having parent description in the child task work notes.

Is there any way to find which particular script is running among all the script to copy work notes whenever the child record is inserted ?

Rob Sestito · ‎08-14-2023

Hey @Madhan7 -

So what is a great tool the system has is called Script Tracer.

I just used that to help out with getting you an answer, the the BR that I saw getting triggered each time I entered in a Work Note on the HR Task, and it posted to the Parent HR Case, was Validate Changes business rule.

Once you get the tracer going and start it, go through loading an HR Task, entered in a Work Note, see that it populates to the HR Case (parent), and watch the tracer.

Give this a try and see if it works for you.

Keep me posted!

Cheers,

-Rob

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Rob Sestito · ‎08-21-2023

Hello @Madhan7 -

That seems interesting - as this is not happening in my instance. Below is what I did to try and get your same results. Let me know if this sounds right with the process, if not, please map out your process for when you are seeing your Work Notes being updated with the Parent HR Case's description.

I have created an HR Case that has a description in it
Created a few HR Tasks to be associated with HR Case
Work Notes of the HR Tasks are not getting updated with the Case's description

Did you happen to try running that Script Tracer and run through your scenario where the HRT Work Notes are being updated with the HRC Description upon a new task being inserted?

If not, give that a try - overall, I am unable to reproduce your scenario.

Sorry about that -

-Rob

Madhan7 · ‎08-28-2023

HI @Rob Sestito

Thanks for your Reply

We have checked and found, In our ServiceNow system we are using assignment rules to populate assignment group and work_notes at the same time.

But I was not able to find any assignment rule running/executions in script tracer. Do you know why script tracer is not showing the running/execution details of Assignment Rules

Rob Sestito · ‎08-29-2023

Hey -

I am not really sure why you would not see that on your end. From my PDI, when I use that tracer and go to the cases/tasks and perform that action, the tracer catches the script being triggered and displays that for me.

To see why your is not showing for you, that could be a bug and therefore would need to get SN involved. Especially since the script being used and the tracer are all OOTB and not modified.

But unfortunately I could not tell you why the tracer is not showing the execution. Unless the script is truly not being triggered and something else is happening.

Thank you,

-Rob