Make Service portal User Profile Fields Readonly

[Sabnam Memon]

Hello,

I want to make Service portal User Profile Fields Readonly. I followed the below steps.

1.cloned widget name :user profile

2.added code next to the fields I wanted to make as readonly

for ex department

OOB: <p ng-if="::displayField('sys_user', 'department', true)"><strong class="pad-right">${Department}</strong><sp-editable-field editable-by-user="data.isLoggedInUsersProfile" table="sys_user" table-id="data.sysUserID" field-model="data.sysUserModel.department"></sp-editable-field></p>

 change :

<p ng-if="::displayField('sys_user', 'department', true)"><strong class="pad-right">${Department}</strong><sp-editable-field editable-by-user="false" table="sys_user" table-id="data.sysUserID" field-model="data.sysUserModel.department"></sp-editable-field></p>

 3.added this cloned widget to page name : user profile through designer

4.tested it

I followed the same steps. I am able to make the fields readonly. However, it gives me some error on the portal. Please see the attached screenshot. Do you know how I can resolve this error on the portal?

Thank you!

[Sabnam Memon]

Hi Mike,

I checked there is no RCA for the widget I created. 

[michaelj_sherid]

it may be coming from a script include that uses that function. Do you have any RCA records that are "Requested" or "Invalidated"

[Sabnam Memon]

No script include that are invalidated or requested. I don't know why its giving that error.

[michaelj_sherid]

Hi Sabnam,

You may want to reach out to Hi support. I do not recommend commenting out that line, it possibly could be masking a larger issue. The best option is to submit a case to Hi support to assist.

Regards,

Mike

[Service Manager]

Hi,

Were you able to make all the fields read only on User profile ?

Thanks