Knowledge article report for articles with links to other articles or services

Andrea B_
Kilo Explorer

Good afternoon, I have a request for a report that would list out all the articles which we have added URLs in order to link them to another article or to an HR Service.  Has anyone been able to do this? or do we need to add in additional fields in order to get this report?

1 ACCEPTED SOLUTION

Kiel Sanders
ServiceNow Employee
ServiceNow Employee

If I understand correctly, you want to pull every Knowledge Article that has a link in the body of the article?  If so, the Article Body stores the content as HTML and you can filter based off of the linking tag of "href".  You can add additional AND conditions to refine the filter if you only want links to specific sites.

find_real_file.png

View solution in original post

1 REPLY 1

Kiel Sanders
ServiceNow Employee
ServiceNow Employee

If I understand correctly, you want to pull every Knowledge Article that has a link in the body of the article?  If so, the Article Body stores the content as HTML and you can filter based off of the linking tag of "href".  You can add additional AND conditions to refine the filter if you only want links to specific sites.

find_real_file.png