HR service list view group by topic category and COE

[Saksham23]

I need to group by COE and topic category on the HR service list view but when I try to personalize the list to include the COE and Topic category columns , I cant find them.
I only see topic detail.

When I go to record view for HR service I can see the COE but not in the list view.
Can someone advise how can I add the COE and topic category to the personalized list view so that I can group the HR service by these ?

[Saksham23]

Attaching screenshot of the fields I can see

[Community Alums]

Hi @Saksham23 ,

You cannot add COE and Topic Category as columns on HR service list view, it's by design and OOTB.

However, you can go at HR cases list view and can add topic Category as one of the coloumn but not COE:

[Saksham23]

Thanks @Community Alums 
I understand that it may not be OOB but have seen this on my client instance, so I was wondering how we can get this in the HR service list view.
Is it something not very complex that can be replicated by minor configuration updates ?

[Community Alums]

Hi @Saksham23 ,

Nope, this involves customization, which is not recommended.